Last Updated: December 2024
Salesforce vs Oracle: It’s the ultimate showdown in the world of business software.
According to a recent Gartner survey, a whopping 80% of executives believe that automation can be applied to any business decision.
Now, as you stand at the crossroads of the Salesforce vs. Oracle dilemma, harnessing the power of automation becomes a crucial factor in your decision-making process.
Don’t worry, though; we’re here to help you navigate this critical decision and find the perfect solution tailored to your unique requirements. Let’s dive in and explore the strengths and weaknesses of these industry giants to determine which one suits your business like a glove.
Salesforce vs Oracle – Table of contents
Salesforce vs Oracle – Quick Overview
| Aspect | Salesforce | Oracle |
| Pricing | Starter: $25/user/mo<br>Professional: $80/user/mo<br>Enterprise: $165/user/mo<br>Unlimited: $330/user/mo (Billed Annually)<br>30-day free trial | Personalized plans<br>30-day free tier<br>Oracle Cloud Cost Estimator |
| CRM Features | Sales, Service, Email Outreach Tools | Comprehensive service CRM for teams of all sizes |
| Customization | Limited customization | Highly customizable CRM for comprehensive service |
| Workflow Automation | Customizable workflows | Robust Workflow Automation capabilities |
| OS Compatibility | Windows, macOS, Linux | Various operating systems supported |
| Browser Compatibility | Chrome, Firefox, Edge, Safari (Desktop and Mobile) | Multiple browsers supported on various devices |
| Customer Support | Phone, Email, Knowledge Base (24/7) | Phone, Online Support, Knowledge Base, Community Forums |
| Mobile App | Salesforce Mobile | Oracle Mobile Cloud Service |
| AI Tools | Salesforce Einstein, AI-powered voice assistants | AI capabilities through Oracle Cloud |
| Data Integration | Pre-built connectors, user-friendly interface | Advanced tools and support for complex integration |
| Learning Resources | Salesforce Trailhead, Salesforce Success Community | Oracle University, Oracle Developer Community |
Salesforce vs Oracle – Detailed Overview
In this section, we will provide a detailed overview of the Salesforce vs Oracle rivalry, delving into every aspect that matters to help you make an informed choice for your business.
I. Implementation (Final Winner – Salesforce, ⭐4.7/5, 6278 Reviews)
- Salesforce: Salesforce simplifies CRM implementation with its cloud-based platform, ensuring rapid deployment and scalability for your growing business needs.
- Oracle: Oracle offers robust CRM implementation but often requires more time and resources due to its comprehensive suite, making it ideal for large enterprises with complex requirements.
Winner: Salesforce
User Review
“The user interface is intuitive and user-friendly, making it easy for both beginners and experienced users to navigate.” – Oscar H, enterprise.
II. Data Integration (Final Winner – Both, Salesforce – ⭐4.8/5, Oracle – ⭐4.5/5)
- Salesforce: Salesforce excels in data integration, offering a wide array of pre-built connectors and a user-friendly interface, making it easier for you to unify your data sources seamlessly.
- Oracle: Oracle provides robust data integration capabilities, especially suitable for organizations with intricate data needs, offering advanced tools and support for complex data integration projects.
Winner: Both
User Reviews
“This integration ecosystem helped us to create a unified view of customer interactions across different departments and leverage data from multiple sources to enhance the process and customer experience.” – Jisha Jose T, mid-market.
“We have it integrated with our quotes to save having to enter the same information twice, and it not only tracks and manages opportunities very effectively.” – verified user.
Also, read How to Modify All Data Permissions in Salesforce
III. AI Capabilities (Final Winner – Salesforce, ⭐4.8/5, 245 Reviews)
a. AI Tools
- Salesforce: Salesforce’s Einstein AI empowers you with predictive analytics and personalized insights, while AI-powered voice assistants like Einstein Voice streamline communication and enhance productivity.
- Oracle: Oracle offers AI capabilities through Oracle Cloud, enabling you to leverage machine learning and chatbots for improved customer experiences and data-driven decision-making.
Winner: Salesforce
User Review
“Salesforce, which had already integrated AI with its Einstein product, seems to be smoothly integrating generative AI as well.” – George Y, mid-market.
b. Workflow Automation
- Salesforce: The Salesforce platform includes various customizable workflows, allowing you to automate routine tasks and streamline your business processes easily. You can create automated actions triggered by specific events or criteria, making your work more efficient.
- Oracle: Oracle’s workflow automation capabilities enable you to design, automate, and optimize complex business processes with Oracle’s solution. Plus, you can orchestrate intricate workflows and integrate them seamlessly with your existing systems, ensuring a high level of flexibility and efficiency in your operations.
Winner: Both
User Reviews
“Its standout features include automation, insightful analytics, and customizable workflows all of which empower organizations to improve their sales processes drive growth, and deliver customer experiences.” – verified user, mid-market.
“Ease of use, its dynamic workflow/expression builder tool, and excellent reporting capabilities.” – Ashley C, mid-market.
Also, read Salesforce vs Zendesk Comparison: Is There a Clear Winner?
IV. Learning Resources (Final Winner – Salesforce, ⭐5/5, 149 Reviews)
- Salesforce: At Salesforce, there are abundant learning resources available through the Salesforce Trailhead portal, offering a wide range of free tutorials, interactive modules, and certifications to help you master their platform. Additionally, the Salesforce Success Community allows you to connect with a vast network of professionals for knowledge sharing and support.
