How To Get Influencers To Promote Your Product: A Definitive Guide
The world of influencer marketing is already big, and chances are it’ll keep getting bigger. With each passing year, this space evolves with new social media platforms, trends, content types, and ways for brands to collaborate with influencers and engage with their potential customers.
Clever Ways To Ask For Reviews: A Definitive Guide
Do you research online reviews before purchasing a new product or service? I do. I am one of the 81% of shoppers who research online reviews before buying in-store. Not only this, but studies have proven that consumers trust user reviews more than a brand’s sales pitch.
E-commerce Returns Management: A Definitive Guide
Managing e-commerce returns is one of the most complicated tasks in ecommerce when running an online store. Returns, if not managed the right way, increase your team’s workload, and mess up customer journey and your store’s metrics.
Upselling Strategy & Techniques: A Definitive Guide
Upselling is a crucial marketing strategy you should use to boost sales for your business, no matter if you run a brick-and-mortar shop or an e-commerce store. In fact, upselling reportedly increases revenue by 10-30 percent on average. Moreover, 70 to 95% of revenue is generated through upsells and renewals on average.
How To Explain A Late Delivery To A Customer In 9 Easy Steps?
Bad weather conditions, traffic, high volume orders, running out-of-stock, customs, etc., are some of the most common reasons for late delivery. Adding to that,
“No less than 84% of digital customers are worried about delayed delivery – shows an eCommerce research.”
What are the Major Consequences of Poor Customer Service and How to Fix Them?
In today’s global marketplace, competition is fierce, and providing a good customer service experience is more important than ever. 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences.
How to calculate the average response time? 3 Methods to know
The time taken to respond to a customer’s query is quite crucial for a customer’s overall experience. In fact, according to a report from Comm1000, “71% of consumers (age 16 – 24) believe that a quick response from your service team can drastically improve their customer experience.”
9 AfterShip Alternatives You Need to Know!
According to studies, for 40% of consumers, post-purchase experience makes their online purchase experience more memorable. So businesses need to have a package tracking system to enable them to keep an eye on their orders as they traverse long distances to reach customers. AfterShip is such a solution!
18 Best Zendesk Support Suite Alternatives You Need To Know!
When it comes to customer service solutions for your business, Zendesk is one of the names you may have heard, and why not? Because according to Datanyze, Zendesk holds approximately 80% minimum share in the helpdesk software market.
Which channels do you integrate with?
Saufter offers seamless integration with popular social media platforms like Facebook, WhatsApp, and Instagram allowing you to efficiently manage and respond to customer queries across these channels. Additionally, it also includes a data-driven AI chatbot for live chat support and enables the integration of email support.
Can customers access self-service via social media?
Yes, Saufter offers smart self-service options that are available 24/7 via platforms like Facebook, Instagram, and WhatsApp.
How does the ‘One View’ feature work?
With Saufter’s ‘One view’ feature, you can get a consolidated view of all customer interactions. It eliminates the need to search for previous tickets, enabling you to provide consistent support.
How does the live chat integration with the knowledge base work?
By integrating the live chat with the knowledge base, you can help your customers in real time by sharing relevant articles directly in a live chat session.
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