Last Updated: April 2025
Explore the latest open-source alternatives to Crisp in 2025, offering free and robust chat solutions for seamless communication.
As the demand for efficient and engaging chat tools continues to rise, it’s essential to explore innovative options. In this conversation, we’ll unveil five cutting-edge alternatives that won’t cost you a dime.
But before we jump in, did you know that by 2025, 95% of customer interactions will be handled without human intervention?
So, let’s discover these exciting alternatives together!
The Five Open-Source Alternatives to Crisp are:
1) Saufter.io
Rating: ⭐5/5
Free trial; Paid plans start at $8/month
Saufter is a customer engagement and email marketing platform that intelligently analyzes user behavior on your website or portal, tracking their journey stages to provide data-driven campaign recommendations.
Additionally, Saufter monitors your competitors, identifying trending content from their latest blogs to inspire your own campaigns.
Here are the standout features of the Saufter.io:
Key Features
- Smart user segmentation based on behavior
- AI-powered email campaign suggestions to boost conversions and reduce churn
- Automated SEO campaign recommendations
- Predictive analytics for conversion optimization and churn prevention
2) Tawk.to
Rating: ⭐4.5/5
Free; if you require live chat agents, then, you need to pay $1/hr. Also offers a 7-day free trial
What comes next in the free alternative to the Crisp Chat list? Tawk.to! It’s a feature-rich live chat platform that won’t cost you a penny while helping you deliver excellent customer service. Here are its unique features:
Key Features
- Unlimited Agents: Add as many agents as you need without any additional charges.
- Customizable Chat Widget: Tailor the chat widget to match your website’s branding for a cohesive experience.
- Visitor Monitoring: Keep track of visitors in real time, view their browsing behavior, and engage proactively.
- Offline Messaging: Capture messages even when you’re offline and respond to them later.
- Agent Collaboration: Collaborate with your team members to provide prompt and effective customer support.
3) Intercom
Rating: ⭐4.5/5
Free trial; pricing plans start from $39 per seat/month
When discussing companies in the messaging space, it’s impossible not to mention Intercom. They have solidified their position as one of the top players by offering a comprehensive set of features tailored for established businesses.
Just like Crisp Chat, Intercom boasts similar functionalities, including live chat, bots, and automated campaigns. Here are some unique features of Intercom that set it apart:
Key Features
- Conversational Support: Engage customers in meaningful conversations with real-time support and personalized interactions.
- Powerful Automation: Automate your messaging workflows with targeted campaigns, saving time and enhancing customer engagement.
- Multi-Channel Messaging: Reach customers through various channels like chat, email, and social media for seamless communication.
- Customer Segmentation: Segment your audience based on behavior, demographics, or other criteria, delivering tailored experiences.
- App Integration: Integrate Intercom with other tools and platforms to streamline workflows and enhance productivity.
4) Freshchat
Rating: ⭐4.4/5
Free; paid plans start at $18.01/month billed annually with a free trial of 14 days.
Now, let’s explore another remarkable chat alternative: Freshchat! This innovative platform takes customer communication to new heights. With its user-friendly interface and powerful features, Freshchat is a game-changer in the world of live chat support.
Freshchat empowers businesses to provide exceptional customer support with its impressive set of features. And, they are:
Key Features
- Multi-channel Messaging: Reach customers through chat, email, social media, and more.
- Chatbots and Automation: Automate responses and engage customers 24/7 with chatbots.
- Smart Routing: Direct conversations to the right team member for efficient resolution.
- Canned Responses: Save time by using pre-defined responses for common queries.
- Customizable Chat Widget: Tailor the chat widget to match your brand’s look and feel.
5) Olark
Rating: ⭐4.5/5
Pay $29/month per seat after a free trial
Let’s delve into the world of Olark, a chat platform that brings a personal touch to customer interactions. With its intuitive design and advanced functionalities, Olark stands out as a customer service superhero.
It seamlessly integrates with your website, enabling real-time conversations that foster meaningful connections and drive customer satisfaction. Say hello to Olark and unlock a whole new level of engagement and efficient customer support.
Key Features
- Customizable Chatbox: Tailor the chatbox to match your brand’s identity for a seamless user experience.
- Real-time Visitor Monitoring: Track visitors on your website and engage them proactively.
- Automated Messaging: Set up automated messages to greet and assist visitors based on specific triggers.
- Offline Messaging: Capture messages even when you’re away and respond to them later.
- Integrations Galore: Integrate Olark with popular tools like CRM systems for streamlined workflows.
Also, read 11 Best Customer Service Chatbots in 2025
To Sum Up
In 2025, businesses looking for free alternatives to Crisp Chat have several robust options that cater to various customer engagement needs. Whether you prioritize AI-powered automation, seamless integrations, or user-friendly interfaces, these alternatives provide effective ways to enhance customer communication without breaking the bank.
Among these, Saufter stands out as a powerful solution, offering not just live chat but also AI-driven customer engagement, email marketing automation, and competitor analysis. If you’re looking for a tool that goes beyond basic chat functionality to help you boost conversions and reduce churn, Saufter is definitely worth exploring.
