Last Updated: September 2024
A free knowledge base software is a digital tool that allows users to create, organize, and share information and documentation within an organization without incurring any cost for the software itself.
Fortunately, there’s a wealth of free knowledge base software available that can help streamline information sharing, enhance collaboration, and improve overall productivity.
9 Free Knowledge base Software
1. ZENDESK
Rating: 4.4/5⭐
Pricing: Free trial is available and the basic plan begins at $19/per month
Zendesk, a leading knowledge base software, equips businesses with a powerful tool to streamline information management and enhance customer support. It’s a trusted solution, boasting over 600,000 customer accounts, demonstrating its efficacy in revolutionizing customer service and support.
Features
- Article Creation and Management: Easily create, edit, and organize knowledge base articles and documentation.
- Intuitive Search Functionality: Empower users to find relevant information through a user-friendly search interface quickly.
- Customization Options: Customize the knowledge base to match your brand’s style and structure.
- Analytics and Reporting: Gain insights into article performance and user engagement through built-in analytics and reporting tools.
- Multi-Channel Access: Provide access to the knowledge base through various channels, including web, mobile, and more.
2. CONFLUENCE
Rating: 4.5/5⭐
Pricing: starts free and a basic plan from $5.75/per month
Confluence, developed by Atlassian, stands as a prominent knowledge base platform renowned for its collaborative capabilities. It empowers teams to create, share, and manage knowledge resources effectively. With over 46,000 customers globally, Confluence is a trusted choice for organizations seeking a versatile solution to centralize information and foster teamwork.
Features
- Collaborative Documentation: Enable teams to create, edit, and collaborate on documents and knowledge articles in real-time.
- Rich Media Support: Incorporate images, videos, and other multimedia elements to enhance the clarity and effectiveness of articles.
- Integration Capabilities: Seamlessly integrate with other Atlassian products like Jira and Trello, for comprehensive project and knowledge management
- Powerful Search Functionality: Offer advanced search options and filters, ensuring users can quickly find the information they need.
- Access Control and Permissions: Control who can view, edit, and contribute to knowledge base articles with robust access control settings.
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3. Bitrix24
Rating: 4.1/5⭐
Pricing: Free plan is available and a basic plan starting from $49/per month
Bitrix24 functions as a flexible platform for knowledge sharing, catering to the requirements of your business in terms of collaboration and documentation. With over 400,000 organizations using Bitrix24 worldwide, it’s a trusted solution for knowledge management and team collaboration.
Features
- Centralized Document Storage: Create a central repository for documents, articles, and information, making it easily accessible to team members.
- Task and Project Management: Seamlessly integrate project management tools to link knowledge resources with ongoing projects and tasks.
- Communication and Collaboration Tools: Enhance teamwork with built-in communication features like chat, video conferencing, and collaboration tools.
- Customizable Workspaces: Tailor your knowledge base and collaboration environment to match your team’s unique needs and workflows.
- Integration with CRM: Connect your knowledge base with customer relationship management (CRM) tools for improved customer support and information sharing.
4. GURU
Rating: 3.1/5⭐
Pricing: Free and basic plan starts from$5/per month
A cutting-edge knowledge base platform is designed to empower businesses with real-time access to critical information. With an impressive client base, including companies like Shopify, Square, and Spotify, Guru has become a trusted solution for knowledge management.
Features
- Real-Time Knowledge Access: Access and update knowledge resources directly from the applications and platforms used daily, such as browsers and email.
- AI-Driven Knowledge Suggestions: Leverage AI-powered features to receive real-time suggestions and recommendations for relevant knowledge
- Auto-Validation of Knowledge: Ensure the accuracy and relevance of knowledge articles through automated validation processes.
- Collaborative Knowledge Creation: Facilitate collaborative efforts among team members to create and maintain knowledge resources.
- Analytics and Insights: Gain insights into knowledge usage and performance with built-in analytics and reporting tools.
5. ZOHO DESK
Rating: 4.4/5⭐
Pricing: Free plan is available and a basic plan starts from $ 7/ per month
A dynamic knowledge base software, it enhances customer support and knowledge management. With over 100,000 businesses relying on Zoho Desk for their customer service needs, it has earned its place as a reputable solution for efficient knowledge sharing.
Features
- Knowledge Base Creation: Easily create and maintain a knowledge base with articles, FAQs, and documentation.
- Self-Service Portals: Allow customers and team members to find answers to their questions and issues through self-service portals.
- Customization Options: Tailor the knowledge base to match your brand’s style and structure.