- Oracle: Oracle, also hosts comprehensive learning resources through the Oracle University portal, providing a variety of training courses, certifications, and documentation to deepen your expertise. Additionally, the Oracle Developer Community is an invaluable platform for networking and accessing real-world insights from experts in the field.
Winner: Salesforce
User Review
“Trailhead is A W E S O ME.” – Arturo A, mid-market.
V. Mobile App (Final Winner – Salesforce, ⭐4.3/5, 631 Reviews)
- Salesforce: Salesforce Mobile is a robust mobile app, which allows you to access crucial customer data, update records, and collaborate with your team on the go. With features like offline access and customization, it ensures you stay productive even when you’re not connected.
- Oracle: On the other hand, Oracle brings you the Oracle Mobile Cloud Service, offering a mobile application platform for creating and deploying custom apps tailored to your business needs.
Winner: Salesforce
User Review
“Mobile access – Enables access from smartphones and tablets for sales teams to stay connected on the go.” – M.Zech K, small business.
VI. System Compatibilities (Final Winner – Salesforce, ⭐4.2/5, 14 Reviews)
a. Browser Compatibility
- Salesforce: Salesforce boasts excellent browser compatibility on popular browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari, across both desktop and mobile devices.
- Oracle: Oracle, too, offers robust browser compatibility, supporting major browsers on various devices, such as desktops, laptops, tablets, and smartphones.
Winner: Salesforce
User Review
“The best thing about this software is it is compatible with most of the browsers in the market and works very well.” – Shiwani T, mid-market.
b. OS compatibility
- Salesforce: Salesforce is compatible with a range of OSes, ensuring that you can access its platform seamlessly whether you’re using Windows, macOS, or Linux.
- Oracle: The OS compatibility of Oracle is comprehensive as well, supporting a wide range of operating systems, including Windows, various flavors of Linux, and Unix-based systems.
Winner: Salesforce
User Review
“I have used this platform on Windows, Mac, mobile, and Tablets.” – Swapnasis M, enterprise.
VII. Customer Support (Final Winner – Salesforce, ⭐4.4/5, 635 Reviews)
- Salesforce: Robust customer support through various channels, including phone and email support, as well as a vast knowledge base accessible 24/7, ensuring that you receive assistance whenever you need it. Their support team typically responds within one business day for non-urgent queries.
- Oracle: Oracle’s customer support is accessible through phone and online support options, including a knowledge base and community forums. They also offer different support tiers, allowing you to choose the level of support that matches your organization’s needs, with options for 24/7 assistance for critical issues.
Winner: Salesforce
User Review
“Salesforce’s outstanding customer support and commitment to constant innovation equip me with the advanced tools I need to stay ahead in the competitive business landscape.” – Christopher C, mid-market.
VIII. Software Pricing
Salesforce Plans (Billed Annually)
- Free trial: For 30 days
- Starter ($25/user/mo): Equipped with sales, service, and email outreach tools, ideal for small teams and businesses.
- Professional ($80/user/mo): A complete service CRM designed for teams of any size, providing comprehensive features.
- Enterprise ($165/user/mo): Offers customizability for a comprehensive CRM tailored to your specific needs.
- Unlimited ($330/user/mo): Unleash unlimited CRM power to supercharge your business operations.
Oracle Plans (Personalized)
Oracle offers personalized plans to match your unique requirements, ensuring you pay only for what you need. You can explore and estimate your costs using the Oracle Cloud cost estimator tool.
Enjoy a 30-day free tier to test and evaluate Oracle’s offerings before committing to a plan.
Still not able to choose? Then, let us simplify your search by introducing you to an all-rounder yet affordable helpdesk software in the upcoming section.
Saufter.io – Automated Help-desk Software
With Saufter.io, you can automate your customer services, ensuring that your customers receive the assistance they need promptly. It saves you valuable time by handling each interaction swiftly and efficiently.
If you’re a small business with limited resources, Saufter.io offers excellent customer service solutions at an affordable price, and you can enjoy six months of free credits to get started.
Key Features
- Automated Self-service Portal: Customers find answers without calling or emailing.
- Automated Ticket Management: Organize and route customer tickets efficiently.
- Knowledge Base Integrated Live Chat: Seamlessly access the knowledge base during live chats.
- Automated E-commerce Workflows: Handles returns, exchanges, order modifications, and notifies about delays.
- Custom SaaS Automation: Solves login issues, processes plan change requests, and troubleshoots bugs.
- Support Channels: Reach customers via email, live chat, phone, social media, WhatsApp, and SMS.
- Actionable Insights: Monitor support capacity, customer sentiments, refund reasons, team performance, and more.
Conclusion: Making Your Choice in the Salesforce vs Oracle Battle
In the grand battle of Salesforce vs Oracle, you’ve navigated through the intricacies of these formidable platforms. As you ponder the decision that will shape your business’s future, remember this: A recent study by Dimension Data found that 82% of successful enterprises prioritize customer experience.
In light of this, consider Saufter.io, your ace in the hole for automated customer service. With its seamless automation and 15-day risk-free trial, Saufter.io offers an affordable solution to elevate your customer service game. It’s time to make your move and provide the exceptional support that sets you apart in the competitive landscape.
