Last Updated: September 2024
Hey there! Ready for a chatbot showdown? Today, we’re diving into the exciting world of chatbots and automation to compare two titans in the chatbot arena: MobileMonkey vs ManyChat!
Imagine less time spent on repetitive tasks, more personalized interactions, and your chatbot doing the heavy lifting for your business. But which one deserves the crown as the ultimate chatbot champion?
In this showdown, we’ll explore the strengths, quirks, and features that set MobileMonkey and ManyChat apart. So, let’s find out which platform reigns supreme in the battle of the bots!
MobileMonkey vs ManyChat – a quick comparison
Feature | MobileMonkey | ManyChat |
Interface | Dialogues, folders, preview, test chatbot. | Visual flow builder, test chatbot. |
Chatbot elements | Get a comprehensive set of elements. | Offers additional elements such as audio, location sharing, and data validation. |
Users | Provide user overview, custom fields, tags, and segments. | Allows custom fields, tags, and customer segmentation. |
Messages | Offer broadcasts, sequences, and conditions for messaging. | Provides broadcasts, sequences, and conditions for messaging. |
AI & NLP | Limited to keyword recognition. | Supports keyword recognition and integration with dialogue flow. |
Channels | Support websites, Facebook, Instagram, and SMS. | Offers a wide range, including WhatsApp, Telegram, and Email. |
Integrations | Integrates with Zapier, and Google Sheets, and provides webhooks. | Direct integrations with popular software. |
Marketing | Offers broadcasts, and landing pages, and Facebook ads. | Extensive marketing features, sponsored messages, and more. |
Pricing | Free plan with limited features. Paid plan starts at $9.95/mo. | Free plan with more features. Paid plan starts at $15/mo. |
Analytics | Provides useful analytics like user input, sent messages, etc. | Offers detailed insights with contact tracking and conversions. |
E-commerce | Lacks direct integrations but can connect via Zapier. | Direct integration with Shopify, Stripe, and PayPal. |
Templates and Cloning | Provides 23 free templates and template sharing at a cost. | Offers 19 templates and free template sharing. |
Optimization | Lacks A/B testing capabilities. | Supports A/B testing with the Randomizer element. |
Support | Extensive tutorials, documentation, and community support. | Comprehensive tutorials and a large Facebook community. |
Recommended: ManyChat review of pricing and features
A detailed overview of MobileMonkey vs ManyChat
Let’s take a look at the features and pricing of MobileMonkey and ManyChat in detail.
1) Interface
MobileMonkey:
- Uses dialogues: It is based on ‘Dialogues’, where you can select multiple elements (Widgets) and prompt interactions with users. Additionally, ‘Dialogues’ can be structured into folders.
- Preview and testing: Preview and test your chatbot before going live.
ManyChat:
- Testing capabilities: You can conveniently test your chatbot flows directly within the ManyChat interface or on the specific channels (Facebook, Instagram, WhatsApp) you are building for.
- Organizational features: Allows chatbot flows to be organized into folders for a clear view.
- Visual flow builder: Get a powerful, user-friendly visual flow builder with a simple drag-and-drop approach.
Winner: ManyChat
2) Chatbot elements
Both MobileMonkey and ManyChat provide a wide range of chatbot elements for building interactive chatbots. Here are the shared features they have:
- Delays
- Images
- Video
- Attachments
- Gallery
- Emojis
- Persistent menu
- Quick replies
- Buttons
- Free text input
- Email validation
- Phone number validation
However, ManyChat offers 3 additional elements: audio, location sharing, and date validation.
Winner: ManyChat
3) Users
MobileMonkey:
- Complete overview: Get a comprehensive overview of all the leads obtained through the chatbot.
- Specific details: You can access individual contacts to reveal specific details per lead.
- Segments: Create user segments known as “Audiences” based on custom fields and tags.
- Broadcasts: Send specific broadcasts to targeted audiences.
ManyChat:
- Contacts overview: Displays all chatbot contacts, providing a clear overview of all interactions.
- Custom fields and tags: Allows the addition of custom fields and tags for targeted interactions.
Winner: Both
4) Messages
Both MobileMonkey and ManyChat provide essential messaging features, including broadcasts, sequences, and condition-based flows.
Additionally, both platforms support chatbot creation in multiple languages.
However, they share the limitation of requiring manual translation for multilingual chatbots.
Winner: Both
5) AI & NLP
Both offer keyword recognition but lack the ability to understand user intent and use entities
MobileMonkey does not have a native integration for advanced natural language processing. However, you have the option to enhance its AI capabilities by connecting ManyChat to Dialogflow using third-party solutions.
Winner: ManyChat
6) Channels
Both MobileMonkey and ManyChat support multiple channels such as
- Website
- SMS
However, the SMS channel of MobileMonkey is limited to the United States and Canada, excluding other regions. ManyChat, on the other hand, allows you to integrate your account with Twilio for handling text messages.
ManyChat also provides 3 additional channels – WhatsApp, Telegram, and Email.
Winner: ManyChat
7) Integrations
MobileMonkey:
- Live chat: Provides a built-in live chat integration with a mobile app.
