14 Best Knowledge Management Tools You Need To Know!

knowledge management tools

In today’s fast-paced digital landscape, effective knowledge management tools are paramount for businesses to thrive. With a myriad of tools available, selecting the right one can be daunting. According to a recent study, over 80% of businesses struggle with knowledge management. However, fear not! In this article, we’ll explore the top knowledge management tools that streamline information sharing, enhance collaboration, and boost productivity. 

How to choose the best knowledge management software

Choosing the best knowledge management tools for your organization can be a critical decision. Here’s a point-wise guide to help you make an informed choice:

  • Define your requirements:Determine what your organization needs from a knowledge management software.
  • Assess user-friendliness:Look for software that is intuitive and easy for all members of your organization to use.
  • Compatibility and integration:Ensure that the software integrates seamlessly with your existing tools and systems.
  • Customization options:Evaluate the software’s flexibility to tailor it to your organization’s specific needs.
  • Knowledge capture and organization:Look for features that facilitate easy capturing of knowledge from various sources (documents, emails, conversations).
  • Collaboration and sharing capabilities:Ensure the software enables easy collaboration among team members.
  • Search functionality:Evaluate the software’s search capabilities for fast and accurate retrieval of knowledge.
  • Security and access control:Prioritize software that offers robust security measures to protect sensitive information.
  • Scalability:Consider your organization’s future growth and ensure the software can scale accordingly.
  • Support and training:Assess the level of support provided by the software vendor, including documentation, tutorials, and customer service.
  • Cost-effectiveness:Evaluate the pricing plans of different knowledge management software solutions.
  • Reviews and recommendations:Research reviews and feedback from other organizations using the software.

By following these points, you can make a well-informed decision when choosing the best knowledge management tools for your organization.

1. Saufter.io

Rating: 5/5

Pricing: Custom

Introducing Saufter, the ultimate knowledge management tool for your business.It comes with several features that help manage customer queries effectively, especially through channels like social media and live chat. Additionally, Saufter.io leverages AI technology to support customer interactions and provides a platform for consolidating all such communication.

Key Features:

    • Social Media Integration: Efficiently manage and respond to customer queries on platforms like Facebook, WhatsApp, and Instagram.
    • AI Chatbot: Data-driven live chat support, enhancing real-time customer interaction.
    • ‘One View’ Feature: Get a consolidated view of all customer interactions, across multiple channels.
    • Knowledge Base: Integrate live chat with a knowledge base, facilitating real-time support by sharing relevant articles in chat sessions.

2. Document 360

Rating: 4.7/5

Pricing:Basic plan begin at $149 /Year

Comprehensive knowledge management platform designed to streamline document creation, organization, and sharing. It offers features such as version control, customizable templates, and collaborative editing, making it ideal for teams to efficiently manage their documents. 

Key features:

    • Version Control: It provides version control functionality, allowing teams to track changes made to documentation over time and revert to previous versions if needed.
    • Multi-language Support: Document360 supports multiple languages, enabling businesses to create documentation in various languages to cater to a global audience.
    • Customization Options: Users can customize the look and feel of their documentation portal to match their brand identity, including logos, colors, and themes.

3. Confluence

Rating: 4.5/5

Pricing: Pricing starting from $55/Month

Versatile collaboration and knowledge management tool by Atlassian, designed to streamline teamwork and information sharing within organizations. It offers a centralized platform for creating, organizing, and collaborating on documents, wikis, and other content types. 

Key features:

    • Collaborative Editing: Users can work together in real-time on documents, allowing for seamless collaboration and avoiding version control issues.
    • Rich Content Creation: Confluence provides a variety of formatting options, including text, tables, images, and multimedia, enabling users to create visually appealing content.
    • Document Organization: Users can organize content into spaces, pages, and hierarchies, making it easy to find and navigate information.

4. Tettra

Rating: 4.1/5

Pricing: Price starts from $8.33/user/month

Knowledge management software tailored for teams, facilitating seamless documentation and collaboration. Tettra enhances team productivity by centralizing knowledge resources and fostering collaboration, making it an essential tool for modern businesses aiming to streamline their internal knowledge management processes.

Key features:

    • Version Control: It keeps track of revisions and updates made to documents, providing a history of changes and allowing users to revert to previous versions if needed.
    • Analytics and Insights: Tettra provides analytics and insights into how knowledge resources are being used, helping teams identify gaps and improve documentation over time.

5.SharePoint

Rating: 4.3/5

Pricing: Basic plan starts at  $5/user/month

Robust collaboration platform developed by Microsoft, designed to facilitate document management, intranet creation, and team collaboration within organizations. It allows users to create, store, and share documents, spreadsheets, and presentations in a secure and centralized environment. 

Key features:

    1. Document Management: SharePoint provides robust document management capabilities, allowing users to create, store, share, and collaborate on documents within a secure environment.
    2. Collaboration: It facilitates team collaboration through features like document co-authoring, version control, team sites, discussion boards, and shared calendars.

6. Helpjuice

Rating: 4.7/5

Pricing: Starter at $120/month/4 users

HelpJuice is a user-friendly knowledge base software that empowers businesses to create and manage comprehensive online documentation. With its intuitive interface and powerful search functionality, HelpJuice enables teams to efficiently organize and share knowledge resources. 

