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Last Updated: September 2024 “Dial 1 for customer service”. When a customer hears this on your IVR, they...

Last Updated: September 2024 Post-purchase customer experience is a thing that you should prioritize...

Last Updated: September 2024 How the current scenario will change the SaaS world in the short and long...

Last Updated: September 2024 Customer Retention is an essential component for any business. It helps...

Last Updated: September 2024 To retain your customers, you have to think long term. This means thinking...

Last Updated: September 2024 Selecting an ideal helpdesk software that suits your business needs is critical...

Last Updated: September 2024 Customers can seem a lot more demanding than usual with the COVID crisis...

Last Updated: September 2024 As the customer service agent, adeptly address situations where a misunderstanding...

Last Updated: September 2024 In 2021, a positive customer experience is simply the only way for brands...