- Multichannel Support: Offer knowledge base access through various channels, including web, mobile, email, and social media.
- Mobile Accessibility: Access Zoho Desk on mobile devices to provide support on the go.
6.MyBase
Rating: 5/5⭐
Pricing: free plan and $79 one-time payable plan available
Engineered to streamline information management and retrieval for individuals and organizations, Mybase offers a robust knowledge-based software solution. Established as a trusted solution for knowledge organization and access, this platform has gained recognition.
Features
- Hierarchical Organization: Organize knowledge in a structured and intuitive manner using a hierarchical structure.
- Advanced Search: Utilize powerful search capabilities to quickly locate and retrieve essential information.
- Data Encryption: Ensure the security and privacy of your knowledge base with data encryption features.
- Rich Text Editing: Create and format knowledge articles with rich text editing tools for clarity and readability.
- Cross-Platform Compatibility: Access and use MyBase across different platforms and devices for maximum flexibility.
7. PIGGYDB
Rating:⭐
Pricing: Free
Unique and versatile knowledge base system that focuses on the organization of fragmented knowledge. While specific user statistics may not be readily available, Piggydb has gained recognition in the knowledge base management community for its innovative approach.
Features
- Fragment-Based Knowledge: Organize knowledge by creating and connecting fragments of information
- Tagging and Categorization: Apply tags and categories to individual fragments for easy organization and retrieval.
- Linking Fragments: Create meaningful connections between related fragments, fostering a network of interconnected knowledge.
- Search and Retrieval: Utilize search functionality to quickly locate and access specific fragments of information
- Customizable Structure: Customize the structure and organization of your knowledge base to suit your unique needs and preferences.
8.phpMyFAQ
Rating: 4.5/5⭐
Pricing: free
phpMyFAQ stands as a robust, open-source FAQ system powered by PHP, designed to facilitate efficient knowledge sharing and management. This versatile platform offers multilingual support and operates as a completely database-driven system
Features
- Open Source:phpMyFAQ is an open-source knowledge base software, that provides flexibility for customization and development.
- Multilingual Support: Offer your knowledge base in multiple languages to cater to a diverse audience.
- Database-Driven: phpMyFAQ is a database-driven system that ensures efficient data storage and retrieval.
- PHP Compatibility: It works with PHP 5.3.3 or higher, providing compatibility and reliability.
- Content Management: Easily create, edit, and organize knowledge articles and documentation.
9. SCRIBE
Rating: 4.8/5⭐
Pricing: Free plan is available and A basic plan starts from $12/per month
Designed to streamline information management and boost collaboration within organizations, Scribe stands as a cutting-edge knowledge base software. While precise user statistics may not be readily available, Scribe has earned recognition for its innovative approach to knowledge sharing.
Features
- Intuitive Interface: Scribe offers an intuitive and user-friendly interface, making it accessible for users of all skill levels.
- Knowledge Resource Creation: Easily create, edit, and organize knowledge resources, articles, and documentation.
- Organizational Tools: Scribe provides tools to categorize and organize knowledge resources efficiently.
- Collaborations: Teams can collaborate on knowledge creation and updates, promoting efficient knowledge sharing.
- Access Control: Implement access controls and permissions to manage who can view and edit knowledge resources.
Now that we’ve explored a range of free knowledge base software solutions, let’s dive into the unique features and capabilities offered by Saufter
Saufter knowledge base
A convenient platform that offers efficient and effective customer support through its knowledge base. With its user-friendly interface and strong search features,It allows businesses to store, organize, and share information among their teams. This comprehensive solution significantly decreases customer inquiries, resulting in increased productivity
Key Features
- Ticket Management: Efficiently handle customer inquiries and issues by organizing them into tickets for easy tracking and resolution.
- Knowledge Base: Create and maintain a comprehensive database of articles and FAQs to assist customers with self-service support.
- Security: Ensure the confidentiality and integrity of customer data
- Automation: Automate repetitive tasks and responses to streamline support workflows and save time.
- Reporting and Analytics: Obtain valuable insights on support team performance and customer contentment
CONCLUSION
In the ever-evolving landscape of modern business and information management, free knowledge base software has emerged as a valuable asset for organizations of all sizes in 2024.
As you conclude your exploration of the nine top options available, it becomes evident that these tools are not just addressing the need for accessible and organized information within companies; they are transforming the way you work and collaborate.
In today’s age, Saufter serves as a dependable solution, where the availability of information is crucial for boosting efficiency and meeting customer needs. It aids businesses in effortlessly generating, structuring, and sharing knowledge.
