10 Best BugHerd Alternatives (Free and Paid)

bugherd alternatives

Looking for BugHerd alternatives to streamline your bug-tracking process? 

Whether you’re seeking free options or willing to invest in a premium solution, we’ve compiled a list of the 10 best BugHerd alternatives to suit your needs. These alternatives offer a range of features and pricing plans to accommodate various team sizes and project requirements.

So without further ado, let’s dive in!

What is Bugherd?

BugHerd is a bug-tracking and visual feedback software specifically used by developers project managers, and quality assurance teams. It is used to collect customer feedback, and bug-related complaints on websites. This tool has been around for 10 years and has been used by over 10,000 businesses.

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Why should you switch to a BugHerd alternative?

You might be wondering why you should be looking for BugHerd alternatives thus, we’ve shared the main disadvantages below so you can make a better comparison with the alternatives. 

1) Confusing Interface

If compared to the current industry standards, Bugherd’s UI/UX is outdated. According to the online reviews, their customers struggle to navigate within the interface. This is a major issue that can impact your workflow and feedback collection effort. Having an intuitive UI is recommended for maximum productivity and seamless workflow. 

2) Bugs and Issues

Ironically, many BugHerd users have complained about having bug issues. Some users also state that the feedback widget vanished and they need to reload the pages multiple times to make it work again. Furthermore, users also mention about the interface being slow and crashing frequently. 

3) Pricey

Although it isn’t the most expensive tool, BugHerd pricing increases as more clients get to know about their tool. Moreover, the features offered for the price tag are pretty much limited. You can find several BugHerd competitors with the same or more services at lower price and include free trials or subscriptions

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Top 10 BugHerd Alternatives

1) Zoho BugTracker

Rating: 4.7/5

Pricing: Offers a free plan for up to 3 users; paid plans begin at $50 per active app, per month.

Zoho BugTracker is a great alternative to BugHerd with a simple interface and scalable bug-tracking system that allows you to submit, track, and fix bugs promptly. 

Key Features

    • Automated Notifications and Reminders: Zoho BugTracker automates the process of sending notifications and reminders.
    • Centralized Bug Tracking and Collaboration: With Zoho BugTracker, all bug reports are tracked in one central location, allowing teams to collaborate efficiently on issue resolution.
    • Extensive Integration Capabilities: Zoho BugTracker seamlessly integrates with popular services like Google, GitHub, Bitbucket, Dropbox, Zoho Analytics, Zoho Desk, and Zapier.

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2) Marker.io

bugherd alternatives

Rating: 4.8/5

Pricing: 15-day free trial, paid plans begin at $39/month.

The next BugHerd alternative on our list is Marker.io, a visual issue-reporting solution that assists teams in tracking and fixing application defects. It allows developers to know when a bug was introduced, how it affects the code, and what measures must be taken to address it. 

Key Features 

    • Two-Way Sync with Popular Tools: Seamless synchronization with widely-used project management tools like Jira, GitHub, ClickUp, Trello, Asana, and more.
    • Automatic Recording and Attachment of JavaScript Errors: Marker automatically records and attaches JavaScript client-side errors to relevant issue reports.
    • Capture of Technical Information: Marker captures technical details such as browser, operating system, console logs, and more.
    • Multiple Access Points: Marker offers flexibility with multiple access points, including a browser extension, JavaScript snippet code, and WordPress plugin.
    • Historical Data Collection: Marker collects historical data on widget usage frequency and team engagement in bug resolution.

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3) Userback

Rating: 4.8/5

Pricing: Limited free plan, paid plans start from $37/month. 

With Userback’s visual reporting and feedback tool, your team can share video recordings and screenshots with markers to identify the source of the problem. 

Key Features

    • Visual Bug Reporting: Userback allows you to easily identify and address issues reported by users.
    • Drawing, Annotation, and Video Recording: Effortlessly draw, annotate, and record videos to provide detailed feedback.
    • Kanban-Style Task Board and Customized Workflows: Userback features a Kanban-style task board and customizable workflows.
    • Seamless Collaboration and Integration: Integrates seamlessly with popular project management tools such as Jira, GitHub, GitLab, and Zapier.

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4)  Featurebase

bugherd alternatives

Rating: 4.9/5

Pricing: Offers a free plan, paid plans begin at $40/month. 

Featurebase is one of the most effective BugHerd alternatives offering an easy-to-use layout that can be set up in minutes. Additionally, they always provide immediate assistance via live chat. 

Key Features

    • In-App Widget with Screenshot Engine: Featurebase provides an in-app widget with a powerful screenshot engine.
    • Customizable: Choose between dark and light modes, and adjust primary colors to align with their app’s branding.
    • Frictionless Bug Reporting: Submit bug reports without the need to create a new account.
    • Self-Serve Community Portals: Includes self-serve community portals that help users find answers to common issues before submitting new bug reports.

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5) Nolt

Rating: 4.9/5

Pricing: 10-day free trial, paid plans start from $29/month.

If you have a small team and you need a simple yet effective BugHerd alternative, Nolt is your go-to solution! A notable feature of Nolt is that it offers 10+ different translations for the global user base. 

Key Features

    • Roadmap Creation and Sharing: Easily create and share your roadmap with just a few clicks and communicate your vision effectively.
    • Custom Statuses: Tag posts with current statuses and fully customize them to reflect your unique workflow.
    • Custom Fields: Track anything in Nolt by utilizing customizable fields tailored to your requirements.
    • Internal Notes: Record sensitive information within private fields while keeping it in context with user requests.
    • Pinning Posts: Pin important messages, instructions, links, or reminders to the top of your Nolt board to effectively communicate with your users.
    • Private Boards: Choose between public or private feedback boards, allowing you to control access and tailor privacy settings to specific users or groups.

