Explore the intricacies of GrooveHQ pricing with this complete breakdown. Discover the value it offers, tailored plans, and features designed to streamline your customer support.
Uncover the details and find the perfect fit for your business with GrooveHQ pricing.

Table of contents

• A Quick Overview of GrooveHQ Pricing
• Detailed Breakdown of GrooveHQ Pricing Plan
• Why is Saufter.io More Affordable than GrooveHQ?

A Quick Overview of GrooveHQ Pricing

Simplify your decision-making with Groove’s transparent pricing structure, consisting of four tiers: Standard, Premium, Advanced, and Enterprise. Unlock a host of features within each tier, from shared inboxes to private notes, assignments, statuses, collision detection, and detailed customer history. GrooveHQ also provides a 7-day free trial to make you understand how it works.

Detailed Breakdown of GrooveHQ Pricing Plan

1. Standard

Cost: $12/user/month
Features: 2 Shared inboxes for Live Chat, Email and other social channels, along with 1 knowledge base, automated workflows and more than 40 integrations.

2. Plus

Cost: $24/user/month
Features: Includes all Standard facets with 5 shared inboxes and 2 knowledge bases. It also offers 10 lite users, grouping users into teams, macros, AI Assist and AI summarize. 

3. Pro

Cost: $39/user/month
Features: You will get 25 Shared inbox, 10 knowledge bases and 25 lite users. It also offers advanced features like round robin automation, a dedicated account manager, advanced API access, along with quarterly team training.

Features Lacking in GrooveHQ

There are many features that the platform does not provide, but Groove alternatives provide for a similar price. Let’s take a look at them.

GrooveHQ functionality is limited to managing customer email. If you’re using Groove HQ, you would need another tool for your other customer support channels. Better you go for a help desk software that supports multiple channels, be it live chat, email, phone, or social media. Saufter is better in this regard.

Providing a self-service customer portal is the need of the hour. In fact, 70% of consumers expect a company’s website to include a self-service application. GrooveHQ is a tool that is mainly about shared inboxes and email management. Zendesk, Zoho, Hiver, Intercom, LiveAgent, etc are some of the platforms that offer self-service portals.

GrooveHQ isn’t very customizable in terms of layouts or themes and Zendesk is better in this regard. Additionally, Groove customer support is only available in the Pro plan which means you need to upgrade to higher plans to access it.

Users’ Opinion on GrooveHQ Pricing

“Pricing is per user and isn’t related to volume of use.” Abe F.

“Pricing is quite steep, but they do offer a very cheap subscription for startups who will get the first year almost for free.” Peer E.

“Very competitive pricing makes it viable to add more staff as agents – great for a start-up.” Paul M

“Groove is excellent, works out of the box and easy to get going – Great value pricing” Clayton J.

Why is Saufter.io More Affordable than GrooveHQ?

Saufter.io is more affordable than Groove software because it offers more features than Groove. If you opt for GrooveHQ, you would have to search for other tools for returns management, and so on and that would drain your purse more. But with Saufter your search for multiple tools ends and that too with affordable pricing.

Here are some of the reasons why online business owners prefer the Saufter over GrooveHQ:

• Saufter.io provides a Knowledge base in all its plans.
• All your customer interactions and communications can be managed from a single dashboard.
• Offers one-click integration with the most popular e-commerce platforms including Shopify, Magento, and Woocommerce.
• Ensure integration with the most popular social media platforms like Facebook and Instagram.
• Customized live chat widget.
• It also includes an automated training module for agents to train and test them based on your previous chats.
• Presents features like automated orders and returns center, and a lot more.

To Sum It Up

This post was written to show people exactly what features GrooveHQ offers. We talked about GrooveHQ pricing, what features you get, what features you don’t get, what similar platforms offer at the same price, and customer reviews. Hope you found it helpful to know exactly what GrooveHQ has to offer. 

It is pretty clear that Saufter.io is a cost-effective alternative to GrooveHQ and would be the best option for those who want an all-in-solution. 

So what are you waiting for? Join 1000s of others already doing it!