Last Updated: January 2025
You’re in the right place if you’re searching for a Wonderchat alternative. Customer service is the biggest part of businesses, and live chats are becoming more popular in business to help customers. In this grand guide, we will show you 20 of the best alternatives that can improve your customer support and boost engagement. Official ratings to special features—we have you covered. Let’s dive in!
In fact, according to a study by Forrester, live chat can increase customer satisfaction levels by up to 73%, and a report by Zendesk found that live chat has the highest customer satisfaction rating at 92%.
Whether you’re a small business or a large enterprise, this list will help you find the perfect Wonderchat alternative to meet your needs.
20 Top-Notch Wonderchat Alternatives-
1. Saufter
Rating- 5/5
Pricing- Free up to 10 conversations, Basic plan starts at $49/month.
Saufter is well-regarded in customer support, offering an intuitive UI and advanced automation capabilities. It is perfect for handling customer queries and should be the definitive first choice whether you are running a small or big business.
Key Features
- AI Chatbots: They are smart bots capable of answering all queries independently.
- Support for Multiple Channels: Combines different communication mechanisms.
- Enhanced Analytics: In-depth information on customer visits.
2. Intercom
Rating-4.5
Pricing- Basic plan starts at $39/month.
Intercom is known for conversational marketing and customer support. It provides a scalable system to manage customer engagement fluidly.
Key Features
- In-App Messaging: Talk directly from inside your app.
- Automated Workflows: Automate tasks and run efficient workflows.
- Customizable Bots: Adaptive bots are specialized and fine-tuned for certain needs.
3. Drift
Rating-4.4
Pricing- The basic plan starts at $2500/month.
Drift is a conversational marketing platform that allows you to engage customers and prospects right from your website in real time. The AI chatbots sourced through Dexter only serve to enrich the user experience and increase conversions.
Key Features
- Conversational AI: Engage with users through smart conversations.
- Sales Automation: Automates sales processes for increased productivity.
- Custom Chatbots: Personal solution for chatbots (personal chatbot).
4. LiveChat
Rating-4.6
Pricing- The Basic plan starts at $20/month.
LiveChat is a popular choice for businesses looking to offer instant support to their customers. Its easy integration and customization options make it a versatile tool.
Key Features
- Real-time Chat: Instant messaging, so that customers can have a real-time chat with your support team.
- Ticketing System: The ticketing system helps you deal with customer inquiries efficiently.
- Customizable Chat Widget: Branded chat widget: a customisable branded messaging experience.
5. Zendesk Chat
Rating-4.3
Pricing- Basic plan starts at $19/month.
Zendesk Chat is a powerful live chat solution designed to fit the broader Zendesk ecosystem. It provides a plethora of customization and automation capabilities.
Key Features
- Real-time Visitor Tracking: Keep an eye on the people visiting your site live.
- Automated Responses to Customer Queries: Using AI-powered chatbots.
- Fully Integrated with the Zendesk Suite: Offering a seamless support ecosystem. Visit Zendesk Chat.
6. Tawk.to
Rating-4.4
Pricing- Free plan.
Tawk.to is a free live chat application with premium features at no cost. For companies that are focused on value and inexpensive customer service solutions.
Key Features
- Unlimited Agents: There is no limit to the number of agents.
- Unique Chat Widget: Tailored chat interface.
- Visitor Tracking: Visitor tracking shows visitor activity on your website.
7. Freshchat
Rating-4.5
Pricing- Free up to 10 agents, Basic plan starts at Rs 1499/month.
Freshchat is modern messaging software for sales and customer engagement teams. It comes with chatbots powered by AI and integrations without breakpoints.
Key Features
- AI-powered Chatbots: An auto-load time optimizer for virtual assistants to provide real-time customer support.
- Omnichannel Messaging: Reach clients over multiple channels.
- In-app Messaging: Direct communication within your application.
8. Crisp
Rating-4.6
Pricing- Free up to 2 seats, Basic plan starts at $25/month.
Crisp offers a thorough chat platform with functions, such as instant alerts, video conferencing, and an information database. It is recognized for its easy-to-use design.
Key Features
- Multi-Channel Messaging: Multi-channel messaging records messages from separate channels.
- Video Calls: For personal face-to-face video talks.
- Quick Notifications: Alerts for customer interactions in real-time.
9. Olark
Rating-4.4
Pricing- Basic plan starts at $29/month.
Olark is created to provide uncomplicated and efficient live chat solutions. It offers great customization and reporting capabilities to monitor customer engagements.
Key Features
- Real-Time Chat: Immediate customer communication.
- Branding: The chat widget can be modified to take on the look and feel of your desired interface.
- Extensive Reports: Elaborate data on how customers are behaving and interacting with the platform.
10. Chatra
Rating-4.5
Pricing- Free up to 1 agent, Basic plan starts at $17/month.
Chatra provides a strong live chat tool that also includes chatbot features. It allows for messaging both online and offline, guaranteeing ongoing interaction.
Key Features
- Basic Live Chat and Chatbots: Both human-powered and automated.
- Group Chats: No more one-man chat army.
- Typing Insights: Display what customers are typing in real-time
11. HelpCrunch
Rating-4.6
Pricing- Free Trial, Basic plan starts at 49$/month.
HelpCrunch is an all-in-one customer communication platform. It features live chat, email automation, and a help desk, making it a versatile support tool.
Key Features
- Live Chat and Email marketing: GrowthStack merges live chats with emails.
