Last Updated: April 2025
If you’re running an online store on Shopify, you know how important it is to provide excellent customer service. One aspect of that is handling returns efficiently and smoothly.
That’s where the Shopify helpdesk for return label apps come in. They can automate the process of creating and sending return labels to your customers.
In this article, we’ll take a look at the 5 best Shopify helpdesk apps for automated return labels. So, whether you are just starting out or you are a seasoned Shopify pro, keep reading to find the perfect helpdesk app for your online store.
Table of Contents
1. Saufter
Rating: ⭐ 5/5, 7 Reviews
Pricing: Personalized, 15-day free trial.
Saufter is an all-in-one helpdesk software that provides automated eCommerce returns management solutions. It seamlessly integrates with your Shopify store in just one click. Additionally, you get access to the below tools and functionalities.
Key Features
- Return labels: You and your customers can download return labels in just one click.
- Returns/exchanges portal: Offers an in-built portal to automate returns, exchanges, and order modifications.
- Anti-refund strategies: The AI algorithm automatically prompts relevant deals and discounts during returns.
- Pro-active support: Auto-detects shipment delays and notifies you timely. You can then inform the same to your customer.
2. Return Prime: Order Returns App
Rating: ⭐️ 5/5
Pricing: Free, paid plans start at $9.99/mo
Return Prime: Order Returns app aims to ease the return process for both the customer and you. Let’s figure out how.
Key Features
- Return labels: Automatically generates and sends return labels to customers against return requests.
- Returns management: Easily customize return labels and policies, manage return requests, and track returns in real-time.
- Integrations: Connect with your 3PL partners and carriers to generate and deliver return labels hassle-free.
3. AfterShip Returns
Rating: ⭐️ 4.6/5
Pricing: Free, paid plans start at $11/mo
If you’re looking for a Shopify helpdesk app that offers automated return labels and other features to simplify the returns process, the AfterShip Returns app is definitely worth considering. Check out its returns features below.
Key Features
- Automated return labels: Automate return label generation and email notifications to customers.
- Prepaid labels: Offer prepaid return labels of DHL, FedEx, USPS, and UPS easily.
- Discounted USPS labels: Avail of carrier-discounted labels from USPS.
- Self-service portal: Customers can initiate returns and exchanges by themselves.
- Customizations: Edit the return labels, return rules, carrier and warehouse settings, etc easily from the dashboard.
- Automation: Set workflows for automatic refund and restocking processes.
4. easyReturns | Order Returns
Rating: ⭐️ 4.8/5
Pricing: Free starter plan
easyReturns, as the name denotes, simplifies the returns process through its user-friendly interface and customizable options. Additionally, it lets you streamline the returns process manually or automatically.
Key Features
- Return labels: The system automatically generates return labels against requests.
- Public returns portal: Embedd into your Shopify store. Customize to match your brand identity.
- Languages: Switch between English and German languages.
- Carriers: Generate DHL, DPD, and GLS return labels to enable easy return shipments.
- Return analytics: Produces detailed returns statistics and reports data.
5. ReturnGO Returns & Exchanges
Rating: ⭐️ 4.9/5
Pricing: Paid plans start at $17/mo with a 14-day free trial
Provide your customers with a positive post-purchase experience using the ReturnGO app. It offers a range of features to simplify the returns process.
Key Features
- Return labels: Generates prepaid shipping labels and tracks the return shipments in auto-mode.
- Self-service portal: Add branded self-service portal to your store.
- Language & Currency: Supports multiple languages and offers store credits in any currency.
- Automation: Automate rules for exchanges, refunds, return approvals, and store credits.
- Integrations: Connects with shipping carriers, 3PLs, ERPs, helpdesks, APIs, etc., to promote flawless returns.
Also, read: How To Handle Returns on Shopify Effectively?
Did You Find the Right One?
Automated return label saves you time and effort while improving the customer experience. The five Shopify helpdesk for return label apps discussed in this article helps you with this and more. All of them are responsive on desktop and mobile devices.
When selecting a Helpdesk app for your Shopify store, consider your specific needs and requirements, as well as the features offered by each app, to make an informed decision.
Still confused? Check out Saufter website to learn about its full potential. It is an essential eCommerce helpdesk software that provides seamless returns solutions along with other eCommerce customer support tools.
