Last Updated: September 2024
In this comprehensive breakdown of Okendo pricing, features, and reviews, we’ll delve into the cost structure, functionalities, and user insights to provide you with a holistic understanding of its offerings.
Whether you’re assessing budgetary considerations or seeking an in-depth analysis, this article will empower you to make informed decisions about Okendo for your business.
What is Okendo?
Okendo is a customer review and user-generated content platform tailored for e-commerce businesses. It specializes in collecting, managing, and showcasing authentic customer reviews and ratings.
With customizable features, seamless email marketing integration, and robust analytics, Okendo helps businesses build trust and boost conversions. This platform enables data-driven decision-making while enhancing overall customer engagement and sales performance in the digital marketplace.
Overview of Okendo Pricing
On Okendo, you can select from four subscription tiers: Essential, Growth, Power, & Advanced, and begin your journey with a complimentary 14-day free trial.
A detailed breakdown of Okendo’s pricing plans
1. Essential
Under the Essential plan, the pricing stands at $19 per month or a reduced rate of $204 per year, giving you an 11% discount when billed annually. This plan manages up to 200 monthly orders.
Features
- Automated Review Request Emails: Collect reviews from users with a powerful automation engine by delivering personalized invites.
- Photo & Video Reviews: Revamp your review section by integrating customer-generated photos and videos, a proven tactic that ignites higher engagement levels and leads to increased conversion rates.
- Attribute Ratings: Elevate shopper assurance and cut down on product returns by incorporating well-structured customer and product attribute ratings.
This plan is best for:
Tailored for small enterprises.
2. Growth
Available at $199 per month or else a discounted rate of $1,038 per year, resulting in an 8% savings when choosing the annual billing option. Growth accommodates a maximum of 1,500 orders each month and incorporates all Essential features in addition to other functionalities.
Features
- 15+ Onsite reviews display: Presentation of customer reviews and ratings directly on the e-commerce platform.
- Analytics & Reports: Gain comprehensive access to data and insights crucial for efficiently managing review performance, pinpointing actionable customer feedback, and evaluating your return on investment (ROI).
This plan is best for:
Ideal for expanding companies aiming to boost conversion rates.
3. Power
Priced at $299/month or $3,288/year with an 8% discount on yearly dues, the Power plan handles 3,500 orders each month. It encompasses all the features available in the Growth plan and offers a range of other functionalities.
Features
- Multi-Store Syndication: Optimize review exposure across regional stores, ensuring your reviews reach a broader audience effortlessly.
- Email & SMS Integrations: Effortlessly dispatch review invitations using your email or SMS platform, sync customer data seamlessly, and enhance your messages with compelling social proof to boost engagement and credibility.
- Advanced Reporting: Examine customer and product data in reviews to better understand different customer groups, product categories, and time periods, which will give you more profound insights.
- Onboarding Manager: Collaborate with their team of onboarding specialists to quickly start and meet your review program goals effectively.
This plan is best for:
Suited for organizations with a moderate scale.
4. Advanced
You can choose the Advanced package, priced at $498/month. On the other hand you can opt for the annual subscription at $5,484, saving 8% with the yearly payment option. This plan is designed to have a cap of 10,000 monthly orders and includes Power features with various additional functionalities.
Features
- Headless support: Enjoy individualized support from their team of product experts with extensive global experience.
- API Access: Offer REST API endpoints designed with developers in mind, allowing you to strategically harness reviews and customer data to your advantage.
- Customer Success Manager: Leverage the expertise of their Customer Success Manager to get the most out of the Okendo platform.
This plan is best for:
Optimized for large-scale firms.
User reviews
“I especially love that the price isn’t based on how many reviews we get.” Elisabeth d.
“Okendo came out on top in pricing, offerings and support.” Natalie H.
“Best Platform – Pricing” Verified User in Marketing and Advertising
“The review emails are easy for the customers to use & upload their own photos of the products.” Julie P.
“We are getting a lot more for our money and I love the additional info we are collecting from reviewers at no additional cost to us.” Kristen M.
“Great features and service for reasonable cost.” Michael F.
“The commercial offer was very good and the value for money is great.” Juliette P.
