LiveChat Alternatives: 12 Competitors You Need To Know!

livechat alternatives

Are you on the hunt for a LiveChat alternatives? Look no further, your search ends here today.

In the fast-paced world of customer service and online communication, LiveChat has long been a trusted ally for businesses seeking to engage with their audience in real time. However, the landscape is ever-evolving, and it’s essential to stay informed about the alternatives and competitors available. In this article, we’ll introduce you to 12 formidable alternatives for LiveChat that can enhance your customer support and communication strategies.

1.Saufter.io

livechat alternatives

A 15-day free trial is available with personalized features.

The sole live chat software featuring an AI chatbot driven by data that comprehends your workflows, elevating the customer web chat experience significantly.

Key Features

  • Chat and Email Support: Provides tools for both chat and email support, allowing you to assist your customers through multiple channels.
  • Automated Feedback Requests: It enables you to gather valuable customer feedback through automated requests, helping you gauge customer satisfaction.
  • Instant Alerts for Negative Reviews: Get instant alerts for negative reviews, empowering you to resolve issues promptly and maintain a positive online reputation.
  • Efficient Review Management: Helps you efficiently manage customer reviews, ensuring that you stay on top of customer sentiment and respond effectively.
  • Integration Capabilities: It seamlessly integrates with various e-commerce and SaaS platforms, streamlining your support operations.

2. Help Scout

 Rating: 4.6/5

 Pricing: Free trial available basic plan starts from $20 per user per month

  Help Scout offers an all-in-one LiveChat alternative tailored for growing businesses. With its shared inbox approach, teams can efficiently manage email and chat conversations in a unified interface.

Key Features

  • Shared Inbox: A  centralized inbox for managing emails and chat  conversations, allowing teams to collaborate efficiently
  • Customer Profile Information: Offers contextual support by displaying customer details within the chat window.
  • Reporting Dashboard: Monitors chat volume, response times, chat duration, and more.

3.ProProfs

Rating: 4.8/5

Pricing: Free plan is available and the basic plan starts from $15 per user per month

ProProfs Chat emerges as a robust alternative for LiveChat, especially for teams seeking comprehensive reporting and analytics capabilities. As a part of the ProProfs suite of software solutions, it offers a feature-rich live chat product. With a transparent pricing structure and a single plan encompassing all features, it caters to diverse chat needs.

KeyFeatures

  • Reporting Dashboards: Provides detailed analytics and reporting for tracking chat performance.
  • Multi-language Support: Engage with customers in their preferred languages for a personalized experience.
  • Chatbot Functionality: Offers chatbot integration for automating responses and enhancing efficiency.

4. Ocelot

Rating: 4.7/5

Pricing: Free trial available

Ocelot emerges as the ideal LiveChat alternative for large colleges and universities, serving the needs of busy students. It provides live chat, two-way texting, and chatbot capabilities tailored to the educational community. Students access these services through a website widget or mobile app, while university support staff efficiently manage incoming requests and provide resources. 

Key Features

  • Live Chat: Enables real-time communication between students and support staff via a user-friendly widget.
  • Chatbot Capabilities: Integrates chatbots for automating responses and assisting with common inquiries.
  • Integration with Educational Platforms: Seamlessly integrates with other educational systems and platforms for enhanced functionality.

5. Intercom

Rating: 4.5/5

Pricing: Free trial is available and the basic plan starts from $74/per month

Intercom stands out as a top alternative tailored for sales teams, recognized for its versatile messenger solution. It seamlessly integrates with websites and apps, offering live or asynchronous chat, knowledge base access, proactive messaging, and product tours. 

Key Features

  • Messenger Solution: Enables real-time chat conversations, knowledge base access, proactive messaging, and product tours.
  • Website and In-App Integration: Messenger can be seamlessly installed on websites or within mobile apps for accessibility.
  • Customization: Offers extensive customization options to tailor the platform to specific business needs.

6. Zoho desk

 

Rating: 4.5/5

Pricing: Free plan is available and the basic plan starts from $14 per user per month

Zoho Desk emerges as a top LiveChat alternative, ideal for teams already utilizing Zoho CRM. While renowned for its CRM, Zoho also offers Zoho Desk as a customer service platform, supporting various channels including live chat, email, social media, and voice.

Key Features

  • Automation: Streamline your support processes with workflow automation that can handle tasks like ticket assignments, follow-ups, and more.
  • AI-Powered Chatbot (Zia): Zia, the AI chatbot, can assist customers and route them to the right resources or agents, improving efficiency.
  • Reporting and Analytics: Gain insights into support team performance and customer satisfaction with detailed reporting and analytics tools.

