Customer Service Blog

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How-to-Improve-Customer-Lifetime-Value
How to Improve Customer Lifetime Value (CLTV) Beyond the Pandemic
Last Updated: May 2025 Any business spends a lot of time focusing on retaining the top 20% of its customers....
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How-Can-Your-Startup-Become-a-Successful-Customer-Focussed-Company-1
Can Your Startup Succeed as a Customer-Focused Company?
Last Updated: May 2025 Launching and scaling a startup is no mean feat. From validating your idea of...
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Is Your Company Customer-centric? Let’s Find Out!
Last Updated: May 2025 Every company claims to be customer-centric, most likely you as well. But are...
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Getting-Back-to-Normal
How Should Your Customer Success Approach Evolve to Tackle the Current and Future Crises
Last Updated: May 2025 With the world in the grip of arguably the worst crisis in modern history, the...
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Customer service
Customer Service Training: The Ultimate Guide!
Last Updated: May 2025 80% of customers say the experience a company provides is as important as its...
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Customer Loyalty Programs
The Future of Customer Loyalty Programs Post COVID-19
Last Updated: May 2025 The profound shift in customer buying behavior triggered by COVID-19 is expected...
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Ecommerce returns
Frictionless Returns for Better E-commerce Customer Experience
Last Updated: May 2025 A quick and easy return policy, or what we call ‘Frictionless Returns,’...
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4-Examples-of-Ecommerce-Customer-Loyalty
4 Examples of E-commerce Customer Loyalty Programs Done Right
Last Updated: May 2025 If you are looking to create your customer loyalty program, why reinvent the wheel?...
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ecommerce-crm-software
eCommerce Customer Relationship Management: How CRM software can help you level up!
Last Updated: May 2025 You probably have heard of Customer Relationship Management in e-commerce already....
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