In today’s fast-paced digital landscape, providing top-notch customer support is crucial for businesses striving to maintain a competitive edge. AI chatbots have revolutionized customer service, with a recent study showing that 87.2% of consumers rate their interaction with bots as positive and helpful. This article will explore the 16 best AI chatbots for support in 2024, highlighting their features, benefits, and how they can enhance your customer service strategy.
What are chatbots for customer service?
According to a report by IBM, businesses can save 30% of customer support service fee by implementing a chatbot.
Chatbots for customer service are automated software applications designed to interact with customers through messaging interfaces. They use artificial intelligence (AI) and natural language processing (NLP) to understand and respond to customer inquiries, provide information, and perform tasks such as troubleshooting, booking appointments, or processing orders.
These chatbots can operate 24/7, offering quick and efficient support, reducing the workload on human agents, and enhancing the overall customer experience.
List of 16 best AI chatbots for customer service
1. Saufter.io
Ratings: 5/5⭐
Pricing: Free, Customizable
Saufter is an AI-powered chatbot platform designed to make the customer service system fast, accurate, and simplified for businesses. Though this platform is more focused on e-commerce, service providers should also explore its features.
Key Features:
Live Chat Integration: Can provide real-time customer support through live chat assistance, also it has features to raise tickets during live chat only.
Order Monitoring: You can manage your orders and customer service from a single dashboard only. Order monitoring includes delivery tracking, return processing, delivery notifications, and all.
Custom Automation: You can customize the automation as per your requirements for the business.
Social Media Integration: Be available everywhere for your customers. It can be integrated with social media, emails, messaging apps, live chat and all.
Smart Insights: Get analytical repots and metrics to assess your customer service performance.
2. ProProfs chat
Ratings: 4.5/5⭐
Pricing: Free, Paid plan starts at $19/month
ProfProfs Chat is an all-rounder chatbot platform for customer service. It can handle customer service, lead generation, and appointment booking.
Key Features:
24/7 support support: You can provide 24/7 customer support through automation.
Lead generation: It initiate and qualifies initial lead generation process automatically according the preset criteria made by you.
No-code configuration: Easy to create and configure without any coding.
3. Digital Genius
Ratings: 4.7/5⭐
Pricing: Contact sales for a quote
Digital Genius ia a smart chatbot platform powered by Artificial Intelligence. It handles common customer queries efficiently and is known for its quick and accurate responses.
Key Features
Automated Responses: It handles common and repetitive inquiries by automating them and frees up your human resources.
Machine Learning: Continuously improves itself through machine learning technology.
Multichannel Support: This can be integrated and operated across all communication channels.
4. Haptik
Ratings: 4.4/5⭐
Pricing: Contact sales for a quote
Haptik is an AI chatbot platform that can simplify marketing, customer support, and operations using AI. It ensures growth in customer satisfaction and efficiency.
Key Features:
AI Sales Assistant: Can act as a personal buying assistant for your customers by providing guidance and recommendations based on their tastes and preferences.
Gen AI Q&A: Generative AI helps to deliver fast and accurate replies to your customer queries.
Agent Co-pilot: It can also work with your agents by providing them with chat summaries and response suggestions to ensure better efficiency.
5. Zowie
Ratings: 4.7/5⭐
Pricing: Contact sales for a quote
Zowie is an advanced AI chatbot platform that is designed to automate customer support, resolve customer queries quickly, and give customers a personalized experience.
Key Features:
Multichannel Support: Can be operated across multiple platforms let it be chat, social media, or email.
Language Support: Can provide support in more than 175 languages
Unified Interface: Provides all information regarding customer service within one interface for convenience.
Revenue Growth: Increases average order value and conversion rates while reducing cart abandonment.
Personalization: Provides personalized interaction and recommendations to customers by analyzing their profile and history.
6. Ultimategpt
Ratings: 4.6/5⭐
Pricing: Contact sales for a quote
UltimateGPT uses GPT-4 to deliver accurate and natural responses to customer queries. It is designed to be easily set up without requiring training or maintenance.
Key Features:
Bot Persona: Users can easily customize the answer length and tone of the conversation.
Conversation Logs: It provides comprehensive and real-time insights into the bot’s performance.
Multiple Languages: This platform supports up to 109 languages. It makes it easy for businesses to expand different territories.
Dialogue Builder: No coding knowledge is required to create dialogue flows. It uses tools like generative AI and scripted conversations for that.
7. Laiye
Ratings: 4.6/5⭐
Pricing: 30-day Free trial, Contact sales for a quote
Laiye is an AI-powered chatbot platform that is designed to automate customer interactions and it can also automate various business processes.
Key Features:
Natural Language Processing (NLP): It uses NLP technology to process and understand human language, and respond accordingly.
