Last Updated: April 2025
Are you curious about Birdeye reviews and eager to explore what users think about its pricing and features? In today’s digital landscape, online reviews wield tremendous influence over consumer decisions.
With a staggering 93% of consumers admitting that online reviews impact their buying choices, understanding Birdeye’s capabilities is crucial.
Join us as we delve into the world of Birdeye, where reviews become a powerful tool for your business success.
Birdeye Pros & Cons
| Pros | Cons |
| 1. User-Friendly: You’ll find Birdeye easy to navigate and use. | 1. Pricing: Some may consider it relatively expensive. |
| 2. Review Management: Effortlessly manage and respond to reviews from one platform. | 2. Learning Curve: It may take some time to fully utilize all features. |
| 3. Multi-Channel Integration: Seamlessly integrate reviews from various platforms. | 3. Limited Customization: Customization options may be limited for advanced users. |
| 4. Reputation Monitoring: Stay informed with real-time alerts for new reviews. | 4. Customer Support: Support response times can vary. |
| 5. Analytics: Access in-depth analytics for data-driven decisions. | 5. Small Business Fit: May be better suited for larger enterprises. |
This table provides a quick overview of Birdeye’s strengths and weaknesses to help you make an informed decision.
Discover Birdeye’s pricing and features, in the next section, to determine if it aligns with your business needs.
Birdeye Reviews on Pricing (Rating – ⭐4.6/5, 44 Reviews)
Birdeye offers three distinct plans: Starter, Growth, and Dominate, each tailored to meet your unique needs. The flexibility of custom pricing ensures you can align the platform’s cost with your budget and requirements, making it a versatile choice for businesses of all sizes.
Whether you’re just starting or looking to dominate your market, Birdeye’s pricing options cater to your specific goals. Don’t forget to take advantage of the free Birdeye demo to assess your options.
Also, check out the real-time experiences of the users in their words below before you jump to onboard Birdeye into your business strategy.
Positive User Review
“The price is great for all locations.” – John Regan W, small business.
Negative User Reviews
“The price of birdeye is definitely more expensive than many of similar software out there.” – Moses T, small business.
“The price is maybe the only negative” – April D, small business.
Birdeye Reviews on Features
1. Listing (Rating – ⭐4.7/5, 39 Reviews)
Birdeye’s ‘Listing’ feature empowers you to effortlessly manage your business information across multiple online platforms, ensuring accuracy and consistency, which boosts your online visibility and reputation.
With Birdeye, you can swiftly establish individual business profiles for each location, encompassing vital NAP data (Name, Address, Phone number), business category, descriptions, photos, and operating hours, streamlining your online presence management.
User review
“Solving our Listing management. Providing 50 listings for our clients, and providing additional data and reports that we can’t get from Google.” – Peggy P, small business.
2. Online Reviews Generation & Management (Rating – ⭐4.7/5, 10 Reviews)
The online reviews generation and management feature of Birdeye boosts your online presence by generating reviews on platforms like Google, Facebook, and ZocDoc, helping potential customers assess your business.
It brings all your reviews into one convenient dashboard, enabling your team to respond promptly. Plus, you can easily share these reviews on your website and social media for maximum impact.
User reviews
“The review generation tool makes customer feedback collection a relatively simple task. The dashboard does an exceptional job in managing and tracking customer interactions from a single place.” – user, mid-market.
“The review generation tool has made collecting customer insights easier. In addition, the dashboard provides a single point of access to all customer communications, greatly simplifying tracking and management.” – user, mid-market.
3. Campaigns (Rating – ⭐4.9/5, 36 Reviews)
With this Birdeye feature, you can effortlessly create and launch targeted marketing campaigns that engage your audience, drive customer loyalty, and boost your business’s success.
User reviews
“I was able to start my own campaign through the emails to send to over 25k customers.” – user, mid-market.
“There are lots and lots of details to cover before creating a successful customer reviews campaign.” – Joe S, mid-market.
4. Unified Inbox (Rating – ⭐5/5, 36 Reviews)
Unified Inbox streamlines your communication by centralizing messages from all channels in one place, making it easier than ever to respond promptly to customers and maintain excellent customer relationships.
Plus, it simplifies your communication by offering advanced features like sending attachments and images, using message templates for common topics, automating review responses, assigning conversations to specific teammates, and providing an inbox to manage unread messages and mark conversations as complete. It’s a comprehensive solution for efficient customer interaction.
User review
“Birdeye also brings all messages and questions on all social media accounts to one inbox; this saves a lot of time for our social media director, and she can focus on other projects.” – Todd W, small business.
