Last Updated: January 2025
Chat Bots have become an essential part of customer service over the past few years. They reduce the human workload and come in handy for putting repetitive tasks on autopilot.
In fact, 30% of customers consider chatbot interactions to be “effective” in resolving customer service issues.
If you’re looking for a Shopify chat bot for your store, there are many chatbot apps on the Shopify app store that will make your life easier.
But finding and selecting the best Shopify chatbot software can consume a lot of your time. That’s why we have done the research and listed the 5 best Shopify chat bot apps as follows:
Best Shopify Chat Bot Apps
1. Saufter
Rating: ⭐ 5/5
Pricing: Custom pricing; 15-day free trial
A Shopify chatbot software specially designed for ecommerce, Saufter can empower you to automate many customer service workflows, including live chat, SMS, email, returns, exchanges, order modifications, order scanning, and more.
Best of all, Saufter Chatbot is not limited to web chat, you can deploy it over multiple support channels, including WhatsApp, Facebook, and Instagram.
Key Features
- Knowledge base integration: Saufter chatbot enables 24×7 live chat integrated with the knowledge base.
- Automated returns: Empower customers to add return/exchange requests on their own.
- Order scanning: Automated order scanning helps you detect delivery delay issues and handle them proactively.
- Self-service portal: A dedicated self-service portal for customers where they can resolve their issues on their own.
- Smart insights: Get regular feedback and insights on customer service quality and satisfaction.
2. Tidio – Live Chat & Chatbots
Rating: ⭐ 4.8/5
Pricing: Free; paid plans start at $19 per month
Tidio is a popular live chat and chatbot software that can help you stream customer service for your Shopify store. Despite a large number of reviews, the app has maintained an excellent 4.8/5 rating on the app store.
Additionally, it has ready-to-use sales and support chatbots that boost sales and instantly respond to your customers’ most frequent queries.
Key Features
- Live chat: Engage in live chat with your visitors to quickly resolve issues and make proactive sales.
- Boost sales: Use pre-made chatbot techniques to increase sales and solve problems.
- In-chat features: Check order history, preview carts, and make product recommendations in-chat.
- Easy to set up: Within 30 seconds, integrate Tidio with your Shopify store.
- Ticketing: A straightforward ticketing system can be used to manage and address customer requests.
3. Chatra
Rating: ⭐ 4.8/5
Pricing: Free; paid plans start at $21/month
Chatra is also a great app developed by Roger Wilco LLC. Along with assisting your customers over live chat, Chatra can help them reach the checkout faster and get real-time support.
Additionally, Chatra Live Chat, Chatbot, Cart Saver, and Shared Inbox tools assist you in starting conversations that result in conversions.
Key Features
- Responsive app: Live chat with customers using a single app on a desktop or mobile device.
- Omnichannel: Respond to emails, Facebook, and Instagram messages.
- Automation: Use chatbots to automate repetitive tasks and save time.
- Track customer behavior: Check out who is visiting your website, their location, and what they have in their shopping cart.
4. JivoChat
Rating: ⭐ 4.5/5
Pricing: Free; $29/mo with a 14-day free trial
JivoChat is not so popular, but it is an all-in-one Shopify chatbot app to integrate multiple customer support channels and wow your customers with an awesome omnichannel experience.
You can use the Jivo chatbot on your store, WhatsApp, Telegram, Instagram, Facebook, Email, and more platforms.
Key Features
- Integration: Jivo integrates with all popular messaging services and benefits from chatbots.
- Calling: Make your phone number available for calls made from your website, even video calls.
- Automation: Send intelligent automated messages to your website visitors in order to convert them.
- CRM: Build your customer base by using internal CRM to follow up on offers and requests.
5. Crisp
Rating: ⭐ 4.5/5
Pricing: Free; paid plans start at $25/mo with a 14-day free trial
This underrated app lets you synchronize e-commerce customer data, centralize channels, gather teams, and more.
Furthermore, Crisp can assist you in navigating the omnichannel-driven revolution by unlocking better word of mouth through conversations. You can use chatbots, live chat, and dedicated FAQs to build the ideal helpdesk for your e-commerce business.
Key Features
- 12 channels: Centralize 12 channels, including emails, live chat, Instagram direct messages, Messenger, phone calls, and more.
- Shared inbox: From your Inbox, you can preview carts, check order history, and issue refunds.
- FAQs: A dedicated FAQ page builder for creating a help desk system.
- Chatbot builder: Use chatbot creator with pre-built scenarios for resolving issues and increasing sales.
- Fast setup: Crisp Live Chat can be added to your online store in less than 30 seconds.
Bottom Line
Having a chatbot for your Shopify business is an excellent way to automate customer service and empower your customers. And all of the Shopify chatbot tools listed above are fantastic because of their distinct features and functionalities.
Still, we can’t say which specific bot is best for your business; it all depends on your needs. However, we suggest you sign up for a free trial before subscribing to any paid software.
If you are still feeling overwhelmed, consider using Saufter to provide integrated customer support across multiple channels and wow your customers.
Begin your 15-day free trial today! No credit card is required.
