Frequently Asked Questions

Saufter offers seamless integration with popular social media platforms like Facebook, WhatsApp, and Instagram allowing you to efficiently manage and respond to customer queries across these channels. Additionally, it also includes a data-driven AI chatbot for live chat support and enables the integration of email support.

Yes, Saufter offers smart self-service options that are available 24/7 via platforms like Facebook, Instagram, and WhatsApp.

With Saufter’s ‘One view’ feature, you can get a consolidated view of all customer interactions. It eliminates the need to search for previous tickets, enabling you to provide consistent support.

By integrating the live chat with the knowledge base, you can help your customers in real time by sharing relevant articles directly in a live chat session.