The 20 Best AI Chatbots for Customer Service

ai chatbot for customer service

Last Updated: November 2024

In today’s fast-paced digital landscape, customer service is critical in determining business success. With over 85% of customer interactions predicted to be handled without human intervention by 2025, companies increasingly turn to AI-powered solutions to efficiently meet customer demands. One standout technology transforming this space is the AI chatbot for customer service

ai chatbot for customer service

Customer service AI tools are essential for automating repetitive tasks, reducing response times, and improving service efficiency. In this guide, we will explore the 20 best AI chatbots for customer service, each offering unique features designed to enhance customer experience and improve overall service efficiency.

1. Saufter

Rating: 5/5

ai chatbot for customer service

Pricing: 

Contact Saufter for custom pricing.

Overview: Saufter is an innovative solution tailored specifically for startups. Its AI chatbot for customer service provides seamless interactions across multiple channels, including live chat, social media, and email. With customizable bot personas, Saufter allows businesses to maintain a brand identity while delivering personalized support.

Key Features:

  • Multichannel support
  • Personalized bot persona
  • Performance Analytics

2. Zendesk AI

Rating: 4.5/5

ai chatbot for customer service

Pricing: 

Starts at $1 per automated resolution.

Overview: Zendesk AI is built to handle complex customer inquiries, trained on over 18 billion real interactions. Its highly autonomous AI chatbot for customer service offers 24/7 multilingual support, making it a go-to solution for businesses looking to scale their operations with minimal effort.

Key Features:

  • Easy setup
  • No-code bot builder
  • AI-powered analytics

3. HubSpot

Rating: 4.6/5

ai chatbot for customer service

Pricing: 

Paid plans start at $15 per month.

Overview: While primarily known for its marketing and sales tools, HubSpot also provides a powerful AI chatbot for customer service that helps with lead qualification and ticket creation. Though rule-based, it offers essential automation features for small to medium businesses.

Key Features:

  • Chat flow templates
  • Integration with third-party bots
  • Customizable conversations

4. Zoho SalesIQ

Rating: 4.3/5

ai chatbot for customer service

Pricing: 

Paid plans start at $7 per month.

Overview: An approach that is best for having the Zoho SalesIQ live chatbot as a customer service tool along with the hybrid AI chatbot through its Zobot features on and off. Zoho is an integrated CRM and autonomous customer service application that uses its AI chatbot to facilitate interactions between clients and businesses. Zoho SalesIQ offers a complete solution for the development of a hybrid chatbot through its script library that can be created with its Zobot feature.

Key Features:

  • Multilingual support
  • Integration with CRM
  • Virtual assistant (Zia)

5. Netomi

Rating: 4.7/5

ai chatbot for customer service

Pricing: 

Contact Netomi for pricing.

Overview: Netomi integrates with current backend systems easily, which makes it a perfect AI chatbot for customer service. It provides omnichannel support, enabling companies to be consistent in communication with their customers while offering a context-rich experience on various platforms.

Key Features:

  • Omnichannel capabilities
  • Analytics
  • Performance monitoring

6. Intercom

Rating: 4.5/5

ai chatbot for customer service

Pricing: 

Starts at $29 per seat/month.
Overview: Powered by OpenAI, Intercom Fin is designed to manage complex customer inquiries effectively. This AI chatbot for customer service automates routine tasks while leveraging knowledge base integration for accurate responses.

Key Features:

  • Knowledge base integration
  • Analytics and performance insights

7. Ada

Rating: 4.4/5

ai chatbot for customer service

Pricing: 

Contact Ada for pricing.

Overview: Ada is different from others because they provide clients with a voice-activated AI chatbot that can respond to their queries with the help of conversational intelligence across many platforms, including the provision of telephone support.

Key Features:

  • Self-serve solutions
  • Custom conversation workflows
  • Built-in QA tools

8. Certainly

Rating: 4.2/5

ai chatbot for customer servicePricing: 

Contact Certainly for pricing.

Overview: Certainly, it provides companies with a platform to create intelligent customer service AI chatbots that can develop from time to time. Its dynamic conversation flows and extensive integrations support teams to optimize support functions

Key Features:

  • Dynamic conversation flows
  • Multilingual support
  • Extensive integrations

9. Dixa

Rating: 4.5/5

ai chatbot for customer service

Pricing: 

Contact Dixa for pricing.