- Zapier: Integrates with Zapier, enabling connections with a wide range of third-party software.
- Google Sheets: Allows direct data transfer from MobileMonkey to Google Sheets.
- Webhooks: Offers the flexibility to create custom webhooks using the MobileMonkey API.
ManyChat:
- Live chat: Features a built-in live chat, with agent chat analytics, live chat agent groups, and auto-assignment rules.
- Direct integrations: Seamlessly connects with well-known tools such as Zapier, Make (formerly Integromat), Google Sheets, ActiveCampaign, MailChimp, ConvertKit, HubSpot, Walletly, Botsheets, and Janis.
- App Store: Provides a dedicated App Store where third-party developers create custom integrations with ManyChat, currently hosting 38 apps.
Winner: ManyChat
8) Marketing
Both MobileMonkey and ManyChat provide have common features such as:
- Facebook website widget: Get a Facebook Messenger widget along with a native website widget for users who are not logged into Facebook Messenger.
- Landing pages: Both allow you to create landing pages with your chatbot.
- Facebook ads: Both apps integrate with Facebook Ads to connect with your Messenger chatbot.
- One-time notification: Send one-time notifications to your users.
- Facebook comments auto-reply: Automatically replies to comments on Facebook.
- Custom URLs for your chatbot: Allows customization of URLs for your chatbot.
However, ManyChat provides a button creator feature. If you require both a native website widget and a Facebook website widget, then MobileMonkey is the better option.
But if your primary focus is on Facebook and need more marketing possibilities, then ManyChat is the winner.
Winner: Both
9) Pricing
MobileMonkey:
- Free plan: Offers a free plan with basic features for creating an Instagram chatbot, limited to 250 contacts per month, and includes MobileMonkey branding.
- Instachamp platinum plan: Costs $9.95 per month, providing 500 brand-free messages, 1,000 contacts, unlimited keywords, and more Instagram-specific features.
- MobileMonkey startup edition: To access other channels like Facebook, website, and SMS, you need this plan, which is the most advanced and expensive option.
ManyChat:
- Free plan: Provides a free plan with basic features for chatbot creation, including 1,000 contacts.
- Pro plan: Costs $15 per month and includes additional features, with the price increasing based on the number of contacts (e.g., $25 per month for 1,000 contacts, $45 per month for 5,000 contacts).
- 7-Day free trial: Available for the Pro plan, allowing users to test out the features.
- 30-Day money-back guarantee: Offered with no questions asked.
- ManyChat inbox pro: Costs $99 per month, with 3 live chat seats, and an additional live chat seat can be added for $39 per month.
Winner: ManyChat
10) Analytics
MobileMonkey:
- Dashboard: Provides a dashboard with various analytics, including total contacts, daily contacts, sessions, important dialogues, triggered keywords, and unanswered questions.
- User input: Allows analysis of unanswered questions to improve chatbot responses.
- Monitoring: Monitor the number of messages sent and also track the rate at which users open messages from the chatbot.
- Suitability: Focusing on customer service and improving user interactions.
ManyChat:
- Insights dashboard: Provides an Insights dashboard for tracking contacts per channel.
- Monitoring: Keeps track of the number of messages sent and monitors the rate at which users open messages from the chatbot.
- Conversion rate tracking: Enables the tracking of conversion events within chatbot flows and through the ManyChat Pixel on external websites.
- Suitability: Analyzing marketing campaigns and assessing funnel performance.
Winner: Both
11) E-commerce
MobileMonkey: It does not have direct integrations with any eCommerce software but can connect with eCommerce platforms through Zapier.
ManyChat:
- Direct eCommerce integrations: Direct integration with Shopify, enabling features like recovering abandoned carts, notifying customers about orders and shipment updates, collecting reviews and feedback, and generating repeated purchases.
- Payments: ManyChat supports receiving payments through its integrations with Stripe and Paypal.
Winner: ManyChat
12) Templates and Cloning
MobileMonkey: Offers 23 free templates, but to share templates, you need the Team plan. They allow duplicating chatbot flows and elements.
ManyChat: Provides 19 templates, including free and Pro user options. It allows making and sharing chatbot templates and duplicating chatbot flows and elements for faster chatbot creation.
Winner: Both
13) Optimization
MobileMonkey does not offer any optimization features like A/B testing.
On the other hand, ManyChat provides A/B testing capabilities using the Randomizer element.
Winner: ManyChat
14) Support
Both MobileMonkey and ManyChat offer extensive tutorials, documentation, and customer support. Additionally, ManyChat has a larger Facebook community,
Winner: Both
Final Thoughts
In short, the choice between MobileMonkey and ManyChat depends on your priorities.
MobileMonkey excels in its interface and chatbot elements, while ManyChat offers strong integrations and A/B testing capabilities. Assess your specific needs to determine which platform is better suited for your chatbot project.
If you need more than just chatbots and want an all-in-one solution, consider exploring Saufter. This powerful automated live chat software offers intelligent chatbots along with exceptional customer service and support across multiple channels.