5. Ticketing (Rating – ⭐4.8/5, 16 Reviews)
Using Birdeye’s “Ticketing” feature, you can manage customer inquiries and issues effortlessly by creating organized tickets. This streamlines your customer support process, ensuring no concern goes unresolved.
User reviews
“We have decreased our negative reviews through their ticketing system.” – Brad H, mid-market.
“The platform is very easy to use, and the customer service, in terms of phone calls and ticketing systems, is effective, and we’ve resolved most issues in a reasonable time.” – Jakub N, small business.
6. Birdeye Insights (Rating – ⭐4.9/5, 27 Reviews)
“Birdeye Insights” empowers you with valuable data and analytics to make informed decisions about your business. The dashboard offers detailed insights into team attentiveness, product or service value, and the most frequently mentioned customer topics.
Dive deep into customer feedback, market trends, and performance metrics, ensuring you stay ahead in the game and continuously enhance your customer experience.
User reviews
“It is crucial that we receive customer reviews to gain insight into what they find valuable in their experience with us.” – CC I, small business.
“Has provided excellent insight for business practices.” – Erick P, mid-market.
7. Competitor Analysis (Rating – ⭐4.9/5, 12 Reviews)
Birdeye’s “Competitor Analysis” tool equips you with a powerful advantage by tracking and comparing your online reputation against competitors. Stay ahead of the competition by monitoring their performance, identifying opportunities, and making data-driven decisions to outshine them in your market.
User reviews
“Birdeye’s competitor analysis feature has been instrumental in understanding how my business stacks up against the competition.” – Daniel D, mid-market.
“Competitor monitoring is an amazing feature, and I love being able to create unique insights.” – Devon M, mid-market.
8. Reporting (Rating – ⭐4.9/5, 48 Reviews)
The “Reporting” functionality in Birdeye delivers a variety of valuable reports, such as review reports, sentiment reports, NPS reports, traffic reports, usage reports, ROI reports, and service reports. Thus, you are equipped with comprehensive insights to make informed decisions about your business.
User reviews
“We are enjoying the new IA response help option and the new report just introduced.” – Mary R, mid-market.
“I consistently rely upon (and appreciate) how BirdEye aggregates reviews from all consumer ratings providers into one clean, yet very detailed report.” – Joe S, mid-market.
9. Mobile App (Rating – ⭐5/5, 25 Reviews)
Using Birdeye’s mobile app, designed for both iOS and Android devices, you can easily stay connected to your customers and manage your business reputation. Enjoy the convenience of accessing most of the same features found in the web application directly from your smartphone, ensuring that you can handle reviews, respond to customer feedback, and maintain your online presence while on the move.
User reviews
“The website and app are both very easy to use.” – Kameron D, small business.
“I think my biggest ones would be the lack of ability to assign tickets to users in the mobile app.” – Ashley R, mid-market.
Also, read 8 Best Online Reviews Management Software 2025
Now, let’s dive into Saufter, where you’ll discover how to achieve a single view for all your support tickets, streamlining your customer support process.
Saufter – Get A Single View For All Support Tickets
Prepare for a game-changing shift in your customer support approach with Saufter. It’s not just another tool; it’s a transformative force that streamlines interactions, boosts collaboration, and offers real-time insights.
What’s more, Saufter doesn’t stop at support tickets; it even extends its expertise to assist you with review management. Say goodbye to fragmented support operations and hello to a unified, efficient solution.
Key Features
- Unified Dashboard: Access all tickets from various communication channels.
- Unite All Channels: Simplify customer interactions across email, phone, live chat, SMS, social media, and self-service from one platform.
- Review Automation: Collects Google reviews, Trustpilot reviews, and product reviews with ease.
- Automated Workflows: Streamline & automate e-commerce processes (e.g., returns) and repetitive tasks like password resets and order changes.
- Automated Tracking and Proactive Support: Detect order delays and issues automatically. Enable proactive solutions to enhance service quality.
- Real-time Reports: Monitor volume, response time, and customer feedback through a live dashboard.
Birdeye Reviews: The Final Word
In conclusion, Birdeye emerges as a robust ally for managing your online reputation, reviews, and customer interactions. With a staggering 94% of consumers stating that online reviews convinced them to avoid a business, Birdeye’s features and pricing options provide valuable solutions for your brand’s success.
But before you go, consider taking your customer support and reputation management to the next level with Saufter. With its innovative features and a generous 15-day free trial, you can experience firsthand how it can revolutionize your customer support operations.
Seize the opportunity to streamline interactions, boost collaboration, and gain real-time insights while enhancing your online presence – all with Saufter. Your journey towards superior customer aid begins now!
