Last Updated: January 2025
Are you an e-commerce entrepreneur using Shopify to run your online store? On Shopify, how to track orders efficiently is crucial for customer satisfaction and smooth operations. In this article, we’ll guide you through the easy steps to track orders on Shopify.
Plus, learn about three recommended Shopify apps that can help streamline the process and boost your productivity. Stay tuned to discover how you can simplify order management and stay on top of your business’s growth.
“A significant 80% of shoppers have come to expect a smart tracking facility for their orders in the current year of 2023.”
“With the global e-commerce market projected to reach $6.3 trillion by the end of 2023,” it’s essential to implement effective order-tracking systems to meet customer demands and remain competitive in this rapidly growing industry.
So today, we will discuss the following.
How To Track Orders Inside Shopify Admin
Once your customers place an order in Shopify, you provide them with a unique URL leading to the order status page. This dedicated page allows them to effortlessly track the progress of their order, giving them peace of mind. In case they have any inquiries or concerns regarding their order, they may reach out to you for further assistance.
You and your customer can follow the below-given steps to track the order within Shopify.
Five Easy Steps For Shopify How To Track Order
Step 1: Access Admin Panel
Access your Shopify admin panel and navigate to the “Orders” section.
Step 2: Locate The Order
Utilize the search box to locate the specific order you are looking for. You can search using various details such as the order number, receipt number (if created through Shopify POS), customer name, or customer email address.
Step 3: Access Order Info
Once you have found the desired order, click on its number to access its detailed information.
Step 4: More Actions
To access the “View order status page,” simply expand the menu labeled “More actions” and make the selection.
Step 5: View Order Status
Instantly, you will be redirected to the order status page, where you can view the same information available to your customer.
Alternatively, you can also track orders using a Shopify helpdesk app. You will find out how in the next section.
How To Track Orders Using A Helpdesk Software
1. Saufter
Rating: ⭐ 5/5
Pricing: Personalized; 15-day free trial
First on the list is Saufter. It is a comprehensive customer support solution designed to enhance your E-commerce business’s customer service experience. With its intuitive ticketing system, smart automation, and efficient collaboration tools, you can seamlessly manage all customer inquiries.
In fact, businesses that implement effective helpdesk software like Saufter have seen a remarkable increase in customer response times. Saufter’s key features are:
Key Features
- Track order status: A dedicated order tracking page for your customers to check their order statuses in real time.
- View entire customer history: Review a comprehensive record of previous tickets, inquiries, and communications of every customer.
- Omnichannel support: Engage with customers via email, live chat, social media, and more, all from a centralized platform.
- Automate e-commerce workflows: Streamline and automate order fulfillment, shipping notifications, customer follow-ups, and more.
- Track delivery delays: Stay informed about delivery delays and update your customers with accurate information.
- Smart insights and reports: Identify trends, pinpoint areas for improvement, and make data-informed decisions to tweak services.
2. Gorgias ‑ Helpdesk & Live Chat
Rating: ⭐ 4.4/5
Pricing: Plans start from $10/month with a 7-day free trial
Gorgias ‑ Helpdesk & Live Chat is a powerful Shopify app that combines helpdesk and live chat functionalities to streamline your customer support. With Gorgias, you can centralize all customer inquiries from various channels, including email, chat, social media, and more, into one unified platform. Plus, businesses that utilize Gorgias have reported a 68% reduction in response time, enabling faster and more efficient customer support.
Key Features
- Unified customer support: Consolidates multi-channel customer inquiries into one platform to manage and respond to them quickly.
- Live chat integration: Provide instant answers and quick resolutions to customers through live chat in real time.
- Automated responses: Empowers you to handle common queries swiftly and free up time for more complex customer issues.
- Integration with Shopify: Gorgias provides a comprehensive helpdesk solution tailored to the needs of Shopify merchants.
3. Richpanel Helpdesk & Live Chat
Rating: ⭐ 5/5
Pricing: Paid plans start at $29/month with a 14-day free trial
Richpanel Helpdesk & Live Chat is a robust Shopify app designed to streamline customer support operations. It is a tailored helpdesk and self-service portal explicitly crafted for Shopify and Shopify Plus users like you. Richpanel users have reported a 50% reduction in tickets, leading to improved customer satisfaction and loyalty.
Key Features
- Centralized helpdesk: Compiles communications from email, chat, social media, etc., together for you to manage queries.
- Self-service portal: Let your customers find answers to their questions and access helpful resources independently.
- Live chat widget: Deliver real-time, personalized support through chat widgets on your Shopify store.
- Integrations: Connects with over 20 Shopify tech stacks to optimize support workflows, automate processes, etc.
Also, read: Top 11 Order Management Apps for Shopify in 2025
Final Words
In conclusion, effectively tracking orders on Shopify is crucial for maintaining customer satisfaction and streamlining your e-commerce operations. By following the easy steps outlined in this article and leveraging the recommended apps such as Saufter, Gorgias, and Richpanel Helpdesk & Live Chat, you can ensure seamless order management and enhance the overall customer experience. Remember, 80% of online shoppers expect easy order tracking, and businesses that prioritize accurate tracking information are more likely to thrive in the rapidly growing e-commerce market, projected to reach $6.07 trillion by 2025.
So, take action now to implement efficient order tracking systems and stay ahead in the competitive e-commerce landscape. When it comes to finding the best overall e-commerce support solution, Saufter stands out as an exceptional choice. To experience the benefits of Saufter firsthand, use their 15-day free trial now and take your e-commerce support to the next level.