Multi-channel Integration: It can be used across various channels like social media, email, messaging apps, websites, and apps.
Customizable Workflows: It can be customized to meet specific business needs.
Scalability: Able to handle customer interactions on a large volume.
Analytics and Reporting: Provides detailed insights into customer interaction performance.
8. Ada
Ratings: 4.6/5⭐
Pricing: Free trial available, Contact sales for a quote
Ada can be integrated with your existing business system easily and will help increase customer experience and reduce operational costs.
Key Features:
AI Reasoning Engin: Able to provide accurate and safe responses using advanced AI.
Multi-channel Support: This can be integrated across various platforms and automate the interaction.
Continuous Improvement: Collects feedback to improve AI performance and provide a better customer experience.
Multilingual Support: Can interact with more than 50 languages.
Customizable Workflows: Customizable to align with brand identity and business goals.
9. EinsteinGPT by Salesforce
Ratings: 4.3/5⭐
Pricing: 30-day free trial available, $50/month
EinsteinGPT is an AI-based chatbot-building platform provided by the salesforce sales cloud. It is designed with advanced AI capabilities to enhance customer experience during interaction. It can be easily integrated with Salesforce CRM.
Key Features:
AI-Powered Automation: Can automate routine tasks and responses.
Personalization: Able to deliver personalized responses to the customer during interaction.
Seamless CRM Integration: It easily integrates and works best with Salesforce CRM
Insights and Analytics: Provides analytics and insights to evaluate performance.
10. Zendesk
Ratings:4.3/5⭐
Pricing: 14-day free trial, $19/Month
Zendesk chatbots are good performers in the customer support area. They use advance machine learning algorithms to deliver automated, fast and accurate responses to a huge number of queries at a time.
Key Features:
AI-Powered Responses: Uses machine learning algorithm to provide fast and accurate answers.
24/7 Availability: Always available for your customers to serve their queries.
Customizable: Easily customizable to make it do specific jobs as per your requirements.
Analytics and Reporting: Provides actionable analytics to evaluate performance.
11. Hubspot
Ratings:4.4/5⭐
Pricing: Free, $15/Month
HubSpot is an AI chatbot platform that allows businesses to build and customize chatbots to use them for customer service or to do other jobs.
Key Features:
Omni-channel support: Integrates with multiple channels like social media, messaging apps, email, and websites.
AI-powered responses: Provides accurate responses using AI
Lead generation: This platform is widely used to collect potential leads along with customer support.
12. Zoho SalesIQ
Ratings:4.4/5⭐
Pricing: Free
Zoo SalesIq is designed to provide a great user experience along with live chat using AI technology. It enables businesses to interact with the customers at each stage. It can analyze the behavioral patterns of website visitors for better insights.
Key Features:
Custom Chatbots: You can create custom chatbots to handle specific tasks.
Visitor Tracking: You can track visitors’ behavior using this chatbot, and can provide responses or suggestions as per.
Live Chat: Your team can engage with visitors in real time and solve queries on the spot.
Automated Triggers: Can initiate a contextual interaction based on the visitor’s actions.
Real-time Translation: Able to communicate in multiple languages.
13. Intercom
Ratings:4.5/5⭐
Pricing: Free trials, $39/Month
Intercom is a rich in AI technology chatbot platform. It widely uses artificial intelligence to bring the best experience in customer support.
Key Features:
Fin AI Agent: Fin AI agent is a fancy AI model featured by Intercom that provides instant and accurate replies in a human-like tone.
Omnichannel Support: This can be integrated across all communication channels that are used by your business.
Customizable Workflows: Bot building and drafting conversation flow is like a piece of cake using its no-code visual builder feature.
Robust Reporting and Insights: Provide comprehensive insights through its strong reporting tools to evaluate customer service performance.
14. Netomi
Ratings:4.8/5⭐
Pricing: Free trials, contact sales for a quote
Netomi is an advanced Chatbot platform that uses Natural Language Processing and Machine Learning technology to understand process human language and give contextual responses.
Key Features:
Generative AI: It combines generative AI technology with large language tech to produce effective query responses.
Omnichannel Support: Ability to engage with customers across all communication channels.
Integration: Easy procedure for integration with CRM and business systems.
Security: Has compliance from all popular and required organizations like SOC2, GDPR, HIPAA, PDPA, CCPA, and ISO 27001.
Proactive Care: Can anticipate forthcoming customer issues, and address them earlier.
Sentiment Analysis: Intelligent enough to detect customer tone and emotion, and can produce responses accordingly.
15. Certainly
Ratings:4.8/5⭐
Pricing: Free trials, contact sales for a quote
Certainly is a robust AI chatbot platform. It has some features exclusively designed to support ecommerce businesses. It can automate customer interactions as well as it manages a query ticketing system and can act as a shopping assistant for your customers.
