Last Updated: February 2025
Are you seeking a Wassenger alternative? You’ve come to the right place!
Do you know, on average, users spend 18.6 hours on Whatsapp? Thus, reaching out to your customers and solving their queries on Whatsapp can help you scale up your business faster.
Wassenger is one of the leading software that provides Whatsapp customer support. Though there are several powerful competitors of Wassengers, and to help you choose the best from them we have curated a list of the top 7 Wassenger alternatives.
1. WaliChat
WaliChat is a multi-agent chat platform that is built specifically for Whatsapp. It comes with a shared inbox with which your teammates can effectively collaborate and work together.
Features
- Provides API+Webhooks so that you can easily integrate with any platform.
- Provides flexible pricing so that you avail of the services that only matter.
- Saves the intel of your chats so that you can use it for future reference.
Price
- Professional- $39.9/Month
- Business- $69.9/Month
- Enterprise- $99.9/Month
2. Grasp
Grasp provides customer service on 4 platforms: email, Whatsapp Business, Facebook Messenger, and Instagram Direct. It allows you to prioritize your customers so that your agents attend to and solve their queries quickly.
Features
- Provides multilingual support so that it’s easier for you to attend to global customers.
- The bot suggests articles from your knowledge base which provide quick service to your customers.
- It automatically assigns tags to your tickets based on their status.
Pricing
- Premium – 33.93/user/month
- Enterprise – 50.90/user/month
- Custom – 68.93/user/month
3. Interakt
Interakt is a software specially built for Whatsapp. It allows you to run a sales campaign on it where you can send 30 top products with a description, price, image, and more.
Features
- Provides automation service with a trigger option that allows you to manage high-volume customer conversations effectively.
- Provides green tick verification on Whatsapp.
- Allow you to set up and track campaigns on Whatsapp.
- It has a shared inbox feature that allows unlimited teammates collaboration.
Pricing
- Starter Plan – $21 + Taxes* Per Month
- Growth Plan – $49 + Taxes* Per Month
- Advanced – $63 + Taxes* Per Month
- Free – 14-day free trial
4. TimelinesAI
TimelinesAI has a user-friendly interface that allows you to message multiple contacts simultaneously. It can be integrated with helpdesks such as Hubspot, Zaphire, Monday.com, and many more.
Features
- It allows you to set up a QR code on your website.
- Provides extensive metrics that allow you to check the software’s performance.
- It allows multiple Whatsapp workspaces with 4 additional screens.
Pricing
- Pipedrive integration – $25/seat
- HubSpot integration – $25/seat
- Shared Inbox – $40/seat
- Mass messaging & Automation – $60/seat
5. Zenvia (formerly Sirena)
Sirena is a versatile alternative to Wassenger, designed to streamline team communication by providing a shared inbox for viewing and responding to messages from WhatsApp, Instagram, and Facebook Messenger.
This platform goes beyond basic messaging, integrating with popular applications such as Shopify, Facebook, Mailchimp, Salesforce, and more.
Features
- Sirena facilitates seamless collaboration by offering a shared inbox for the entire team.
- Integrates with various applications, including Shopify, Facebook, Mailchimp, Salesforce, and others.
- Empowers users to respond swiftly to customer service and sales inquiries through its chatbot functionality.
- Users can create click-to-message buttons for their website, links, or QR codes for campaigns.
- Sirena keeps a comprehensive audit of all actions taken on messages from leads or customers.
- The platform boasts an interface resembling WhatsApp web, making it user-friendly and easing the learning curve for new users.
- Sirena provides the unique capability to send audio messages to customers, akin to traditional text messages.
Pricing
Custom
6. DelightChat
DelightChat is a powerful Omnichannel Helpdesk and WhatsApp Marketing Software specifically crafted for SME brands, designed to revolutionize customer service and enhance marketing efforts.
Features
- DelightChat provides a centralized Omnichannel inbox, allowing seamless management of various channels, including WhatsApp, Instagram, Facebook, Emails, and Live Chat.
- Equipped with a comprehensive WhatsApp Marketing suite, enabling businesses to send WhatsApp Broadcasts to customer lists using the Official API.
- Facilitates the automation of crucial customer notifications on WhatsApp.
- Allows users to respond to queries and collaborate with their team, all from a single screen.
- Promotes team collaboration by providing a unified platform for customer interactions.
Pricing
- Startup: $49/month
- Scale: $99/month
- Growth: $299/month
7. Callbell
Callbell stands out as a leading multi-channel instant messaging platform, providing businesses with an advanced solution for client support across various messaging apps.
If you are in search of Wassenger alternative, Callbell offers a feature-rich experience tailored for diverse industries.
Features
- Callbell allows businesses to support their clients on their preferred messaging apps.
- With Callbell, you can seamlessly invite your team to collaboratively manage chats.
- Callbell caters to a range of industries, including Real Estate Agencies, Travel Agencies, E-commerce, and Logistics.
- Supports multiple languages, including Français, Español, Italiano, and Português.
Pricing
- Multiagent Chat: $15/user/month
- Multiagent Chat Plus: $20/user/month
- Enterprise: Custom
Saufter: Transforming Customer Engagement with AI
Saufter.io is a sophisticated, AI-powered customer engagement platform that enables businesses to seamlessly connect with their customers across multiple channels. By combining advanced automation and behavior-driven insights, Saufter.io optimizes support processes and enhances engagement strategies.
The platform’s intelligent tools from automated campaigns to real-time customer journey tracking empower businesses to deliver personalized experiences that align with customer needs.
Weekly campaign suggestions, SEO automation, and in-depth analytics give teams the resources to stay innovative, data-informed, and efficient in their marketing efforts.
Key Features
- Automated Campaigns: AI designs personalized campaigns based on customer behavior, allowing you to approve each before deployment. This approach saves time while enhancing engagement.
- Weekly Campaign Suggestions: Receive fresh, data-driven campaign ideas each week directly to your inbox, keeping your strategy innovative and relevant.
- Customer Issue Detection: Real-time tracking flags critical issues, notifying your team immediately to enable prompt assistance.
- Advanced Analytics & Real-Time Reporting: Access in-depth analytics with instant alerts for data-driven decisions and rapid response.
- AI Customer Journey Tracking: Automatically monitor each stage of the customer journey, tracking events like user creation, refunds, bugs, and critical issues.
- SEO Automation: AI-driven SEO recommendations, including trending topics and keywords, help optimize knowledge base content and improve search rankings.
- Marketing Automation: Saufter’s AI autonomously manages marketing tasks, enhancing productivity compared to traditional teams.
Conclusion
We hope that through this post, you can decide on the best alternative to Wassenger. All the software listed above provides similar or better services for managing WhatsApp interactions efficiently.
However, if you are looking for a platform to enhance your business operations, you should try Saufter.io. It offers innovative features like automated email campaigns, AI journey tracking, and SEO automation, helping businesses streamline their workflows and improve operational efficiency.
For businesses seeking cutting-edge automation tools, Saufter.io is the perfect choice to drive growth and efficiency.
