Last Updated: December 2024
Do you know that the average cost per minute for handling a ticket is $1.60? As a small business owner, this may consume a significant portion of your budget. That is where a free helpdesk ticketing software can be of assistance.
With a free helpdesk ticketing system, you would be able to streamline your support tickets. Your agents would also get additional help to cut down ticket resolving time and provide quality service.
The benefit? Increased customer happiness and retention rate.
To help you with the selection part, we have compiled a list of the top 8 free help desk ticketing software along with its pros and cons.
Let’s dive into the post!
Top 10 Free Help Desk Ticketing Software
1) Zoho Desk
Zoho Desk offers a free helpdesk ticketing system that is simple yet powerful. Through this free customer support software, you can collect and organize tickets via email, social media, phone, live chat, and web forms.
Pros:
- Automatically converts emails into tickets.
- Provides ticket history in chronological order.
- Agents can add ticket resolution notes for internal use.
Cons:
- The number of free agents is capped at 3.
- Ticket merging feature is not available.
- The number of ticket tags is limited to 10 per ticket.
Pricing:
Apart from the free version, this helpdesk ticketing software also has paid plans categorized as follows:
- Standard – $10/agent/month
- Professional – $18/agent/month
- Enterprise – $30/agent/month
What does the free version offer:
The platform is free for up to three agents and includes features like email ticketing, a multi-language help desk, customer management, a help center, a private knowledge base, etc.
2) Freshdesk
Freshdesk offers a user-friendly, AI-powered free ticketing system for small businesses. Along with handling tickets from multiple channels, you can also prioritize tickets as per keywords.
Pros:
- Lets you merge tickets and set priorities.
- Comes with shared canned responses.
- Helps your agents add private and public notes to tickets.
Cons:
- Ticket templates are not available.
- Does not provide CSAT surveys.
- Agents cannot sort ticket conversations.
Pricing:
A 21-day free trial is available. After that, this free helpdesk ticketing software also has pricing plans for additional features. The pricing structure is as follows:
- Growth – $13/agent/month
- Pro – $45/agent/month
- Enterprise – $72/agent/month
What does the free version offer:
The platform is free for the first ten Agents and includes features like integrated ticketing across email and social media, Ticket Dispatch, Knowledge Base, etc.
3) LiveAgent
LiveAgent is one the best IT helpdesk software you can rely upon for ticketing software. Many businesses use it for leveraging customer satisfaction.
Pros:
- Comes with the feature of an internal ticketing system.
- Lets you add custom ticket fields.
- To save time, your agents can perform mass actions on multiple tickets at once.
Cons:
- Only 7 days’ ticket history is available..
- Does not provide canned responses.
- Customers cannot raise tickets from social media platforms.
Pricing:
You can try this free helpdesk software for a 14-day free trial. Then, you can also go for paid versions categorized as follows:
- Ticket – $15/agent/month
- Ticket+Chat – $29/agent/month
- All-Inclusive – $49/agent/month
What does the free version offer:
The platform offers a free plan with limited features such as one chat button, one phone number, one email address, basic reports, a customer portal and a forum, etc.
4) Engagebay
This simple help desk software offers a free ticketing system for small businesses that is efficient to handle both your sales and customer support tickets. With their shared inbox feature, you can get access to all the tickets from a single place.
Pros:
- Can add unlimited users with free onboarding sessions.
- Automates ticket closing as per ticket updates.
- Using macros, you can respond to similar tickets with pre-defined responses.
Cons:
- No option to track ticket updates.
- Users find the initial setup a bit difficult.
Pricing:
This service desk software offers a forever-free plan.
What does the free version offer:
The platform includes a free plan for 15 users. It comes with 500 contacts, 1,000 branded emails, and basic features like Live Chat, Social Suite, Reporting Dashboard, and so on.
5) Hesk
Hesk comes with free helpdesk ticketing software with an integrated knowledge base. To reduce your ticket volume, customers are guided first to your knowledge base. If they couldn’t find the answer, then they can directly raise a ticket from the knowledge base.
Pros:
- Customers can raise tickets via email, webforms, and phone.
- Lets you analyze the time spent on a ticket.
- Helps you assign ticket categories.
Cons:
- White labeling feature is not provided.
- Automatic mail is not sent after ticket resolution.
Pricing:
This platform offers a completely free helpdesk ticketing software.
What does the free version offer:
The platform’s free plan includes tools like a Ticketing System, Asset Management, Analytics, and a variety of pre-built integrations.
6) Raiseaticket
This is a cloud-based free helpdesk ticketing system with the potential to manage all your ticketing-related issues. Along with tracking and updating ticket status, this software allows you to track the time spent on ticket resolution.
Pros:
- Lets you route tickets according to skills or groups.
- Helps you to escalate and monitor tickets.
- Provides you with agent and ticket performance as well.
Cons:
- Does not support social media channels.
- There is no correct information on the number of agents that can be added.
Pricing:
This is also an absolutely free helpdesk ticketing system.
What does the free version offer:
The platform’s free plan includes Ticketing, Reporting, Customer Management, Client Helpdesk Portal, Team Management, and other features.
7) Spiceworks
This is a free IT helpdesk software that offers a cloud-based ticketing system. Customers can raise tickets either through their mobile device, user portal, or emails. All these tickets can be then routed to IT admins for resolution.
Pros:
- Lets you assign custom ticket attributes and rules.
- Agents can add private notes to tickets for internal communication.
- Helps you to track new tickets and monitor the response time.
Cons:
- Users report the ticket collision feature is not so appreciable.
- Many users suggest the interface needs an update.
Pricing:
It is a completely free-to-use helpdesk ticketing software.
What does the free version offer:
The platform’s free plan includes unlimited tickets, unlimited devices, unlimited agents, and unlimited users, in addition to the helpdesk features.
8) Saufter
Saufter’s ticketing system has consistently been a favorite among businesses for its efficiency and automation. By leveraging automated workflows, your agents can focus on resolving issues rather than getting bogged down with repetitive tasks. Moreover, Saufter’s system includes built-in phone call and SMS integration, enhancing communication capabilities.
Pros:
- Unlimited Ticket Resolution: Resolve an unlimited number of tickets across all plans.
- Streamlined Ticket Management: Agents can easily locate tickets with the complete customer history displayed on a single page.
- Native Integrations: Seamless integration with Shopify, Magento, and WooCommerce.
- Proactive Support Features: Reduce ticket volume by proactively addressing common issues like delayed orders, and keeping customers informed and satisfied.
Pricing:
A 3-day free trial is offered by this platform. After that, you can opt for their paid versions starting from $8/month.
Bottom Line:
A free helpdesk ticketing software can be a game-changer for small businesses, enabling you to enhance customer experiences and boost retention rates—all without additional costs. The options we’ve shared are designed to meet a variety of needs, but it’s essential to choose one that aligns perfectly with your business requirements.
For businesses seeking to go beyond ticketing and automate customer engagement, Saufter is an excellent choice. This platform offers tools like automated workflows, live chat, and marketing automation to streamline operations and improve efficiency. Plus, Saufter provides customized pricing plans, ensuring it fits both your needs and budget.