Key Features:
Multilingual support: It can understand and chat with over 100 languages.
Quick setup: It has a huge library of templates and pre-built intents that make it easy to create your first chatbot or to customize the existing one.
In-depth reporting: Provides detailed and comprehensive insights and metrics to evaluate the performance of your bot.
Seamless handover to human agents: This chatbot can easily resolve common and regular queries. But it can also hand over the chat to a human agent when required or in case of any complex situation. This bot-to-human handover process is so smooth that the customer can’t even get to know it.
Omnichannel support: Can be integrated all communication channels including SMS, social media, and email.
16. DeepConverse
Ratings:4.9/5⭐
Pricing: Free trials, contact sales for pricing
DeepConverse chatbot platform can provide conversational and precise replies to customers using generative AI.
Key Features:
Generative AI Chatbots: Provides precise and conversational answers using generative AI.
Easy Integration: Can be smoothly integrated with your existing backend system.
Interactive Guides: Promotes a self-service support system with your customers by providing a simplified and interactive guide.
Cognitive Answer Engine: Can access multiple content sources and deliver relevant results quickly.
Analytics: Provides rich insights to look into its performance.
Benefits of using AI chatbots for customer service
Do you know 90% of businesses are witnessing faster complaint resolution after implementing chatbot. Implementing AI chatbots for customer service offers numerous benefits, enhancing both customer experience and operational efficiency. Here are some key advantages:
- 24/7 Availability: AI chatbots can provide round-the-clock support, ensuring customers can get assistance at any time, improving satisfaction and reducing wait times.
- Instant Responses: Chatbots can handle multiple queries simultaneously and provide instant responses, reducing the burden on human agents and improving response times.
- Cost-Effective: Deploying AI chatbots can significantly reduce operational costs by automating routine and repetitive tasks, allowing human agents to focus on more complex issues.
- Consistency: AI chatbots deliver consistent and accurate information, minimizing the risk of errors that can occur with human agents.
- Scalability: Chatbots can easily scale to handle large volumes of inquiries, which is especially useful during peak times or special promotions.
- Data Collection and Analysis: Chatbots can collect and analyze data from customer interactions, providing valuable insights into customer behavior, preferences, and common issues, which can help in improving products and services.
- Personalization: Advanced AI chatbots can use customer data to provide personalized interactions, enhancing the overall customer experience.
- Multilingual Support: Chatbots can be programmed to support multiple languages, making it easier to serve a global customer base.
- Improved Efficiency: By handling routine inquiries, chatbots free up human agents to tackle more complex tasks, improving overall efficiency and productivity.
- Proactive Customer Engagement: Chatbots can proactively reach out to customers with relevant information, updates, or offers, enhancing engagement and satisfaction.
Challenges and considerations of implementing an AI chatbot
Though integrating an AI chatbot for support is a smart move that can be done by businesses. But there are some challenges and considerations should be addressed while using it. By addressing these challenges businesses can effectively get advantages from it.
Integration Complexity:
Integrating an AI chatbot to your existing CRM software can be complex. To overcome this problem you should ensure the compatibility and easy data exchange first. Choose a platform that is compatible with your existing CRM software.
Accuracy and Reliability:
Consider a chatbot solution that provides accurate response and is able to handle complex queries. Continuous training and updation of AI model can improve the accuracy of your chatbot.
Customer Acceptance and Trust:
Gaining trust from customers while using an AI powered chatbot is crucial. So always keep it transparent to customers that when they are talking with a chatbot, and when they are talking to a human. Give an option to customers to easily switch between chatbot and human agent.
Scalability and Performance:
Be sure that your AI chatbot is able to handle growing volumes of customer queries without any relegate in quality of performance. The best method to overcome this challenge is to choose a chatbot with cloud-based architecture that can dynamically scale as per demand.
Data Privacy and Security:
Ensure your customer’s sensitive data those are collected during interactions is safe with the chatbot. Stay compliant with the dta protection regulations like GDPR and CCPA. Implement data encryption and minimize data retention period.
Cost Efficiency:
Calculate your ROI and long term benefits of integrating an AI chatbot. Both initial investment and recurring costs to be kept in while calculating total cost of ownership. You can consider open source or subscription based models to align your customers service cost with your finance.
Conclusion
In conclusion, adopting AI chatbots for customer support isn’t just a trend—it’s a strategic move for businesses aiming to enhance their customer service experience. With 85% of customer interactions now managed without human agents, AI chatbots have proven to be indispensable tools for efficiency and customer satisfaction.
Among the top choices, Saufter stands out for its comprehensive support and seamless integration across multiple platforms. Consider how Saufter and other innovative solutions can transform your customer service strategy and keep your business ahead in the competitive landscape.
