10 Best SaaS Knowledge Base Platforms You Need To Know!

In today’s rapidly evolving digital landscape, businesses rely on robust SaaS knowledge base platforms to streamline their information management.  

In this comprehensive guide, we unveil the ten best SaaS knowledge base platforms, empowering you to transform the way your business handles information. 

Let’s explore the future of knowledge management together!

1. Saufter.io

saas knowledge base

Rating: ⭐ 5.0

Pricing: Custom

Saufter.io is your go-to solution for hassle-free knowledge management. Imagine a place where all your information is neatly organized, accessible, and easy to update – that’s Saufter.io in a nutshell.

Key Features

    • Easy to Use: Saufter.io is designed with simplicity in mind. Its user-friendly interface ensures that everyone on your team can use it without a hitch.
    • Everything in One Place: Say goodbye to scattered files and documents. Saufter.io centralizes all your knowledge, making it super convenient to find what you need.
    • Quick Search: Looking for something specific? Saufter.io’s search feature helps you find information in seconds, saving you time and effort.
    • Customizable: Tailor Saufter.io to match your brand. You can personalize it, creating a space that feels uniquely yours.

2. Help Scout

saas knowledge base

Rating: ⭐ 4.5

Pricing: Free trial available. Plans start at $20/user per month.

Explore Help Scout’s customer service platform, featuring Docs, a versatile knowledge base software. Docs streamline the creation of visually engaging articles through its intuitive interface.

Key Features

    • User-Friendly Text Editor: Craft and edit knowledge-based articles effortlessly using an intuitive text editor designed for ease of use.
    • Flexible Formatting: Enjoy freedom with various formatting options, available in both WYSIWYG and HTML formats, allowing you to style articles as per your preference.
    • Customizable Templates: Personalize knowledge base articles to reflect your brand’s identity with customizable templates, ensuring a seamless match with your brand’s style.

3. Papyrs

saas knowledge base

Rating: ⭐ 4.7

Pricing: 14-day free trial and plan available. Company Intranet plan starts at $1109/month.

If you need a SaaS solution for your company’s intranet, consider exploring Papyrs. While it offers a free plan for individual users creating personal wikis, its real strength lies in its team-oriented plans.

Key Features

    • Create Easily: With Papyrs, making content is a breeze. You can write in plain text or markdown using a simple drag-and-drop interface.
    • Personalize Your Docs: Add images, polls, videos, and more using widgets. You can customize your documents exactly how you want, making them engaging and informative.
    • Manage Effortlessly: Papyrs lets you track changes, control who sees your docs, and check page activity. Plus, you can create as many pages as you need. Just remember, it’s best for internal use; for customer FAQs, you might want to look elsewhere.

4. Helpjuice

saas knowledge base

Rating: ⭐ 4.5

Pricing: Free trial available. Plans start at $120 per month (includes up to four users).

Explore HelpJuice, a specialized knowledge base software celebrated for its focus on design and collaboration. Its editor enables you to tailor typefaces, layouts, and color schemes to harmonize with your brand’s visual style.

Key Features

    • Tailored Design Options: HelpJuice provides extensive design customization, ensuring your knowledge base aligns perfectly with your brand’s look and feel.
    • Effortless Collaboration: Collaborate seamlessly with team members using its collaborative features, allowing collective work on knowledge base content.
    • Insights at Your Fingertips: Utilize HelpJuice’s analytics and reporting tools to monitor user engagement and evaluate the performance of your knowledge base articles.

5. Docsie

saas knowledge base

Rating: ⭐ 4.8

Pricing: Free trial and plan available. Paid plans start at $39 per month (includes up to five users).

Docsie stands as an alternative for teams in search of a dedicated knowledge solution. This platform enables the creation of both internal and external documentation. 

It offers a simple text editor, permits file storage for images and videos, and incorporates tools for collecting valuable feedback from your audience.

Key Features

    • Share Knowledge Easily: Docsie allows you to create internal portals for your team and external bases for customers, making it simple to share self-help information.
    • Understand Your Audience: Get feedback from users and track your knowledge base’s performance with Docsie Vocally, helping you make improvements based on user input.
    • Flexible and Branded: Customize your knowledge base to match your brand. Docsie offers a free custom domain, and you can choose how to host it – either through Docsie’s hosting, custom setups, or on your servers with the Organization plan.

6. Zendesk

saas knowledge base

Rating: ⭐ 4.3

Pricing: Free trial available. Plans including Zendesk Guide start at $55/agent per month.