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6) Canny

Rating: 4.5/5

Pricing: Get started for free, paid plans are from $79/month.

Another popular BugHerd alternative is Canny which mainly targets large enterprises. Although similar to BugHerd, Canny is a bit on the costly side and has strict limits on the free plan. 

Key Features 

    • Automated User Feedback Integration: Automatically link feedback to existing user accounts.
    • Board Privacy Options: Choose from various privacy settings to limit access to your boards.
    • User Segmentation and Filtering: Segment users and filter feedback based on user groups such as paying customers.
    • Prioritization and Roadmapping: Score and rank features based on their impact, and create public or private roadmaps to keep stakeholders informed and aligned. Additionally, close the feedback loop by providing status updates via email.

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7) Mopinion

Rating: 4.1/5

Pricing: Start for free, Standard plan is priced at €259/month. 

If you have an E-commerce business or marketing agency, then this BugHerd alternative is the best for you! Mopinion focuses mostly on getting feedback for websites, apps and and email marketing campaigns. 

Key Features

    • Text Analytics: Gain immediate insights into the meaning behind large volumes of customer feedback data using advanced text analytics capabilities.
    • Real-time Insights and Analysis: Access real-time insights and analysis of feedback data, empowering you to make informed decisions quickly.
    • Unlimited Surveys & Feedback: Create and deploy custom feedback surveys without limitations.
    • Mobile-Optimized Forms: Ensure seamless feedback collection across devices with mobile-optimized forms, enhancing accessibility and participation rates.
    • Flexible and Intuitive: Enjoy a flexible and intuitive platform that enables you to tailor feedback surveys to your specific needs and preferences.
    • Automated Alerts and Tags: Automatically receive alerts and tags based on predefined scores and keywords. 

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8) Rapidr

bugherd alternatives

Rating: 4.8/5

Pricing: Get a 14-day free trial, paid plans begin from $49/month.

Rapidr is another nice BugHerd alternative with a simple interface, suitable for larger businesses. assisting them in collecting and managing customer feedback to make better product selections.

Key Features 

    • Portal for Customer Feedback: Rapidr offers a comprehensive portal for managing customer feedback, including ideation, roadmap development, and release information.
    • Idea Collection Boards: Create unlimited boards within Rapidr to gather ideas, feature requests, bug reports, roadmap suggestions, and more.
    • Private Idea Boards: Enable private idea boards for specific users or colleagues to submit feedback and ideas confidentially.
    • Idea Voting System: Engage your customers by giving them the ability to vote on ideas, requests, and feedback.
    • Casting Votes on Behalf of Customers: Equip your customer service team with the capability to log feedback and cast votes on behalf of customers.

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9) Usersnap

Rating: 4.5/5

Pricing: Paid plans begin at $49/month and they offer a 14-day free trial.

Amongst all the BugHerd alternatives, Usersnap stands out with over 1 million monthly users and GDPR and CGPA compliance. It has managed to achieve 60% higher response rates for its clients. 

Key Features

    • User Feedback Tools: UserSnap offers a variety of in-product feedback tools, including screenshots and micro-surveys, allowing you to engage users at the right time.
    • Bug Tracking: Simplify the process of reporting issues and User Acceptance Testing (UAT) for any user with UserSnap’s bug-tracking capabilities.
    • Feature Validation: UserSnap enables you to test new products and measure user sentiment efficiently.

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10) FeedBear

Rating: 4.8/5

Pricing: Paid plans start from $49/month with a 14-day free trial. 

As an affordable BugHerd alternative, FeebBear offers a simple and easy interface to collect customer feedback which can be set up within 60 minutes! Additionally, it is fully customizable and you can add custom CSS.

Key Features

    • Centralized Feedback Management: Bring together ideas, feature requests, and feedback into one centralized platform with unlimited idea boards.
    • Product Roadmap Creation: Share a clear and concise product roadmap with your customers, and send automatic updates.
    • Changelog Sharing: Announce product changes, new features, and bug fixes through FeedBear’s changelog feature. 

Now that we have explored the best BugHerd alternatives, let’s turn our attention to Saufter – a helpdesk that enables you to provide proactive support to your customers.

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Meet Saufter – The Best Helpdesk For Proactive Support!

Unleash the capabilities of an integrated SaaS helpdesk solution, meticulously crafted for automated customer support. Seamlessly integrate with email, live chat, social media platforms, Shopify, and beyond. Harness a plethora of automation features for self-service, agent training, recruitment, and more.

Key Features

    • Self-Service For Managing Bugs: Build a strong knowledge base with a step-by-step guide to help your customers manage and fix bug issues. 
    • Live Chat Support: Assist customers, and share guides and articles directly into the live chat.
    • Unified Ticket Management: Access all support tickets in one consolidated view, ensuring efficiency and organization.
    • Tailored Automation: Empower customers to address login issues, plan changes, and bug troubleshooting through customized automation solutions.
    • Settings Walkthrough: Seamlessly guides customers through intricate configurations via an interactive tutorial, enhancing their user experience.
    • Automated Agent Training: Automatically generate training simulations based on responses from experienced agents, offering valuable practice scenarios for new team members.

In Summary

In conclusion, whether you opt for a free or paid solution, the diverse array of BugHerd alternatives presented here ensures that you’ll find the perfect fit for your bug-tracking and project management needs. 

Explore these options to enhance efficiency, improve communication, and ultimately deliver exceptional results in your projects. Additionally, if you need to provide top-notch customer support, choose Saufter. This AI-powered helpdesk offers powerful features to automate routine tasks so your team can focus on the important aspects of your business. 

So, what are you waiting for? Sign up now for a 15-day free trial!