Okendo pricing plans comparison
| Feature | Essential | Growth | Power | Advanced |
| Price | $19/month | $119/month | $299/month | $499/month |
| Orders | 200/month | 1500/month | 3500/month | 10000/month |
| Automated review request | ✓ | ✓ | ✓ | ✓ |
| Attribute ratings | ✓ | ✓ | ✓ | ✓ |
| 15+ Onsite review display | ✓ | ✓ | ✓ | ✓ |
| Analytics & reports | X | ✓ | ✓ | ✓ |
| Email & SMS integration | X | X | ✓ | ✓ |
| Advanced reporting | X | X | ✓ | ✓ |
| Onboarding manager | X | X | ✓ | ✓ |
| API access | X | X | X | ✓ |
| Headless support | X | X | X | ✓ |
| Customer success manager | X | X | X | ✓ |
| Bazaarvoice Syndication | X | X | X | ✓ |
Key features missing from Okendo
- Alerts/Notifications: Real-time alerts or notifications for new reviews and user-generated content are not part of Okendo’s features.
- Social Media Monitoring: Okendo does not provide firms with the capability to monitor social media channels for mentions or discussions related to the reviewed products.
- Feedback Management: Comprehensive feedback management tools, including sentiment analysis and response tracking, are absent.
- Product Comparison: There are limitations to allow users to compare products directly within the platform.
- Social Sharing: Integrated social sharing options for customers to easily share their reviews and experiences on social media are not in Okendo.
Now that we have a complete understanding of Okendo’s pricing, features, and reviews, let’s move on to exploring the capabilities of Saufter—an e-commerce specialist with a focus on your prosperity.
Saufter: Your Ecommerce specialist for seamless success
Saufter is the go-to solution for e-commerce specialists looking to elevate their customer support game.
With specialized features tailored to the unique demands of online retail, Saufter empowers e-commerce businesses to provide top-notch customer service, streamline operations, and enhance the overall shopping experience.
Key features
- Multi-channel integration: Seamlessly integrates with various e-commerce platforms and communication channels, including email, chat, and social media, ensuring a unified support experience for customers.
- Order tracking: E-commerce specialists can easily access and provide real-time order status and tracking information to customers, reducing inquiries and increasing transparency.
- Automated ticketing: Automated ticket creation and routing, streamlining support operations and ensuring that inquiries are efficiently addressed.
- Inventory management: Users can check and manage inventory levels directly within the helpdesk, facilitating quick responses to stock-related queries and preventing overselling.
- Customer segmentation: The platform allows for the categorization of customers based on purchase history and behavior, enabling personalized support and targeted marketing efforts.
- Customizable Knowledge Base: Online retail experts are permitted to build a comprehensive knowledge base with product FAQs, guides, and tutorials, reducing the need for repetitive customer inquiries.
- Performance analytics: Robust reporting and analytics tools provide insights into customer behavior, agent productivity, and support trends, enabling data-driven decisions to improve e-commerce operations.
- Customer feedback: Collect and analyze customer feedback to identify areas for improvement and enhance the overall shopping experience.
- Chatbots and AI: Offers AI-powered chatbots for handling routine inquiries, freeing up human agents to focus on more complex customer issues.
- Scalability: As e-commerce businesses grow, the platform scales with them, ensuring continued support efficiency and customer satisfaction.
- Customer retention tools: E-commerce specialists can leverage customer data and insights to implement retention strategies, such as targeted promotions and loyalty programs.
- Security and Compliance: Saufter prioritizes data security and compliance with industry standards, ensuring customer information remains safe.
Conclusion
In this detailed exploration of Okendo’s offerings, it’s evident that their feature-rich platform is a valuable asset for businesses looking to manage customer reviews effectively. Notably, Okendo pricing offers scalability and affordability, making them accessible to a wide range of businesses. Coupled with positive user reviews, it emerges as a robust solution for bolstering online reputation management and customer engagement.
Saufter is a versatile and user-friendly customer support platform that empowers businesses to provide exceptional service. With its robust ticket management, automation, and reporting features, it simplifies support operations and enhances customer satisfaction.
Join Saufter for efficient and effective customer service solutions.