Zendesk Guide, a leading help desk software provider, presents a comprehensive knowledge base tool. 

It includes an easy-to-use WYSIWYG-style editor, a drag-and-drop interface, and analytics to monitor knowledge base effectiveness.

Key Features

    • Content for All Audiences: Create content tailored for both internal and external audiences, simplifying communication processes.
    • Enhanced User Experience: Utilize the web widget to showcase articles directly within your app or website, improving user accessibility and satisfaction.
    • In-Depth Analytics: Gain valuable insights into content performance and pinpoint knowledge base gaps using powerful analytics tools.

7. Hiver

saas knowledge base

Rating: ⭐ 4.6

Pricing: Free trial available. Plans start at $15/user per month.

Hiver stands as a robust communication and collaboration platform, enabling organizations leveraging Google Workspace to interact effectively with their customers, employees, and vendors.

Key Features

    • All-in-One Communication: Hiver brings messaging from platforms like WhatsApp and live chat right into your inbox, making customer interactions easy and centralized.
    • User-Friendly Knowledge Base: Hiver’s knowledge base is user-friendly, featuring an easy text editor, organized content, and a portal you can customize. Customers can also submit tickets directly if they can’t find answers.
    • Effortless Ticketing: Customers can easily reach out by submitting tickets directly from the knowledge base, ensuring their questions are promptly addressed.

8. Freshdesk

Rating: ⭐ 4.4

Pricing: Free trial and plan available. Paid plans start at $15/agent per month.

Freshdesk is a powerful platform comparable to Zendesk, yet flexible for those starting small. Their free plan offers a knowledge base builder, along with email and social ticketing, catering to those seeking a comprehensive support solution.

Key Features

    • Easy Content Creation: Freshdesk offers a simple way to create and format knowledge-based articles. You can add images, videos, and attachments without any technical skills, making your content engaging and informative.
    • Customization Options: Tailor your knowledge base to match your brand. Freshdesk provides various templates and themes, allowing you to create a visually appealing and cohesive knowledge base that reflects your business identity.
    • Efficient Organization: Freshdesk allows you to categorize articles into sections and subsections. This makes it easy for customers to find the information they need quickly, improving their self-service experience.

9. KnowledgeBase

Rating: ⭐ 3.8

Pricing: Free trial available. KnowledgeBase’s plan is $59 per month.

KnowledgeBase, provided by LiveChat, Inc., serves as a dedicated help center solution. Similar to LiveChat’s other software offerings, KnowledgeBase operates as an independent product. 

If you are an existing LiveChat subscriber, opting for KnowledgeBase is a natural choice.

Key Features

    • Personalized Knowledge Base: Create a custom knowledge base with your logo, brand colors, and domain name for a unique brand experience.
    • User Feedback and Insights: Gather feedback with article ratings, track performance through reporting dashboards, and ensure mobile accessibility. Integration with Google Analytics offers detailed insights into content effectiveness.
    • Mobile-Friendly and Analytics: Accessible on mobile devices for on-the-go use. Integration with Google Analytics provides valuable data for assessing and improving knowledge base performance.

10. Slite

Rating: ⭐ 4.7

Pricing: Free plan available. Paid plans start at $8/member per month.

Slite is a SaaS tool designed like an intranet, enabling your team to centralize essential documentation. 

Slite apps are accessible on Mac, Windows, Android, and iOS devices, allowing you to access information from virtually anywhere, irrespective of your device.

Key Features

    • Easy Knowledge Base Creation: Slite allows drag-and-drop and markdown-based article creation. Collaborate effectively with shared cursors, comments, document sharing, and discussions.
    • Smooth Collaboration: Collaborate seamlessly with shared cursors, in-line comments, and document sharing. It’s perfect for team discussions and efficient teamwork.
    • Versatile Document Publishing: Slite is great for publishing employee handbooks, operating documents, and project details. It’s a flexible tool for centralizing important information and collaborating effectively.

Conclusion

In wrapping up our exploration of SaaS knowledge base platforms, it’s clear that these tools are pivotal for businesses aiming to enhance their information management practices.

Choosing the right platform hinges on your unique needs and team dynamics. 

A Tool like Saufter not only centralizes information but also improves team efficiency and customer interactions. 

Embrace the simplicity and power of these SaaS knowledge base platforms to create a well-informed, connected, and efficient future for your business.

Don’t miss out on this chance to revolutionize your information game! Sign up now and experience the game-changing magic of Saufter.io.