Last Updated: September 2024
Did you know that the global chatbot market is projected to reach a staggering $10.5 billion by 2026? With such rapid growth, it’s no wonder that businesses are actively seeking ManyChat alternatives to level up their customer engagement game in 2024.
In this blog, we’ll be your guide to explore the 9 best ManyChat alternatives & competitors that are shaking up the chatbot industry. Whether you’re looking for more robust features, seamless integration options, or enhanced user experiences, we’ve got the perfect chatbot solutions for you.
So, let’s dive into this exciting world of alternatives and discover the future of conversational marketing together! Let the chatbot exploration begin!
1) Birdeye
Rating: ⭐4.8/5
Pricing: Custom
Are you ready to revolutionize your customer interactions? Meet Birdeye, your all-in-one customer experience platform that’s here to take your chat game to the next level. As a ManyChat alternative, Birdeye brings a host of unique key features to the table, designed to elevate your chatbot and chat experiences.
Features
- Smart Chatbots: With Birdeye’s intelligent chatbots, you can engage with your customers 24/7, delivering instant responses and personalized interactions.
- Multi-Channel Messaging: Seamlessly connect with your audience across various channels, including websites, Google Business Messages, Facebook Messenger, and more.
- Review Generation: Turn your chat interactions into valuable feedback with Birdeye’s review generation capabilities.
- Live Chat Support: Empowers you to handle complex queries in real-time, providing a top-notch customer experience.
- Automated Surveys: Get insights into customer satisfaction and identify areas for improvement with automated surveys sent through chat.
2) Tidio
Rating: ⭐4.7/5
Pricing: Free; paid plans start from $25/month; 7-day trial
Introducing Tidio, the AI-powered customer service platform that’s here to revolutionize your chat experience. With an impressive track record of solving up to 70% of customer problems with AI, Tidio is a game-changer in the world of chatbots and live chat support.
Features
- AI-Powered Chatbots: Tidio’s intelligent chatbots are available 24/7 to handle your customers’ inquiries.
- Live Chat Support: Need a human touch? Tidio’s live chat support empowers you to provide real-time assistance.
- Multi-Channel Messaging: Effortlessly engage with your audience on multiple channels, including websites, Facebook Messenger, WhatsApp, and others.
- Automated Responses: Enables you to respond to common queries automatically, saving you time and effort.
- Visitor Tracking: Understand your customers better with visitor tracking, allowing you to tailor your responses.
Related: ManyChat Vs Tidio
3) Gorgias
Rating: ⭐4.6/5
Pricing: Plans begin from $50/month
Gorgias is the powerhouse customer service platform trusted by over 12,416 brands worldwide. With Gorgias, customer support reaches new heights of efficiency and excellence. Let’s explore its unique key features:
Features
- AI-Driven Chatbots: Gorgias’ intelligent chatbots ensure swift and personalized responses, resolving customer queries 24/7.
- Omni-Channel Integration: Connect with your customers across various channels like Facebook Messenger, WhatsApp, website, and more, delivering a unified customer experience.
- Automation and Workflow: Streamline your customer support operations with automated workflows that handle repetitive tasks, freeing up valuable time for your team.
- Order and Returns Management: Effortlessly manage order-related inquiries and returns, optimizing the post-purchase experience.
- Customer Insights: Empowers you with valuable customer data and insights, enabling proactive support and personalized interactions.
4) Intercom
Rating: ⭐4.5/5
Pricing: 14-day trial; plans start at $74/month
Have you met Fin, the game-changing AI bot from Intercom? With an impressive track record of resolving 50% of support questions instantly, Intercom stands as a compelling ManyChat alternative for businesses seeking top-notch customer engagement.
Features
- AI-Powered Chatbot: Intercom’s Fin is a breakthrough AI bot that swiftly addresses customer queries, providing instant and accurate responses, and streamlining your support process.
- Live Chat: Engage with your audience in real-time across multiple channels, including websites, mobile apps, and social media.
- Automated Workflows: Automate repetitive tasks and workflows, saving valuable time and allowing your team to focus on more strategic initiatives.
- Targeted Messaging: Reach the right customers at the right time with personalized, targeted messages.
- Customer Insights: Gain valuable insights into customer behavior, preferences, and interactions, enabling data-driven decision-making and enhancing customer experience.
5) LiveChat
Rating: ⭐4.5/5
Pricing: Plans begin from $20/agent/month with a 14-day trial
Looking to level up your customer service game and boost your sales? Meet LiveChat, the smart customer service platform that delivers personalized experiences and drives revenue like a pro. As a stellar ManyChat alternative, LiveChat is designed to turn your chats into a revenue-generating powerhouse.
Features
- Personalized Customer Experiences: Engage with your customers on a one-on-one basis, delivering personalized support and creating memorable interactions that keep them coming back for more.
