Last Updated: January 2025
“The year 2022 saw a significant increase in e-commerce sales, reaching $1.3 trillion, which consequently led to online returns exceeding $212 billion.” – showed in a recent E-commerce returns benchmark report.
And that is a 16.5% average rate of returns. It is high time that you turn this typically unwelcome outcome into a satisfying post-purchase experience for your customers. Thus, you can retain them and further witness an increase in sales.
Here, we are listing 5 Best Shopify return portal apps to help you with the same.
1. Saufter
Rating: ⭐ 5/5
Pricing: Personalized; 15-day free trial
Saufter understands your eCommerce operations thoroughly. Hence it is designed to automate and streamline your customer service across multiple channels seamlessly.
With it, you get powerful customer support automation, team collaboration tools, detailed analytics and reporting, and more.
This software also integrates with a range of third-party apps and services, such as Shopify, WooCommerce, Stripe, Zapier, etc., in a click.
Key Features
- Self-service return portal: Customers can initiate automated returns, exchanges, and refunds at any time.
- Automate return labels: Set up label generation rules based on the return reason, the product, and the customer’s location.
- Anti-refund strategies: Offers incentives to customers in appreciation of exchanges instead of refunds.
- Track key return metrics: Monitors all the major return metrics – return rate, refund rate, return cost, return reasons, etc.
- Omnichannel integration: Covers multiple support channels including email, live chat, phone, SMS, social media, and more.
- View entire customer history: Simply scroll to find the customer’s previous support history across channels in one window.
2. ReturnZap - Returns Management
Rating: ⭐ 5/5
Pricing: Paid plans start at $8.95/month with a 14-day free trial
Looking for an all-inclusive returns management solution that does not charge fees per return?
Then, ReturnZap is the answer for you. With its comprehensive set of features and easy-to-use interface, you can save time and reduce costs while providing a better experience for your customers.
Key Features
- Return labels: Choose to offer free returns or let customers buy return labels directly through the portal.
- Self-service portal: Embedded order lookup portal that allows customers to initiate self-service returns and RMAs.
- Shipping carriers: Collaborates with UPS, USPS, FedEx, Royal Mail, Canada Post, Australia Post, and many others.
- Automated notifications: Automate customer communication by setting up return rules that align with your return policy.
- Dropship returns: Manage returns to multiple vendor addresses for drop ship returns effortlessly.
3. EcoReturns: AI Returns App
Rating: ⭐ 5/5
Pricing: Free; paid plans start at $19/month
“A recent study shows 37% of shoppers buy from a brand that follows ethical and sustainable practices.”
So, you too can increase profits while contributing to a healthier planet by using this AI machine learning-powered EcoReturns app. With it, you can automate and reduce returns for your Shopify store/s.
The following eco-friendly returns management tools help you reduce waste and promote sustainability in your business practices.
Key Features
- Automate entire returns processes: Including pickups, shipping labels, refunds, store credits, and exchanges.
- Labels/Shipping solutions: Use inbuilt discounted labels and shipping rates or connect your own shipping provider.
- AI insights: Analyzes return-to-origin shipment patterns and suggests potential product improvements.
- APIs & Integrations: Connects with third-party systems like shipping carriers, 3PL, ERP, OMS, Dropship, CRM systems, etc.
- User support: Receive onboarding and ongoing support at any time and any day.
Also, read: How To Handle Returns on Shopify Effectively?
4. FlexReturn Return Center
Rating: ⭐ 4.8/5
Pricing: Free; paid plans start at $6.99/month
FlexReturn is a Shopify app that provides a comprehensive returns management solution for online merchants. It offers several unique features to streamline the returns process and improve your customer experience.
Key Features
- Customizable returns portal: Fits your brand theme and is available in 12 different languages.
- Smart rules feature: Define rules to analyze the return requests, present optimal return solutions, and reject non-eligible returns.
- Automation: Automated shipping label generation, restocking, and returns approvals.
- Exchange options: Customers can upload photos of a defective product and initiate an exchange within the returns portal.
5. Sorted Returns Center
Rating: ⭐ 4.6/5
Pricing: Paid plans start at $20/month with a 14-day free trial
Provide a hassle-free returns experience to your customers by using this Shopify return portal app. The Sorted Returns Center app gives you the following automation to offer an easy, clear, and recognizable return experience.
Key Features
- Shipping labels: Auto-generate shipping labels or upload your own for returns through Collect+ and USPS.
- Automated refunds & new orders: Set rules for one-click refund approvals and new order creation for exchanges.
- Branded returns portal: Customize the returns portal to match your brand domain.
- Customizable notifications: Automated alerts to inform your customers about the status of their return.
- Returns management dashboard: Get real-time data on the number of returns, reasons for returns, and the status of returns.
Make A Wise Choice
Shopify provides a variety of advanced return portal apps designed to streamline store return processes efficiently.
To help you save time and effort, we’ve selected five standout apps that offer features like automated returns, customizable notifications, and AI-driven growth tools.
Among these, we recommend Saufter. With unique features like smart rules, anti-refund strategies, and omnichannel integration, it makes managing returns and exchanges seamless.
Additionally, Saufter offers several AI-powered tools that can elevate your customer engagement to new heights.