7. Zendesk

Rating: 4.4/5

Pricing: Free trial is available and the basic plan starts from $19/per month

Zendesk is an enterprise-level alternative offering diverse communication channels such as live chat, email, chatbot, social media, and more. Its chat widget can be integrated into websites and apps, while agents benefit from a unified workspace with canned responses, chat tagging, and customer data.

Key Features

  • Multichannel Support: Zendesk offers various communication channels, including live chat, email, chatbot, social media, voice, SMS, and more.
  • Chat Widget: Installable chat widget for websites and apps, allowing customers to initiate chats, view knowledge base articles, and submit requests.
  • Integration: Seamless integration with numerous software platforms, such as CRMs, e-commerce solutions, and project management tools.

8. Podium

Rating: 4.3/5

Pricing: Free trial is available and the basic plan starts from $249/per month

Podium is a versatile and powerful communications platform that offers a compelling alternative to traditional LiveChat solutions. With its focus on helping businesses connect with customers through various channels, Podium stands out as a valuable tool for enhancing customer interactions.

Key Features

  • Team Collaboration: Podium facilitates teamwork by allowing multiple team members to collaborate on customer conversations, ensuring efficient problem resolution.
  • Review Invitations: Easily request reviews from satisfied customers, improving your online presence and credibility.
  • Analytics and Reporting: Gain insights into customer interactions and feedback with analytics and reporting tools, helping you make informed decisions.

9. Freshchat

Rating: 4.1/5

Pricing: Free plan available and the basic plan starts from $15/per month

Revolutionizing customer engagement, Freshchat stands as an exceptional LiveChat alternative. It equips businesses with a versatile platform for live chat, messaging, and customer support, enabling them to enhance communication and deliver exceptional assistance. 

Key Features

  • Real-Time Chat: Engage with website visitors and app users in real-time through live chat.
  • Chatbots and Automation: Implement AI-powered chatbots and automate responses to common queries.
  • Team Collaboration: Collaborate with your team members to provide efficient customer support.

10. Tidio

Rating: 4.8/5

Pricing: Free plan is available and the basic plan starts from $29/per month

A dynamic and versatile LiveChat alternative, Tidio empowers businesses to enhance their customer engagement and support capabilities. Its array of features and user-friendly interface offers a comprehensive solution for businesses looking to connect with website visitors and app users in real-time. 

Key Features

  • Chatbots: Implement AI-powered chatbots to automate responses and assist users 24/7.
  • Multichannel Messaging: Connect with customers via multiple channels, including website, email, and Facebook Messenger.
  • Automated Messages: Set up automated messages and triggers for proactive customer engagement.

11. Tawk.to

Rating: 4.6/5

Pricing: Free plan is available and the basic plan starts at $19/per month

A compelling alternative for businesses seeking effective customer communication solutions, this robust live chat platform offers a wide range of features and a user-friendly interface. It empowers organizations to engage with website visitors and app users in real time.

Key Features

  • Real-Time Chat: Engage with website visitors and app users instantly through real-time chat.
  • Visitor Monitoring: Track and monitor visitor activity on your website or app.
  • Offline Messaging: Allow users to leave messages when your team is unavailable.

12. Crisp

Rating: 4.5/5

Pricing: Free plan is available and the pro plan starts at $25/per month

Boasting real-time translation capabilities, this LiveChat alternative is a versatile and cost-effective solution. Initially designed as a live chat platform, it now supports an array of communication channels.

Key Features

  • Team Inbox: Manage incoming messages and inquiries from a centralized inbox.
  • Mobile App Access: Stay connected and respond to chats on the go with mobile apps.
  • Multichannel Support: Handle communication across various channels, including email, SMS, voice, social media, and messaging (available in premium plans)

Conclusion

In the rapidly evolving landscape of customer service and online communication, staying ahead of the game is essential. LiveChat has long been a trusted tool for real-time engagement, but the world of customer support offers a multitude of alternatives worth exploring.

As the world of customer engagement continues to evolve, exploring these alternatives can elevate your customer support and communication strategies, ensuring that your business remains at the forefront of delivering exceptional service. So, dive into the world of alternatives and discover the solutions that can take your customer interactions to the next level.

To optimize and automate your customer service efforts, give Saufter a shot. It can assist you in maximizing your customer service potential for upselling.

Begin your 15-day free trial today!