- Smart Chat Upsells: Convert chats into sales opportunities with LiveChat’s smart upselling capabilities, resulting in 50% more leads, 5x higher conversion rates, and a whopping 16x higher average revenue per user.
- Multichannel Integration: Integrates with multiple channels like, websites, social media, mobile apps, and so on.
- Automation and AI: Automate repetitive tasks and streamline your workflow with AI-powered chatbots.
- Real-time Analytics: Gain valuable insights into customer behavior and chat performance with real-time analytics.
6) Chatfuel
Rating: ⭐4.5/5
Pricing: Free; Pro plan costs $15/month; Premium charges $199/month
Say hello to Chatfuel, a top-notch chatbot platform that’s reliable, secure, and backed by excellent support. Let’s dive into Chatfuel’s unique key features:
Features
- 24/7 Support: With Chatfuel, you’re never alone on your chatbot journey as its dedicated support team is available 24/7 to assist you.
- Unbeatable Reliability: Chatfuel boasts industry-leading reliability, ensuring an impressive uptime of 99.99%.
- GDPR Compliance: Your privacy matters, and Chatfuel takes it seriously. They are proud to be GDPR compliant, ensuring the highest level of data protection for you and your customers.
- Intuitive Chatbot Building: Whether you’re a chatbot pro or a newbie, Chatfuel’s user-friendly interface makes building chatbots a breeze. Create powerful and engaging chatbot experiences without any coding skills.
- Seamless Multichannel Integration: Chatfuel supports various platforms like Messenger, WhatsApp, and Instagram, allowing you to reach customers on their preferred channels.
Related: ManyChat Vs Chatfuel
7) Freshchat
Rating: ⭐4.4/5
Pricing: Free; paid plans begin at $15/agent/month; 21-day trial
Businesses using Freshchat have reported saving 30% in overall support costs, an 80% decrease in resolution time, a 3x improvement in agents’ efficiency, and a 40% increase in chat-driven revenue. Now, here are its key features:
Features
- Multichannel Support: Freshchat seamlessly integrates with multiple communication channels – website chat, social media, or messaging apps.
- Smart Automation: Save time with intelligent chatbots that handle routine queries and streamline your support process.
- Team Collaboration: Collaborate with your team in real-time using internal notes and tags for efficient issue resolution.
- In-depth Analytics: Gain valuable insights into customer interactions, agent performance, and customer satisfaction to optimize your support strategy.
- Proactive Campaigns: Boost engagement with personalized messages and targeted campaigns to drive sales and retention.
- Integrations: Seamlessly connect with your favorite tools like CRM systems, e-commerce platforms, and more.
8) Zendesk Support Suite
Rating: ⭐4.3/5
Pricing: Plans start at $19/month; 14-day trial
Looking for a ManyChat alternative that’s perfect for managing customer support? Meet Zendesk Support Suite—a comprehensive customer service platform that offers all the tools you need to provide exceptional support and build lasting relationships with your customers.
Features
- Unified Ticketing System: Manage customer queries and support requests from various channels in one centralized platform.
- AI-Powered Chatbots: Automate routine tasks and provide instant responses with AI-powered chatbots.
- Multi-Channel Support: Reach customers on their preferred channels, including email, chat, phone, and social media.
- Knowledge Base: Create and share a comprehensive knowledge base to empower customers to find solutions on their own.
- Reporting and Analytics: Gain valuable insights into your support performance with in-depth reporting and analytics.
- Self-Service Options: Offer customers self-service options like help centers and forums to promote customer empowerment.
9) Olark
Rating: ⭐4.3/5
Pricing: Begin from $29/seat/month; 2-week trial
Say hello to Olark—an industry-leading chat platform that has been powering real conversations for over a decade! With an impressive track record of 5 Stevie Awards for customer service and a global presence in over 170 countries, Olark has become the go-to choice for more than 40,000 customers worldwide.
Features
- Real-time Chat: Engage with your website visitors in live conversations and provide instant support.
- Customizable Chatbox: Tailor the chatbox to match your brand’s look and feel for a seamless user experience.
- Team Collaboration: Collaborate with your team to handle customer queries efficiently and effectively.
- Automated Messages: Set up automated messages to greet visitors and guide them through their journey.
- Detailed Reporting: Gain valuable insights into customer interactions with comprehensive reporting and analytics.
- Integrations: Seamlessly integrate Olark with your favorite tools to streamline your workflow.
Recommended: ManyChat Review of Pricing & Features
Finally!
So there you have it—the 9 best ManyChat alternatives and competitors to take your customer support to the next level in 2024! Each of these platforms offers unique features and capabilities to suit your specific needs.
But if you’re looking for an all-in-one solution that goes beyond just chatbots, let me introduce you to Saufter. With its powerful automated live chat software, Saufter will not only engage your customers with intelligent chatbots but also provide top-notch customer service and support across various channels.
