Live Dashboard

A live dashboard can be used as a real-time monitoring tool and, a proactive messaging channel for your sales team. The dashboard allows you to see the total number of customers who are currently actively online for your website or app.

Real-time Customer Monitoring

Your sales team will also have access to a list of currently online users, which includes their local timezone, geolocation, current URL, and a list of historical activity events.

Proactive Messaging 

At any given moment, you or your teammate can choose to message customers or guest users who spontaneously start browsing your website or app with a real-time cue.

Peek (Live Screensharing)

With this plan, you can provide screen-sharing assistance to your website visitors and customers. You can also easily view and interact with your visitor’s web browser.

In-Chat Video Calls

While chatting with customers, your agents can also initiate an instant video call. This enables live guidance, informational sessions, personalized shopping experiences, etc.

Customizable Deal Pipeline

You get to customize how deals move through your pipeline by customizing pipeline stages to reflect your sales cycle. You will also be provided with a high-level overview of your sales pipeline.

Lead and Deal Scoring 

This feature can assist your sales team in focusing on the most important sales opportunities. It lets you define scoring formulas to help determine if your leads are good, or not.

Task and Appointment Setting

Your sales team can set up and manage appointments and tasks for your leads, contacts, and deals.

Your appointments and tasks are tracked, and, thus, along with all the other required information, the system ensures comprehensive organization.

Sales Triggers

Let’s you set up sales triggers to automate specific parts of each sales rep’s workflow. Trigger actions are carried out whenever a specific event occurs and the predefined conditions are met.

Pre-built Sales Dashboards 

You can set up dashboards with sales metrics; consequently, you can view, share, and customize reports that provide an overview of your sales data.

Sales Forecasting 

This feature provides you with data points; consequently, it helps you forecast future sales, cash flow, and identify which deals may require additional attention.

Re:amaze vs Zendesk: Pricing

Re:amaze Pricing Structure

Reamaze currently offers three different pricing plans: Basic, Pro, and Plus. Their pricing applies the pay-per-agent subscription model.

• The Basic plan is Re:amaze’s entry-level pricing plan. This plan costs $29 per user, per month.
• The Pro plan costs $49 per user, per month. This plan includes all of the Basic plan features.
• The Plus plan costs $69 per user, per month. This plan includes all of the Basic and Pro plan features.

All of their plans include essential features like live chat, social media, SMS and voice channels, Chatbots, performance reports, etc. These features are adequate for handling the majority of your customer support needs if you are a small customer support team that is just getting started.

Want to know more about the detailed pricing breakdown of Re:amaze? Then, go through our post on Re:amaze Pricing: Which Plan Is Best for You? [Complete Breakdown]

Zendesk Pricing Structure

Zendesk offers multiple pricing plans based on requirements. Their pricing also applies the pay-per-agent subscription model.

• The Team plan costs $49 per user, per month. This is the starting plan for the Zendesk Suite
• The Growth plan costs $79 per user, per month. This plan includes all of the Basic plan features.
• The Professional plan costs $99 per user, per month. This plan includes all of the Basic and Pro plan features.

The price breakdowns on Zendesk can get quite specific, especially depending on the solutions and features you’re looking for. If you’re looking for a basic support solution, they have a limited plan that starts at $19 per agent per month.

Interested in some of the earlier discussed sales and marketing features? you’ll have to opt for Zendesk Sell(The Zendesk Sell Team plan starts at $19 and goes up to $99 per agent/month).

If you want an all-in-one platform with customized features, they even have an enterprise-ready plan. (The plan begins at $215 per agent per month.)

Want to know more about the detailed pricing breakdown of Zendesk? Then, go through our post on Zendesk Pricing: What Will It Cost You, And Is It Worth It?

Re:amaze vs Zendesk: Is There a Clear Winner?

As you can see, both Re:amaze and Zendesk are impressive in their own right, and the decision between the two is entirely dependent on your company’s needs.

Have a look at these points before you opt for one:

• Zendesk is one of the most well-known helpdesk platforms on the market today. However, it tends to perform better for larger multiple team instances where tickets must be assigned among a large number of employees. If you have a phone-centric support team that requires a highly configurable solution, simultaneously, Zendesk can help you a lot.
  
• Re:amaze, on the other hand, has distinct advantages. It works best as a low-cost help desk ticketing system particularly with flexible pricing. If you’re a small business looking to get started, Re:amaze’s features like live chat, a help desk, chatbots, FAQ articles, and reporting will most likely be more useful.

Both platforms are well-designed helpdesk platforms that offer a wide range of additional integrations and features to help your team better navigate its communication strategy.

Bottom Line:

So, between Re:amaze and Zendesk, which is the right tool for your company?

Simply put, Re:amaze is better suited for smaller eCommerce businesses, whereas Zendesk is better suited for non-eCommerce businesses, particularly enterprises. Certainly, we hope this guide cleared up some questions and made it easier to choose a platform.

If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, Saufter could be the platform for you. It is a multi-channel customer service help desk, specifically designed for small businesses and enterprise teams. The platform is designed to be cost-effective, easy to set up, and most agents can get started on Saufter with little to no training.

So, what are you waiting for?

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