Last Updated: April 2025
Looking for top-notch live chat software to boost your customer engagement and support? Look no further! In this blog, we’ll dive into SnapEngage reviews, pricing, and features to discover why this chat platform has become a game-changer for businesses of all sizes. SnapEngage, now, TeamSupport offers a range of powerful tools and functionalities designed to take your customer interactions to a whole new level, making it a must-have solution for any customer-centric organization.
So, let’s explore what SnapEngage has to offer and how it can revolutionize the way you connect with your audience!
Table of Contents:
Pros and Cons of SnapEngage
Pros | Cons |
1. Real-time Engagement: SnapEngage enables instant interactions with website visitors, enhancing customer satisfaction. 2. Omni-Channel Support: Engage customers on multiple platforms like social media, email, SMS, and more. 3. Customization Options: Tailor chat widget appearance and behavior to match your brand and website design. 4. Chat Routing: Efficiently route chats to the right agents or departments for faster resolutions. 5. Reporting and Analytics: Access valuable insights into chat performance for continuous improvement. | 1. Pricing: Some find SnapEngage’s pricing higher compared to other options. 2. Learning Curve: Setup and customization may require some learning for new users. 3. Limited Offline Capabilities: Offline messaging features are somewhat limited. 4. Mobile App: Mobile app lacks some desktop features. 5. Integration Limitations: Some preferred tools or CRM systems may not be fully supported. |
Also, read – Top 10 SnapEngage Competitors & Alternatives
SnapEngage Pricing (Rating ⭐8.7/10, 7 Reviews)
It’s worth noting that SnapEngage is now part of TeamSupport, and its Messaging & Live Chat pricing is as follows:
- Essential: Priced at $29 per agent per month, this plan is ideal for fast-growing companies looking to increase customer engagement in real-time. With this plan, you can enhance your customer interactions and provide swift support to boost customer satisfaction.
- Enterprise: For $39 per agent per month, the Enterprise plan focuses on delivering better conversational experiences. It enables you to nurture relationships with your customers by providing top-notch digital conversations and personalized support.
- Complete: Priced at $49 per agent per month, the Complete plan is perfect for businesses that require complete omnichannel engagement. With this plan, you can effectively increase leads and reduce churn by seamlessly engaging with customers across various channels.
SnapEngage (or TeamSupport) also offers various Messaging add-ons to enhance your experience further. These add-ons include advanced security, HIPAA compliance, additional chatbots, SMS numbers, widgets, and premier customer support.
Choose the plan that best aligns with your business goals and provides the necessary features to deliver exceptional customer support.
User Reviews
“I think that this is an excellent chat solution for small to medium businesses. It is easy to use, have a clean and easy interface, has fantastic customer support that is always willing to walk you through questions that may crop up, and is fairly priced for what you get.” – ⭐ 9/10, Jillian Kreider.
“Supreme value for the money!” – ⭐ 10/10, Michael Jacobson.
“Snapengage is easy to set up, it doesn’t cost too much, and it has a lot of great features out of the box.” – ⭐ 8/10, Alec Dibble.
Also, read – Top 15 Live Chat Apps for Shopify Stores
SnapEngage Reviews on Features
Here’s the breakdown of the features of SnapEngage, the powerful live chat solution:
Real-time Engagement (Rating ⭐8.6/10, 13 Reviews)
SnapEngage allows you to connect with website visitors instantly, offering live chat interactions in real-time. This feature ensures that you can provide prompt support and address customer inquiries as they happen.
User Reviews
“SnapEngage is helpful for helping chatters navigate unfamiliar processes. You can walk them through multiple steps in one conversation.” – ⭐ 9/10, Verified User.
“It offers instant online communication between our visitors and the support team. It allows a customer to reach us at any time through chat.” – ⭐ 8/10, Melissa McCormack.
“There are late responses sometimes not all the time the window gets stuck and kind of log maybe because of the web agent we used it must be work better in Edge or Chrome.” – ⭐ 6/10, Verified User.
Omni-Channel Support (Rating ⭐9.1/10, 7 Reviews)
With SnapEngage, you can engage customers across various channels like email, SMS, social media, and more. This versatility enables you to meet your customers where they are most comfortable, improving their overall experience.
User Reviews
“It provides an alternative means of communication that some may prefer to email, phone calls, or campus visits.” – ⭐ 9/10, Verified User.