- In-app Messenger: Enable direct messaging among customers of your application.
- Knowledge Base: A repository of information for customers.
12. Pure Chat
Rating-4.4
Pricing- Basic plan starts at $39/month.
Pure Chat provides a simple live chat option that prioritizes user-friendly design and cost-effectiveness. It is appropriate for businesses ranging from small to medium in size.
Key Features
- Unlimited Chats: No conversation limits.
- Chat Transcripts: Record all the chats.
- Adaptable Chat Interface: Customizable for your site.
13. Userlike
Rating-4.5
Pricing- Free up to 1 seat, Basic plan starts at $90/month.
Userlike integrates live chat with messaging apps such as WhatsApp and Facebook Messenger, offering a centralized platform for customer communication.
Key Features
- Unlimited Chats: No conversation limits.
- Chat Transcripts: Record all the chats.
- Adaptable Chat Interface: Customizable for your site.
14. Smartsupp
Rating-4.5
Pricing- Free up to 1 agent, Basic plan starts at $19.5/month.
Smartsupp combines live chat, chatbots, and video recordings to improve customer assistance. It offers in-depth analytics for tracking performance.
Key Features
- Chatbots: Chatbots streamline customer interactions.
- Video Recordings: Record customer sessions for review.
- Analytics and Reporting: Detailed performance insights.
15. REVE Chat
Rating-4.3
Pricing- Free Trial, Basic plan starts at $145/month.
REVE Chat provides an interactive multi-channel live chat solution with voice and video call capabilities, along with co-browsing and screen-sharing features.
Key Features
- Voice and Video Calls: Supports audio and video communication.
- Co-Browsing: Help your customers out right on their screen.
- Screen Sharing: Share your screen to assist customers.
16. JivoChat
Rating-4.4
Pricing- Free up 14 Days, Basic plan starts at $19/month.
JivoChat offers a communication platform with various channels like live chat, phone, email, and social media integration. It enables smooth customer engagements.
Key Features
- Multi-Channel Support: All communication methods work together.
- Real-time Visitor Monitoring: Track visitors on your site in real-time.
- CRM Integration: Seamless integration with customer relationship management systems.
17. Zoho Desk
Rating-4.4
Pricing- Free Trial for 15 days, Basic plan starts at Rs 800/month.
Zoho Desk is a software for customer support that includes live chat features. It provides sophisticated automation and artificial intelligence features to improve customer service.
Key Features
- AI-powered Chatbots: Smart bots for customer inquiries.
- Ticket Management: Processing customer complaints with ease.
- Multi-Channel Support: Integrates various communication channels.
18. LiveAgent
Rating-4.5
Pricing- Free up to 1agent, Basic plan starts at $9/agent.
LiveAgent is an all-inclusive customer service platform that consists of live chat, ticketing, and a knowledge base. Its automation features are widely recognized.
Key Features
- Ticketing System: Manages customer inquiries.
- Live Chat: Real-time customer service.
- Automation Rules: For boring, repetitive tasks.
19. HubSpot Live Chat
Rating-4.5
Pricing- Basic plan starts at $800/month.
HubSpot Live Chat effortlessly integrates with the HubSpot CRM, offering a cohesive solution for marketing, sales, and customer service teams.
Key Features
- CRM Integration: Integrates seamlessly with HubSpot CRM.
- Automated Workflows: Automate processes for easier management.
- Custom Chat Widget: Flexible interface for branding.
20. Comm100
Rating-4.4
Pricing- FreeTrial, Basic plan starts at $31/month.
Comm100 provides a comprehensive range of customer service solutions, such as live chat, email, social media, and SMS assistance. It is perfect for companies looking for a multi-channel solution.
Key Features
- Multi-Channel Support: Integration across a variety of communication platforms.
- AI-Powered Chatbots: Automated customer engagement.
- Advanced Analytics: Deep performance insights.
Future Prospects for Customer Support: Integrating AI and Human Elements
When looking at these Wonderchat substitutes, it’s critical to comprehend the radical shifts in customer service that are occurring. AI combined with human interaction is offering assistance there. Even while chatbots with AI capabilities may reliably and efficiently handle a lot of repetitive requests, human intervention is still necessary for complex or emotionally charged calls. Additionally, businesses are mixing these two elements more frequently to obtain hybrid support. Organizations devoted to the arts and culture can provide each of their clients with direct, effective, and personalized service that upholds the organization’s objective.
AI can be used to handle preliminary inquiries, gather client data, and offer basic technical assistance. If the question is more complex than what this basic chatbot has been trained to answer, a human agent may take over with ease and will have access to all of your conversational context and client information. This change guarantees that the client won’t have to explain themselves again and provides a tailored answer promptly. Higher client satisfaction and operational efficiency are guaranteed by such a hybrid system. Therefore, always look for options that offer an AI solution that is effectively integrated with human assistance while searching for a Wonderchat substitute. Check out Zendesk’s comprehensive guide on the subject to find out more about integrating AI and human assistance.
Conclusion
Choosing the right chat solution can significantly impact your customer support efficiency and overall user experience. Each of the alternatives listed above offers unique features and capabilities. Among the many options, Saufter stands out for its advanced features, user-friendly interface, and robust performance, making it an excellent choice for businesses aiming to elevate their customer engagement.
Evaluate the alternatives listed above based on your specific requirements, and leverage their strengths to enhance your customer engagement. Don’t miss out on the benefits of Saufter—visit their website to learn more and start your free trial today!
