Last Updated: September 2024
Userlike is a customer communication software that enables you to engage and interact with your customers in real-time through various channels. With its user-friendly interface and powerful features, Userlike aims to enhance customer support, increase sales, and improve overall customer satisfaction.
However, it is crucial to explore Userlike in-depth to know if it is suitable for your business and fits your unique needs. Thus, in this comprehensive guide, we will delve into Userlike’s reviews, pricing, and features, providing you with valuable insights to make informed decisions.
Discover firsthand accounts from satisfied customers, explore flexible pricing plans tailored to your business needs, and uncover the array of features Userlike offers.
Userlike Pros and Cons
Here are some pros and cons of using Userlike:
Pros | Cons |
Multichannel support: Userlike allows you to communicate with customers through various channels, including live chat on your website, messaging apps like Facebook Messenger and WhatsApp, and even SMS. | Lack of advanced routing options: If you require more advanced routing capabilities based on specific criteria, such as skills, availability, or language proficiency, Userlike may not offer the level of flexibility you need. |
Easy setup and integration: It is easy to set up and offers plugins and integrations for popular CMS platforms, CRM systems, and other tools. | Limited automation capabilities: If you require complex automation workflows or advanced natural language processing, you may need to integrate Userlike with other tools or explore alternative solutions. |
Customization and branding: You can customize the chat window, and colors, and even add your company logo, giving a consistent look and feel across your website and communication channels. | Limited offline support: The offline support options may not be as robust as the real-time features, which could impact the customer experience and response times. |
Automation and chatbots: It offers automation features and the ability to integrate chatbots into your conversations. | Language limitations: While Userlike supports multiple languages, the availability and quality of its automated language translation feature may vary. |
Reporting and analytics: You can track chat volumes, response times, customer satisfaction ratings, and other metrics, helping you measure the effectiveness of your customer service efforts. |
Userlike Pricing and Features
Pricing
Userlike offers 4 plans that you can choose from.
- Free: Get all the core features of Userlike with one widget and one seat, unlimited conversations along with basic API access.
- Team: Offers up to 4 widgets and four seats, the ability to connect with two messaging apps, AI Automation Hub, chatbot, analytics, and custom fields. It provides full API access and is priced at $90/month.
- Corporate: Caters to larger businesses with higher messaging requirements and offers 10 widgets, 10 seats with full API access, and is priced at $290/month.
- Flex: This is a custom plan to meet the specific requirements of enterprise-level businesses.
Note: The prices mentioned are indicative and exclude VAT. Userlike offers different billing options, including monthly, annual, and biennial subscriptions.
Key Features and Reviews
Userlike provides a range of features designed to facilitate effective customer communication and support. These features include
Live Chat
“I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier.”
⭐5/5, Sebastian K.
Userlike’s live chat enables real-time conversations with customers, allowing you to provide instant assistance, answer inquiries, and guide your visitors through the sales process.
Chatbot Integration
“As customers of Userlike, we are able to make use of its chatbot – Chat Butler. Chat Butler has helped our support team focus on difficult and complex problems faced by our users, while Chat Butler gets to handle the easy questions posed by users. Thus winning the support team valuable time to maximize performance. No other situation has Chat Butler been more helpful than during weekends when the support team is on break. In situations like this, Chat Butler guides web visitors to open a ticket.”
⭐ 4/5, Rosemary N.
The platform supports chatbot integration, enabling you to automate routine tasks, gather customer information, and provide quick responses 24/7.
Multi-Channel Messaging
“Concentrating all communication channels on one team. Huge saving of effort for the staff.”
⭐5/5, Verified User in Management Consulting
Centralize your communication across multiple channels, including website chat, messaging apps (such as WhatsApp and Facebook Messenger), and SMS in a single platform.
Customization and Branding
“We like the user interface and the ability to customize the chat widget without coding.”
⭐ 4/5, Verified User in Machinery
You can customize the chat widget’s appearance to match your brand identity to create a seamless and personalized customer experience.
Analytics and Reporting
“It has many customizable options, and the reporting, ratings, and social aspects are great (especially after we do a good job on our end of supporting the customer). It’s really a first-class tool that anyone serious about customer engagement should get.
Userlike provides analytics and reporting tools to track chat performance, measure customer satisfaction, and gain insights for improving support operations.”
⭐ 4.5/5, Mike R.
The platform provides reporting and analytics features that offer insights into your customer interactions. You can track chat volumes, response times, customer satisfaction ratings, and other metrics, helping you measure the effectiveness of your customer service efforts.
Integration Capabilities
The features and integration options are what made Userlike our first choice of chat app
⭐ 4/5, Tony T.
Userlike integrates with popular CRM systems, helpdesk software, and e-commerce platforms, enabling smooth data synchronization and streamlined workflows.
Conclusion
In summary, Userlike is a versatile customer communication software that empowers businesses to engage with customers effectively. With positive reviews, flexible pricing options, and a rich set of features, Userlike provides a comprehensive solution for businesses looking to optimize their customer support and improve overall customer satisfaction.
However, if you are looking for a robust option to Userlike, you can check Saufter. It is a customer support platform that offers various features to streamline customer interactions and enhance support processes.
It provides ticket management, knowledge base, live chat, and automation capabilities, enabling you to efficiently handle customer inquiries and deliver personalized assistance. Moreover, it offers custom plans to fit the unique needs of each business.
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