Last Updated: January 2025
AI customer support tools are revolutionizing the way businesses interact with their clients, providing efficient, 24/7 assistance and personalized experiences.
In 2025, these tools will be more advanced than ever, leveraging cutting-edge technologies like natural language processing and machine learning to streamline customer service operations.
According to Salesforce, 86% of customers will make another purchase after a positive customer experience.
So, without further ado, let’s explore how you can provide AI-based customer support and redefine customer satisfaction this year.
What is AI customer service?
AI customer support refers to the use of artificial intelligence technologies to assist, enhance, or automate the process of providing assistance or answers to customer inquiries. Below are some examples of AI customer service software and tools:
1) Chatbots
They are automated messaging systems that interact with customers in real-time on websites, messaging platforms, or via voice. They handle frequently asked questions, guide users through troubleshooting processes, and assist in product selection.
2) Virtual Assistants
Advanced AI-driven assistants that understand complex queries, integrate with backend systems and provide personalized responses based on user profiles or past interactions.
3) Predictive Analytics
AI algorithms that analyze customer data to anticipate future needs or problems, enabling proactive support.
4) Automated Ticketing Systems
Systems that categorize, prioritize, and route customer inquiries based on the nature and urgency of the issue.
5) Knowledge Bases
AI maintains and updates dynamic databases of information that customers can search for self-service, ensuring the most relevant and up-to-date information is presented.
6) Voice Recognition Systems
Used in phone customer support, these systems understand and transcribe customer voice inputs, route calls, or provide automated solutions.
Benefits of AI Customer Support Tools
Below are the top 5 benefits of AI-powered customer service
1) 24/7 Service
Unlike human agents, AI technology can provide uninterrupted round-the-clock service. This specifically benefits businesses operating globally and serving customers from different time zones, ensuring they can avail assistance outside of business hours.
2) Cost Efficient
Implementing AI-based customer support can improve team productivity by automating routine requests. This allows your human agents to focus on complex issues a
3) Personalized Customer Experience
AI has the ability to analyze user history, preferences and behavior to improvise and provide more personalized recommendations.
4) Scalability
AI customer service solutions are built for scalability and can manage a high volume of requests easily. Thus, as a company grows, it can scale customer support as and when needed without any drastic changes.
Top 14 AI Customer Support Tools
1) Saufter
Rating: 5/5
Pricing: Start for free, paid plans begin at $49/month.
Saufter revolutionizes customer service workflows with its state-of-the-art help desk solution powered by ChatGPT’s advanced technology.
Key Features
- Automate Support Scenarios: Convert support scenarios into self-service solutions by automating repetitive tasks.
- Omnichannel Support: Deliver seamless assistance across multiple channels, including live chat, phone support, and social media integration.
- E-commerce Specialist: Enhance e-commerce workflows with capabilities for order tracking, modifications, handling delivery issues, and automating returns.
- Custom SaaS Automation: Provide tailored automation for SaaS companies to manage repetitive tasks such as login issues, plan changes, and bug reporting.
- Insights & Smart Alerts: Offer insights into service quality and send proactive alerts for potential issues.
- Preferred Platform Integrations: Integrate seamlessly with popular platforms like Shopify, WooCommerce, BigCommerce, Magento, and more.
2) Hiver
Rating: 4.6/5
Pricing: Free demo available, paid plans begin at $19/month.
Hiver is an AI customer service platform that operates within Gmail and enables teams to manage client interactions across email, phone, live chat, and WhatsApp via it’s chatbot Harvey.
Key Features
- Email Management: Enhance email collaboration and visibility with advanced automation and team efficiency tracking directly within your inbox.
- Multi-channel Help Desk: Provide customer support on their preferred channels, including chat, knowledge base, email, voice, and WhatsApp.
- Seamless Collaboration: Collaborate smoothly both within and outside your team.
- Automation and AI: Automate repetitive tasks and leverage AI to eliminate grunt work.
- Insights and Analytics: Gain insights into the quality of support and team performance.
3) Freshdesk
Rating: 4.4/5
Pricing: Star for free, paid plans begin at $15/agent/month.
The next AI-based customer support platform on our list is Freshdesk which enables businesses to respond to customers quickly with the help of its cheerful chatbot Freddy.
Key Features
- Freddy AI Bot: Deploy Freddy AI bot across various messaging platforms, including WhatsApp, Facebook, LINE, and Apple Business Chat.
- Freddy Copilot for Customization: Agents can easily consolidate every customer interaction from various platforms into a single view.
