• Viewed Pages

The Viewed Pages history shows the visitor’s most recent page visit on your website. This allows you to determine what the visitor is looking at, such as a specific product page. (Timestamps are also included.)

• Live Visitors List

This list displays all of the people who are currently browsing your website. It is also possible to initiate a proactive chat with a specific visitor. In addition, the list will display some primary data as well as the page they are currently on.

• Social Media Channels

The social media integration features enable you to conveniently communicate with customers, whether they are on various platforms or not. You can use this feature to import social media direct messages, tweets, post comments, account mentions, etc.

• Shared Inbox

Lets you connect all your communication channels to one panel. This eliminates the necessity to switch between different channels.

• Visitors Notes

This allows you to add notes and comments to your website visitors’ chat conversations. You can include important customer information that will be useful to the next operators.

• Customizable Deal Pipeline

You get to customize how deals effortlessly move through your pipeline by customizing pipeline stages to reflect your sales cycle. This also be provides you with a high-level overview of your sales pipeline.

• Lead and Deal Scoring 

A feature like this can assist your sales team in focusing on the most important opportunities. This feature lets you define scoring formulas to help determine if your leads are good, or not.

• Task and Appointment Setting

Your sales team can set up and manage appointments and tasks for your leads, contacts, and deals. Appointments and tasks are tracked along with all the other required information.

• Sales Triggers

Lets you set up sales triggers to automate specific parts of each sales rep’s workflow. Trigger actions are carried out whenever a specific event occurs and the predefined conditions are met.

• Pre-built Sales Dashboards 

Pre-built dashboards with sales metrics enable you to view conveniently, moreover share, and customize reports that provide an overview of your sales data.

• Sales Forecasting 

This feature provides you with data points to help you proactively forecast future sales, consequently cash flow, and identify which deals may require additional attention.

Tidio vs Zendesk: Pricing

Tidio Pricing Structure

Tidio’s plans are very flexible, allowing you to upgrade or downgrade any of them at any time you want.

The platform currently offers three different pricing plans: Free, Chatbots, and Communicator. 

• Free plan is Tidio’s entry-level pricing plan. It includes 100 unique reachable visitors and 3 operators.
• The Chatbots plan costs $49 per 3 users, per month. This plan includes all of the Free plan features and lets you build and activate as many chatbots as you require.
• Communicator plan costs $19 per user, per month. This plan includes all of the Free plan features and features like Live typing and Viewed pages.

Each of these plans allows you to add more operator seats. This means you can efficiently have more people helping you manage incoming chats. The features of the free plan are adequate for handling the majority of your customer support needs if you are a small customer support team that is just getting started.

Want to know more about the detailed pricing breakdown of Tidio? Then, go through our post on

Tidio Pricing: Which Plan is the Best? [Complete Breakdown]

Zendesk Pricing Structure

Zendesk offers multiple pricing plans based on requirements. Their pricing also applies the pay-per-agent subscription model.

• Team plan costs $49 per user, per month. This is the starting plan for the Zendesk Suite
• Growth plan costs $79 per user, per month. This plan includes all of the Basic plan features.
•  Professional plan costs $99 per user, per month. This plan includes all of the Basic and Pro plan features.

The price breakdowns on Zendesk can get quite specific, particularly depending on the solutions and features you’re looking for. If you’re looking for a basic support solution, they have a limited plan that starts at $19 per agent per month.

Interested in some of the earlier discussed sales and marketing features? you’ll have to opt for Zendesk Sell(The Zendesk Sell Team plan starts at $19 and goes up to $99 per agent/month).

If you want an all-in-one platform with customized features, moreover, they even have an enterprise-ready plan. (The plan begins at $215 per agent per month.)

Want to know more about the detailed pricing breakdown of Zendesk? Then, go through our post on Zendesk Pricing: What Will It Cost You, And Is It Worth It?

Tidio vs Zendesk: Is There a Clear Winner?

As you can see, both Tidio and Zendesk are impressive in their own right, and the decision between the two is entirely dependent on your company’s needs.

Have a look at these points before you opt for one:

• Zendesk is one of the most well-known helpdesk platforms on the market today. However, it tends to perform better for larger multiple team instances where tickets must be assigned among a large number of employees. If you have a phone-centric support team that requires a highly configurable solution, Zendesk can help you a lot.
• Tidio, on the other hand, works best as a low-cost help desk communication system with flexible pricing. I

  If you’re a small business looking to get started, indeed, Tidio’s features like live chat, custom chatbots, FAQs, and reporting will most likely be more useful.

Both platforms are well-designed helpdesk platforms that offer a wide range of additional integrations and features to help your team better navigate its communication strategy.

Bottom Line:

So, between Tidio and Zendesk, which is the right tool for your company?

Simply put, Tidio is better suited for smaller eCommerce businesses, whereas Zendesk is better suited for non-eCommerce businesses, particularly enterprises. We hope this guide cleared up some questions and thus made it easier to choose a platform. 

If you want to make it easier for customers to contact your service team while also empowering your support reps to provide the best service possible, Saufter could be the platform for you. It is a multi-channel customer service help desk designed for small businesses and therefore, enterprise teams. The platform is designed to be cost-effective, easy to set up, and, moreover, most agents can get started on Saufter with little to no training.

So, what are you waiting for?

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