Key features:

    • Intuitive Interface: HelpJuice provides an intuitive and user-friendly interface, making it easy for users to search for and access relevant information quickly.
    • Customizable Knowledge Base: Users can create and customize their knowledge base according to their organization’s branding and specific needs, including custom themes, logos, and domain names.

 

7.ProProfs

Rating: 4.5/5

Pricing: Essentials plan at $20/month

Provides solutions such as quizzes, surveys, training courses, and help desk software to streamline learning and support processes. ProProfs offers a comprehensive suite of tools to meet diverse organizational needs, whether for employee training, customer engagement, or knowledge sharing.

Key features:

    • Knowledge Base: Build a knowledge base for your organization or educational institution to store and share information.
    • Polls and Surveys: Conduct polls and surveys to gather feedback from students, employees, or customers.
    • Integration: Seamlessly integrate ProProfs with various learning management systems (LMS) and other platforms.

8. Zendesk

Rating: 4.4/5

Pricing: Plan Starts at $49/user/month

Zendesk is a leading customer service software platform designed to streamline support interactions across various channels. It offers features like ticketing systems, live chat, and self-service options to efficiently manage customer inquiries.

Key features:

    • Ticketing System: Zendesk offers a comprehensive ticketing system to manage customer support inquiries, issues, and requests.
    • Multichannel Support: It allows businesses to manage customer interactions from various channels including email, chat, phone, social media, and more, all within a single platform.

9.HelpCrunch

Rating: 4.8/5

Pricing: Basic plan at $12/user/month 

Versatile customer communication platform that combines live chat, email marketing automation, and help desk functionality. It enables businesses to engage with customers in real-time, provide personalized support, and automate repetitive tasks. 

Key features:

    • Knowledge Base: Build a self-service portal with FAQs and articles.
    • Pop-up Messages: Engage website visitors with targeted messages.
    • CRM Integration: Connect HelpCrunch with your existing CRM for seamless customer management.

10.Bit.ai

Rating: 5/5

Pricing: Plan starts at $8/user/month

It offers a range of features including rich media embedding, real-time collaboration, and document tracking, making it easy for teams to work together effectively. With its intuitive interface and robust security features, Bit.ai enhances productivity and ensures data confidentiality. 

Key features:

    • Real-time Collaboration: Multiple users can collaborate on documents simultaneously, enabling seamless teamwork.
    • Rich Multimedia Support: Users can easily embed rich media such as videos, images, files, and more directly into their documents.

11.SABIO

Rating: 4.8/5

Pricing: Plan Starts at $8.70user/month

Sabio enables businesses to track, analyze, and improve customer interactions effectively. Whether through self-service options or real-time assistance, Sabio empowers businesses to deliver timely and personalized support, fostering long-term customer relationships and loyalty.

Key features:

    • Curated Information: The data in SABIO is curated from scientific literature by experts, ensuring high quality and reliability.
    • Search and Query: Users can search and query the database to retrieve specific information about biochemical reactions, enzymes, substrates, and more.
    • Data Analysis Tools: SABIO offers various tools for data analysis, including statistical analysis and visualization tools, to help researchers interpret and analyze the data effectively.

12. Bloomfire

Rating: 4.4/5

Pricing: Pricing begins at $25/user.

It offers features such as content creation, social learning, and analytics to empower teams to capture, organize, and share knowledge effectively. With its user-friendly interface and customizable workflows, Bloomfire enhances productivity and fosters a culture of continuous learning. 

Key features:

    • Knowledge Sharing: Bloomfire facilitates easy sharing of knowledge within teams or organizations, allowing users to document, organize, and share information efficiently.
    • Searchable Content: Users can quickly find the information they need through Bloomfire’s powerful search functionality, which includes full-text search, filtering, and tagging capabilities.
    • Collaboration Tools: Bloomfire offers various collaboration features such as commenting, liking, and following, enabling teams to engage with content and contribute insights.

13. Notion

Rating:4.7/5

Pricing: Plan starts at  $8/user/month,

Notion is an all-in-one workspace tool that allows users to create, organize, and collaborate on various types of content. It combines elements of note-taking, project management, and database functionalities in a flexible and customizable interface. 

Key features:

    • All-in-One Platform: Notion serves as an all-in-one workspace, combining note-taking, project management, task lists, wikis, and databases.
    • Rich Content Support: Notion supports rich media embedding, including text, images, videos, files, code snippets, and more, enabling comprehensive documentation and collaboration.

14.Quip

Rating: 4.4/5

Pricing: Plan starts at $10/user/month

Collaborative productivity platform by Salesforce, offering a suite of tools for document creation, collaboration, and project management. It combines documents, spreadsheets, and chat in one unified workspace, enabling teams to work together seamlessly. 

Key features:

    • Chat Integration: Integrates chat functionality directly into documents, allowing team members to discuss projects without switching between different applications.
    • Mobile Accessibility: Provides mobile apps for iOS and Android devices, enabling users to stay connected and productive on the go.

Wrapping Up

In summary, effective knowledge management is crucial for enhancing productivity, fostering collaboration, and driving innovation within organizations. The knowledge management tools highlighted here offer diverse features and functionalities to suit different business needs. By exploring and leveraging these tools, businesses can streamline information sharing, improve decision-making processes, and ultimately, achieve their goals more efficiently.

However, if you’re in a dilemma, we recommend you go for Saufter. The helpdesk is specifically designed for knowledge management and thus offers several automation to streamline your store’s workflow.

Plus, you can try it for free for 15 days if you sign up now!