As per the National Retail Federation research, over $400 billion worth of returns brought about a huge loss in sales for US retailers.

eCommerce returns are mostly cited to size issues, different products delivered, change of mind, and defective products among other reasons. Additionally, if your customer is not happy with your returns process too, then it is a disaster for your business.

Nearly 95% of the shoppers mentioned that they would stop buying from a brand if they faced a poor return experience with the brand.

So, how to avoid such a situation? Or how do you negate such huge losses as mentioned above? The answer would be to adopt the best returns management methods. We are delighted that we can help you with that by bringing you some of the best eCommerce returns solutions in this article.

eCommerce Returns Solutions

For an eCommerce business like yours, managing returns is equally important as bringing in sales or promoting your brand. Why? Because efficiently managed returns will help you retain your customers, build trust in your brand, and propel future sales.

And so you need good returns management software that can provide you with some effective returns solutions. Let us dive straight in to learn about a few efficacious returns management software for your eCommerce business.

• ReturnLogic
• Happy Returns

ReturnLogic

Helps your customer support, warehouse, and management teams work in unison in returns management with ReturnLogic. Bypass 10 different touchpoints and the average returns process time of 15min to speed up the returns using this software. Reshape your return strategies and boost conversions using ReturnLogic’s comprehensive returns solutions.

Key Features

• Your customer support teams can now automate and streamline returns processes to cut down on manual tasks and emails.
• Automate multiple return types – refunds, store credits, warranty, and exchanges and make it easy for your customers.
• Give your customers the power to choose the warranty return type to exchange for the same product or choose from products of the same value.
• Branded returns portal for a consistent customer experience throughout the returns journey.
• Integrates seamlessly with Shopify and Shopify Plus to help small eCommerce businesses automate their returns workflow and combine cross-channel returns operations.
• eCommerce customer support helpdesk integrations like Zendesk, Gorgias, etc for a smooth running of returns support process across channels.
• Connect with third-party logistics (3PL) and shipping companies easily to make the returns a breeze by providing hundreds of global carrier options to your customers.
• Increase your customer lifetime value using the all-inclusive intelligent insights into returns metrics and customer feedback to optimize your products and services.
• Online training materials, free returns calculator tools, knowledge base, and help center to constantly support you and help you stay up to date.

Happy Returns

With a boastful 93 NPS (Net Promoter Score), Happy Returns changes your customers’ returns experience into a returns shopping experience. It helps your Shopify storefront retain revenue using its intuitive returns management tools. Read below to know more.

Key Features

• Introduce ‘box-free’ and ‘label-free’ easy returns to your customers with Happy Returns’ 5000+ “Return Bars” centers across the USA. These ‘Return Bars’ can help you save up to 40% on your return expenditure.
• Retain revenue by encouraging smart exchanges based on return reasons and stock availability. 
• By replacing cardboard boxes with totes, Happy Returns helps you contribute to reducing greenhouse gas emissions by 0.12 pounds per item.
• A fully customizable branded return and exchange portal helps you gain your customer loyalty by providing a seamless returns experience.
• Provide a consistent returns experience to your international customers through language localization, local currency support, and flexible shipping methods.
• Provide an omnichannel returns experience by accepting the online/offline purchased product at any of your locations.
• Enjoy an additional merchant fee waiver benefit by enabling PayPal payment mode.
• Boost your customers’ confidence in your brand by offering an immediate refund of money/credit.
• Monitor your returns with full insights from the merchant dashboard.

Saufter.io: The Best Email Campaign Automation Software

Saufter is a customer engagement & email marketing platform that automatically studies your user behavior on your portal/website and their journey stages to make campaign related recommendations.

For example, it will recommend a how to article for a feature they have not used. You receive fully drafted email & in-app campaigns every week and you simply have to approve the campaign.

Moreover, it crawls your competitors and suggests content campaigns based on their most recent blogs.

Key Features:

• Automated segmentation of users into behavior-based cohorts
• Automated email campaign recommendations to boost conversions and reduce churn
• Automated SEO campaign suggestions
• Predictive automation for conversion and churn insights

Also read: Frictionless Returns: The Key To Positive Customer Experience For E-commerce

Lastly

ReturnLogic, Happy Returns—which eCommerce returns solution is the best fit for your business? By now, you likely have the answer.

It’s also crucial to recognize the importance of proactive customer support when addressing orders and returns-related issues. Stay one step ahead by providing timely updates and connecting with your customers across their preferred channels. Build trust and make them feel secure with your brand.