- Freddy Insights: Utilize advanced AI with Freddy Insights to actively monitor performance data.
- Task Execution within Chat: Freddy AI can execute tasks directly within the chat, such as checking order statuses or booking appointments.
4) Kustomer
Rating: 4.4/5
Pricing: You can schedule a demo, paid plans begin at $89/month.
Commonly known as Kustomer IQ or KIQ, Kustomer stands out amongst the AI customer support tools due to its user-friendly interface. Additionally, KIQ agent-assist and KIQ customer assist have improved business efficiency by 65% and 45% respectively.
Key Features
- Workflow Automation: Removes repetitive tasks, enhancing agent efficiency.
- Knowledge Base Integration: Uses Kustomer IQ to suggest relevant articles, enabling quick issue resolution and self-service.
- Conversational Assistant: Prompts customers for details, ensuring agents understand their needs for faster resolutions.
- Unified Customer View: Provides AI-powered insights and context in a single view, helping agents make informed decisions.
5) Tidio
Rating: 4.7/5
Pricing: Get started for free, paid plans begin at $29/month.
For small and medium-sized businesses looking for AI customer service software, Tidio is the best solution with several features at an affordable price. It offers and AI bot called Lyro which engages customers in human-like conversations for more personalized support.
Key Features
- Lyro AI: Addresses up to 70% of routine inquiries and engages with multiple customers simultaneously during peak times.
- AI Phrase Matcher: Utilizes NLP to create user-resonant responses, moving beyond preset options.
- Customer Questions AI: Instantly classifies inquiries and delivers relevant answers, improving over time with recurring queries.
- Tidio AI Agent: Enhances human performance with tools like Reply Assistant for professional replies, Customer Intent for sorting conversations, and Smart Views for highlighting urgent interactions.
6) Zoho Desk
Rating: 4.4/5
Pricing:15-day free trial, paid plans begin at $7/month.
Powered by its contextual AI assistant Zia, Zoho stands out on our list of top AI customer support tools due to its cost-effective plans. With Zia, businesses can get data-driven insights, automate repetitive tasks, and improve customer engagement.
Key Features
- Zia Chatbot: Engages with customers on mobile apps and websites, providing answers to queries directly.
- Sentiment Analysis: Gauges the sentiment behind each ticket, helping agents identify dissatisfaction causes.
- Auto-Tagging and Assignment: Automatically tags and assigns tickets to the right agents based on expertise and skillset.
- Performance Monitoring: Constantly monitors team performance and alerts managers to unusual ticket inflows or negative feedback.
- Skill Builder: Allows users to train Zia on specific tasks, making it versatile and tailored to unique business needs.
7) Zendesk
Rating: 4.3/5
Pricing: The basic plan begins at $19/month with a 14-day free trial.
As the most popular AI customer support software in the market, Zendesk enables businesses to provide quick solutions to their customers by scanning their knowledge base and using community forums. It is well known for the Answer Bot which uses machine learning to automate responses to common customer queries.
Key Features
- Omnichannel Support: Allow customers to contact you via their preferred channel, including email, live chat, phone, and social media.
- AI Tools and Automation: Enhance agent efficiency with AI tools and workflow automation.
- Unified Workspace: Enable quick channel switching and seamless agent collaboration within a unified workspace.
- Reporting and Analytics: Utilize out-of-the-box reporting and analytics to measure team performance and identify recurring customer trends.
8) Nextiva
Rating: 4.5/5
Pricing: Demo available, paid plans begin at $18.95/month.
If you’re looking for a cloud-based AI customer support tool that enables organizations to provide top-notch customer service from a single platform. Unlike other chatbots, Nextiva’s conversational AI enables natural interactions by initiating two-way conversations and understanding human language.
Key Features
- Conversational AI: Utilizes Google Dialogflow and IBM Watson to understand and respond to callers through natural language processing.
- Advanced IVR: Conversational AI enables the system to comprehend various customer phrases and requests.
- Smart Routing: Directs calls to the most appropriate department or individual based on the context derived from AI’s understanding of the conversation.
9) Helpscout
Rating: 4.4/5
Pricing: Try free for 15 days, paid plans begin at $22/user/month.
Helpscout is well known as the AI-powered customer service platform with advanced features such as AI-assist for polished replies and translation options for multiple languages. It is best for businesses catering to a global audience.
Key Features
- Seamless Handoffs: Facilitates smooth transitions of customer conversations between team members or support channels.
- Support Escalation: Provides managers with brief, clear summaries of issues needing escalation.
- Quality Assurance: Offers quick overviews of conversations for QA reviews, helping identify areas for improvement.