Overview: Dixa is focused on customer experiences that are tailored to the individual. Its customer service AI chatbot lets the robot interface with other channels so that the company has one face in the approach to dealing with the customer.

Key Features:

  • Omnichannel support
  • Customizable workflows
  • Performance metrics

10. Zowie

Rating: 4.3/5

ai chatbot for customer service

Pricing: 

Contact Zowie for specific pricing plans.

Overview: Zowie’s no-code platform empowers businesses to build their own AI chatbot for customer service. The platform also provides comprehensive analytics to help teams refine chatbot performance.

Key Features:

  • No-code interface
  • Integrations with various systems
  • Customizable responses

11. Drift

Rating: 4.5/5

Pricing:

 Starts at $50 per month.

Overview: Marketing automation and lead generation through its AI chatbot are the main benefits of Drift. Drift offers AI chatbot support to use it as a customer service tool, getting valuable data back to the customers to collect and analyze.

Key Features:

  • Marketing automation
  • Customizable bot workflows
  • Integration with CRM tools

12. Chatbot.com

Rating: 4.4/5

Pricing: 

Starts at $50 per month.

Overview: Chatbot.com offers a no-code solution that enables businesses to quickly design and deploy their AI chatbot for customer service using pre-built templates, helping companies get started with ease.

Key Features:

  • Pre-built templates
  • Integrations with various platforms
  • Analytics dashboard

13. Tidio

Rating: 4.5/5

Pricing: 

Free plans are available; paid plans start at $18 per month.

Overview: Businesses can automate responses via live chat and AI capabilities, and meanwhile, they will be ready to communicate with customers by live chat. Tidio, a possible hybrid AI chatbot for customer service, is the smartest one. It takes only a few minutes to get started and is the perfect solution for small businesses.

Key Features:

  • Live chat and chatbot integration
  • Easy setup
  • Email marketing tools

14. Freshchat

Rating: 4.4/5

Pricing

Free plan available; paid plans start at $15 per month.

Overview: Freshchat delivers a newly designed messaging experience through its AI-driven bots. This AI chatbot for customer service is a part of Freshworks’ portfolio, and it is used along with the other apps to have a unified customer support solution.

Key Features:

  • AI-driven responses
  • Multi-channel messaging
  • Integration with Freshworks products

15. Crisp

Rating: 4.⅖

Pricing: 

Free plans are available; paid plans start at $25 per month.

Overview: Crisp is a versatile AI chatbot for customer service platforms that offers live chat features alongside powerful chatbot capabilities. Its integration with CRM systems and real-time notifications make it suitable for teams of all sizes.

Key Features:

  • Multi-channel support
  • Real-time notifications
  • CRM integration

16. LivePerson

Rating: 4.3/5

Pricing: 

Contact LivePerson for pricing.

Overview: LivePerson extols the insertion of a spoken language AI interaction tool to their platform. This AI chatbot for customer service possesses the highest AI technologies, NLP included, so that seamless customer relationships can take place in a heap; as a result, all the channels get engaged.

Key Features:

  • Advanced NLP capabilities
  • Omnichannel engagement
  • Analytics and Reporting

17. ManyChat

Rating: 4.⅖

Pricing: 

Free plans are available; paid plans start at $15 per month.

Overview: ManyChat has become an important part of the list because it integrated Messenger and WhatsApp. It is a great AI chatbot for customer service that not only helps businesses automate customer interactions and responses but also promotes customer engagement through the form of chatbots on different platforms for clients to chat and communicate with.

Key Features:

  • Integration with major messaging platforms
  • Drag-and-drop bot builder
  • Multi-channel support

18. SnatchBot

Rating: 4.5/5

Pricing: 

Free plans are available; paid plans start at $30 per month.

Overview: SnatchBot is one of the most user-friendly AI  platforms for customer services. It supports interactions that are voice- and text-based. Due to its no-code interface, businesses can create bespoke workflows and also pair the bot up with many communication channels.

Key Features:

  • Voice and text-based chatbot
  • No-code interface
  • Multilingual support

19. Botsify

Rating: 4.1/5

Pricing: 

Paid plans start at $49 per month.