“Typically if chat isn’t the best to address a person’s needs I initiate a phone conversation.” – ⭐ 8/10, Melissa McCormack.
Customization Options (Rating ⭐7.7/10, 4 Reviews)
Tailor the chat widget’s appearance and behavior to match your brand and website design. This way, your live chat seamlessly integrates into your website, maintaining a consistent and professional look.
User Reviews
“The chat is easily customizable.” – ⭐ 8/10, Melissa McCormack.
“It’s very easy to use and allows us great analytics, customizable experiences” – ⭐ 10/10, Michael Jacobson.
“Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don’t have great customization potential in the back office.” – ⭐ 9/10, David Websecrets.
Automation (Rating ⭐7.6/10, 3 Reviews)
Efficiently route incoming chats to the right agents or departments based on predefined rules. By ensuring chats reach the appropriate team members, you streamline communication and provide faster resolutions.
Generate chat triggers to engage customers proactively with targeted chat invitations based on their behavior and interactions on your website. This feature can lead to increased customer engagement and conversions.
User Reviews
“Proactive chat provided in SnapEnagage is pretty useful and less time-consuming” – ⭐ 6/10, Verified User.
“Allows you to set proactive chat triggers so that visitors are prompted at specific moments when they are browsing the website.” – ⭐ 9/10, David Websecrets.
Reporting and Analytics (Rating ⭐9/10, 4 Reviews)
SnapEngage offers valuable insights into chat performance through detailed reporting and analytics. These metrics help you measure the effectiveness of your live chat support and make data-driven improvements.
User Reviews
“Analytics are great: easy to collect, manage and report all data.” – ⭐ 10/10, Michael Jacobson.
“The reporting inside of the system on what is happening contains all details required by our customer care manager” – ⭐ 10/10, Chad Johnson.
“Some of the analytics metrics could be better.” – ⭐ 8/10, Melissa McCormack.
Integrations (Rating ⭐9/10, 3 Reviews)
SnapEngage integrates with popular CRM systems, help desks, and other tools, making it easy to manage customer data and conversations in one place. These integrations enhance workflow efficiency and productivity.
User Reviews
“SnapEngage’s ability to sync with our other platforms.” – ⭐ 9/10, Verified User.
“It has a good Salesforce integration.” – ⭐ 8/10, Alec Dibble.
“The integration’s between salesforce and email have been great.” – ⭐ 10/10, Chad Johnson.
File Transfer and Co-browsing (Rating ⭐10/10, 1 Review)
SnapEngage allows your agents to exchange files with customers and even engage in co-browsing sessions, providing hands-on assistance when needed.
User Review
“We can also share documents, collect information about the customer’s platform (in case of technical issues), and even share screens with customers for added assistance.” – ⭐ 10/10, Michael Jacobson.
Offline Messaging (Rating ⭐9/10, 1 Review)
Even when your agents are not available, SnapEngage enables visitors to leave offline messages. This way, you can capture inquiries and respond later, ensuring no potential leads fall through the cracks.
User Review
“The interface for the customer/prospect is nice as well – they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours.” – ⭐ 9/10, Verified User.
Mobile App
With the SnapEngage mobile app, you can stay connected and manage chats on the go, ensuring your support team remains responsive and accessible.
SnapEngage’s feature-rich offering empowers businesses to provide exceptional customer support, boost engagement, and foster meaningful interactions with their audience.
Also, read – Top 10 Live Chat Extensions for Magento Stores
Are You Ready to Employ SnapEngage?
In conclusion, SnapEngage is a robust live chat solution that excels in real-time customer engagement and support. Its versatile features, proactive chat options, and seamless integrations make it a valuable tool for businesses looking to enhance their customer interactions. Whether you’re a small business or an enterprise, TeamSupport (the company that acquired SnapEngage) offers a comprehensive package to cater to your specific needs and help you build stronger connections with your customers.
However, if you’re on the lookout for a top-notch live chat alternative, look no further than Saufter. It offers automated live chat and omnichannel support, making it a powerful solution for businesses of all sizes.
With its automated workflow and the option to hire skilled support agents from their marketplace, Saufter provides a complete and seamless customer support experience.
Don’t hesitate to take advantage of their 15-day free trial and explore the full potential of Saufter for your business today!