- Cross-Departmental Collaboration: Enables efficient catch-ups for individuals outside the immediate support team.
10) Custify
Rating: 4.9/5
Pricing: Custom
For SaaS businesses looking for a good AI-powered customer service tool, Custify is the best option with features specifically created for your niche. It helps business to consolidate all client data in a single location and provides actionable insights gathered from all platforms.
Key Features
- Customer 360: Monitor product adoption, customer lifecycles, and usage.
- Customer Health: Define KPIs and assess the health of your customer portfolio.
- Expansion & Growth: Identify opportunities for renewals, growth, and upsells.
- Automation: Increase efficiency by automating daily workflows.
- Tasks and Alerts: Take proactive actions with timely tasks and alerts.
Recommended: How to use machine learning in customer support: Complete guide
11) Yuma AI
Rating: 7.8/10
Pricing: 30-day free trial, paid plans begin at $239/month.
Specifically designed for E-commerce businesses, Yuma AI enables Shopify merchants to cut down cost, boost agent productivity, and seamlessly automate workflow. Additionally, they have improvised the ticket automation process for their clients by 49% and helped them achieve 12x ROI in 1 year.
Key Features
- Order & Payment Management: Yuma autonomously handles customer order inquiries, edits, and cancellations.
- Refunds, Returns & Exchanges: Yuma guides customers through returns and refund processes and addresses exchange queries.
- Subscription Management: Yuma seamlessly integrates with subscription services and modifications autonomously.
- Shipping & Deliveries: Yuma manages “Where Is My Order” (WISMO) and tracking inquiries.
12) Qualaroo
Rating: 4.3/5
Pricing: You can get started for free, plans are custom.
Qualaroo, part of the ProProfs product package, is an AI-powered customer service platform for collecting client feedback. The platform allows firms to collect feedback on online, app, product, and even prototype experiences and deliver insights that can be used to drive change.
Key Features
- Right Timing and Relevance: Ensures questions are asked at the right time to the right users.
- Adaptive Learning: Continuously improves based on site interactions and research.
- Mood Metrics and Keywords Tracking: Provides insights into customer sentiments and key themes using advanced sentiment analysis.
- Non-Intrusive Integration: Asynchronous code ensures that Qualaroo doesn’t slow down your website.
- Developer-Free Updates: Allows you to add or modify questions anytime without requiring developer intervention.
- User-Friendly Interface: No software downloads or HTML skills are needed, making it accessible and simple to use for everyone.
13) Balto
Rating: 4.8/5
Pricing: Custom
Balto is an AI-powered customer service tool that offers real-time guidance specifically to contact center agents. They have helped their clients achieve a 26% increase in sales and a 25% increase in CSAT.
Key Features
- Real-Time Guidance: Guides agents with dynamic prompts and scales successful strategies instantly.
- Automated Coaching Alerts: Notifies managers of coaching opportunities in real time and supports immediate interventions.
- Effortless Call QA: Automatically scores all calls and simplifies the QA process.
- Automated Notetaking: Generates notes with a single click and integrates seamlessly into the Real-Time platform.
14) Brainfish
Rating: 4.5/5
Pricing: You can book a demo, paid plans begin at $549/month.
The last AI customer support tool on our list is Brainfish, designed specifically to address customer inquiries with higher precision by leveraging Natural Language Processing and Machine Learning. It analyzes queries, delivers instant responses based on context and intent, and provides personalized solutions tailored to each question’s wording.
Key Features
- Smart AI-Generated Themes: Analyzes 100% of customer questions online and organizes them into top 10 key topics for insights.
- Deep Insights: Understands pain points, customer confidence levels, and more to enhance product, content, or process improvements.
- Content Health Checks: Automates updates based on continuous learning from added content without requiring training or configuration.
- Global Customer Support: Provides powerful real-time translation for answering questions in over 30 languages, facilitating seamless multilingual customer interactions.
- Seamless Integration: Integrates with various human-support software like Zendesk, Intercom, Salesforce, and more.
Conclusion
As we move into 2025, AI customer support tools continue to revolutionize the way businesses interact with their customers.
The top 14 AI customer support tools highlighted in this guide showcase the diverse capabilities of AI in enhancing customer service efficiency, personalization, and overall satisfaction.
So take your time to review each tool and choose the best for your business. However, if you’re confused and unable to find the right fit, we suggest you explore Saufter. Saufter offers powerful automation features to help you automate repetitive tasks and improve efficiency.
Additionally, you can sign up now to get 15-day free trial!
