Customer Service Blog

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customer service metrics
Key Customer Service Metrics to Measure!
Last Updated: August 2025 Customer service is important, very important. Stats show that almost 80% of...
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manage customer support tickets
5 Proven Tips to Manage your Customer Support Tickets
Last Updated: August 2025 Would you say you are satisfied with the ticket resolution time of your support...
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Shopify Support
The Human Touch: Add Warmth Connection to Customer Support?
Last Updated: August 2025 The key to great customer service is making customers feel valued. It’s...
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Customer service skills
5 Customer Service Skills that Can Set You Apart
Last Updated: August 2025 From checkout to the post-purchase experience, customer service has an important...
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Featured-Image
Top Customer Service Trends for 2024 and Beyond!
Last Updated: August 2025 Every few years, customer service trends evolve, but 2021 is likely to see...
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Customer Service for Small Businesses
Customer Service Requirements for Small Businesses
Last Updated: August 2025 Functionally speaking, customer service brings together processes and people...
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customer-service-culture
Ways to Build a Customer Service Culture for your Ecommerce Store
Last Updated: August 2025 What makes Amazon the most valuable brand in the world? You might point to...
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customer service response time
Reduce Customer Service Response Time In 7 Efficient Ways
Last Updated: August 2025 One of the cardinal rules of good customer service is responding to customers...
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ServiceNow Alternatives
8 Proven Tips for Conversational Customer Service in 2024
Last Updated: August 2025 Over half (54%) of customers have higher expectations for customer service...
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