Last Updated: September 2024
Hey there!
Looking for a reliable way to engage with your website visitors? Look no further than Chatra!
In this article, we’ll dive into Chatra’s reviews, pricing, and features to help you make an informed decision.
Before we dive in, check this stat, “Live chat support has been found to boost customer satisfaction by an impressive 73%.”
Having said that, let us now explore how Chatra can revolutionize your online customer support experience!
Table of contents:
Chatra Pros And Cons
Pros | Cons |
Platform-agnostic compatibility | Needs to broaden supported channels |
Standard chat program amenities | Mobile-style speech-balloon text layout may not be ideal for all platforms |
Multilingual support | Could be pricey for businesses with many agents |
Programmable auto-messaging and offline messaging | |
Reasonable pricing (including a free plan) | |
Great support |
Also, read 7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service
Chatra Reviews On Pricing And Features
In this section, we will dive deeper into Chatra’s pricing and features information along with some user reviews. Read through the end, so that you can make an informed decision about onboarding Chatra into your support system.
Chatra Pricing (Rating ⭐ 4.2/5, 4 Reviews)
Chatra offers three flexible pricing options to cater to different business needs. Here’s a brief description of their updated pricing tiers:
Free Plan: Chatra provides a free forever plan, allowing you to get started with one agent and basic features at no cost. Small businesses or entrepreneurs in their early stages can greatly benefit from this option.
Essential Plan: For more advanced functionality, Chatra offers a basic plan starting at $17/agent per month when billed annually. This plan unlocks additional features such as unlimited chat history, team chats, and basic customization options.
Pro Plan: If you require more comprehensive features, the Pro Plan is available at a higher price point of $23/agent per month when billed annually. With this plan, you gain access to powerful capabilities like advanced customization, visitor insights, and API access.
There is a 10-day free trial available on Essential and Pro plans without requiring any credit card information.
Chatra’s pricing is designed to be reasonable and scalable, allowing businesses to choose the plan that best suits their requirements and budget. Remember to visit Chatra’s official website to get the most up-to-date and detailed pricing information for a more accurate understanding of its offerings.
User Reviews
“Performance is super good but, I feel like the pricing or the subscription fee is much higher compared to the market price.” – Vice Principal, education industry, mid-market.
“Pricing plans are a bit high if you are small business.” – Abhishek G, mid-market.
Chatra’s Key Features (Rating ⭐ 4.2/5, 31 Reviews)
Let’s explore some of the key features of Chatra here:
1. Real-time Chat (Rating ⭐ 4.2/5, 4 Reviews)
Chatra enables you to engage with your website visitors in real time through live chat. You can respond to inquiries, provide assistance, and address customer concerns promptly, fostering better communication and customer satisfaction.
User Reviews
“Chatra makes it possible for me to chat with clients while they are shopping. I can see what is in their cart and make recommendations, i can answer questions and give order status updates.” – a verified user, food & beverages industry, small business.
“Chatra makes the live chat on your website easy. Chatra bot is helpful in order to see how customer engagement typically looks. It can integrate with Slack which is also very helpful.” – a verified user, online media, small business.
2. Multilingual Support (Rating ⭐ 5/5, 41 Reviews)
With Chatra, language barriers are no longer an issue. The platform offers multilingual support, allowing you to interact with customers worldwide in their preferred language, breaking down communication barriers and enhancing the user experience.
3. Programmable Auto-Messaging (Rating ⭐ 4.2/5, 1 Review)
Chatra’s programmable auto-messaging feature empowers you to automate personalized messages based on specific triggers or actions. You can set up targeted messages to greet visitors, offer assistance, or even promote special deals, enhancing engagement and conversions.
User Review
“eliminates the process of answering repetitive questions. Your application works perfectly to keep up with conversations while I’m not at the desk.” – a consulting firm, enterprise business.
4. Offline Messaging (Rating ⭐ 4.2/5, 1 Review)
Even when you’re not online, Chatra ensures that you get all the customer’s messages. The offline messaging feature allows visitors to leave a message, which you can respond to later. This ensures a seamless customer experience and helps you stay connected even outside business hours.
User Review
“Offline messages can be sent to customers. Customer inquiries can be answered immediately upon receipt.” – a verified user in financial services, small business.
5. Cross-Platform Compatibility (Rating ⭐ 4.2/5, 1 Review)
Chatra is platform-agnostic and works seamlessly on various devices and operating systems. Whether your customers are using desktops, laptops, or mobile devices, they can easily access and interact with your live chat, enhancing accessibility and convenience.
User Review
“Quick auto-reply, easy notification to the admin, and can be managed from a handy device from anywhere.” – Ramesh Kumar M, small business.
6. Analytics & Reports (Rating ⭐ 4.2/5, 2 Reviews)
With Chatra’s Analytics & Reports, you can gain valuable data-driven insights into your live chat activities. It allows you to track and measure key metrics, such as response times, chat duration, and customer satisfaction ratings.
These analytics help you understand your team’s performance, identify areas for improvement, and make data-backed decisions to enhance customer support. By leveraging these insights, you can optimize your chat support strategy, deliver better customer experiences, and ultimately drive business growth.
User Review
“If you are looking for cheap, nice looking chat – chatra is a good option, but if you need a serious chat with chatbots, mailbox, and good analytics- chatra is not that good.” – Technical Sales Engineer, small business.
7. Integrations (Rating ⭐ 4.2/5, 2 Reviews)
Help Desk Integrations: Chatra integrates with popular help desk platforms such as Help Scout, Zendesk, and Freshdesk. This integration enables seamless ticket creation and management for a more streamlined customer support process.
CRM Integrations: The platform offers integrations with customer relationship management (CRM) platforms like Salesforce, allowing you to synchronize chat data with your CRM system for better customer insights and management.
E-commerce Integrations: It can integrate with e-commerce platforms like Shopify, WooCommerce, and Magento. This integration enables you to track and engage with customers during their shopping journey, offering personalized support and boosting conversions.
Email Marketing Integrations: Chatra supports email marketing integrations with platforms like Mailchimp and Campaign Monitor. Thus, you can capture visitor email addresses during chat conversations and seamlessly add them to your email marketing campaigns.
User Reviews
“Being in an institute, we always want to integrate with teams and other applications based on the requirement, Chatra made that integration easy” – Vice-principal, education industry, mid-market.
“If you’re looking for a livechat that’s easy to set up and use and you don’t have any special integration needs, this is a great choice.” – Project Manager, small business.
These are just a few of the standout features that Chatra offers. Remember to visit Chatra’s official website to explore the full range of features and discover how they can revolutionize your customer support and engagement efforts.
Also, read 15 Best Live Chat Apps for Shopify in 2024!
In The End,
Chatra proves to be a powerful live chat solution that brings convenience and efficiency to your customer support efforts. With its platform-agnostic compatibility, multilingual support, and programmable auto-messaging, Chatra empowers businesses to deliver exceptional customer experiences.
“Businesses that implement live chat witness an impressive 48% increase in revenue per chat hour.”
So, why wait? Take advantage of Chatra reviews, features, and pricing options to revolutionize your online customer support and drive business growth. Give your customers the support they deserve and watch your success soar!
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Sign up for their free trial today to explore the platform and see how it can revolutionize your customer support experience!