Overview: One of the simple ones, Botsify, a customer service AI chatbot, is specially made for businesses that can automate conversation without necessary programming skills. It is a tool that will allow you to use accounting software as well as in the stock market. It is a bot with an open API that is highly scalable and can be used in websites, social media platforms, and messaging applications.

Key Features:

  • Pre-built templates
  • Integration with various platforms
  • Custom conversation flows

20. WhosOn

Rating: 4.2/5

Pricing: 

Contact WhosOn for pricing.

Overview: WhosOn is an all-in-one customer engagement platform that includes a powerful AI chatbot for customer service. It allows businesses to automate live chat, deliver real-time support to clients, and bring AI-driven AI chatbot/chatbot responses to live interactions.

Key Features:

  • Live chat automation
  • Customizable chatbot workflows
  • Real-time support tools

Chatbot vs Live Chat: Which is Better for Customer Service?

When it comes to providing exceptional customer service, businesses often debate between using AI chatbots for eCommerce and live chat. AI chatbots offer round-the-clock support, instant responses, and the ability to handle multiple inquiries at once, making them ideal for eCommerce platforms that receive high volumes of queries. On the other hand, live chat provides a more personalized interaction with human agents who can offer detailed support. 

Each option has its strengths and can serve different purposes depending on your business needs. Let’s compare both to help you decide which one is better suited for your customer service strategy.

1. Availability

Chatbots: Chatbots are the most important things that can assist whenever and wherever they are needed. A chatbot doesn’t have the necessity of taking breaks or holidays, thus, it is, in other words, 24/7 customer support.

Live Chat: Perhaps, one difficulty of live chat is that without a big team that can work in shifts, it is only feasible during working hours. While agents can give personal, “live” answers, they are usually not there during non-working hours.

2. Response Time

Chatbots: Chatbots offer instant replies, which can drastically reduce customer wait times. They are especially useful for handling FAQs and routine queries, allowing customers to get answers immediately.

Live Chat: While live agents can offer detailed, human responses, the response time may vary depending on the volume of incoming requests. Customers might experience wait times, particularly during peak hours.

3. Complex Query Handling

Chatbots: Modern AI chatbots for customer service are becoming more advanced, with some able to handle complex questions using natural language processing (NLP). However, they still have limitations when it comes to addressing very intricate or nuanced issues.

Live Chat: Live agents are better equipped to manage complex or sensitive inquiries. They can ask follow-up questions, clarify issues, and provide more thorough support compared to chatbots.

Why Choose Saufter?

Saufter-

 

Saufter stands out as a top choice for businesses, especially startups, due to its ability to offer a seamless, multichannel customer service experience. Here’s why Saufter is an excellent option:

  1. Tailored for Startups: Saufter is designed with the needs of startups in mind, providing flexibility and scalability as your business grows.
  2. Multichannel Support: It integrates seamlessly with live chat, social media, and email, ensuring your customers can reach you on their preferred platforms.
  3. Customizable Bot Persona: Businesses can create personalized bot personas that reflect their brand voice, helping to maintain a consistent brand identity across interactions.
  4. Performance Analytics: Saufter offers robust analytics to track customer interactions, allowing businesses to continually refine and improve their customer service strategy.

With a 5/5 rating, Saufter offers a powerful, customizable solution that enhances customer satisfaction and ensures smooth, efficient service across various channels.

Conclusion

As businesses strive to meet rising customer expectations, integrating an AI chatbot for customer service has become essential. These chatbots enhance efficiency, provide 24/7 support, and ensure customers receive timely and accurate responses. With 80% of businesses planning to use chatbots by 2025, it’s clear that the future of customer service lies in AI-driven solutions. 

Whether you’re a startup or a large enterprise, selecting the right chatbot can transform your customer service experience, allowing you to stay competitive in today’s digital-first market. With AI-based customer support, businesses can automate routine tasks, provide 24/7 assistance, and offer faster response times.

Outsource Your Customer Support To the Experts!

Related Posts

Free

AI-Chatbot

AUTOMATE CUSTOMER SERVICE AND REDUCE REFUNDS

Claim Your 6 months of FREE Credits Now!

Get the code. Use anytime in the next 6 months.

Helplama Helpdesk is now Saufter.io!