1. Saufter.io

Trusted by more than 1500 companies, Saufter help desk software is one of the best alternatives to Reamaze. This helpdesk tool lets you manage all your customer service activities through a single platform. 

The pricing model of this Reamaze alternative is really appreciable. The pricing plans are as follows:

• Free – $0/month
• Pro – $49/month
• Super – $499/month

Pros:

• Unlimited tickets with every plan
• AI chatbot
• Automated order tracking with every plan
• Live chat, voice, and native social media integration with every plan
• Native Shopify, Woocommerce, and Magento integration
• Training knowledge base
• Process automation for e-commerce & Saas

Cons:

• The pro plan includes only 100 AI chatbot conversations, +$0.30 per additional useful conversation.
• Training knowledge base only includes up to 1000 pages.

Pricing:

2. Richpanel (Overall ratings: 4.9/5⭐, 29 reviews)

Richpanel is an easy-to-use customer support tool designed for eCommerce and DTC brands. Richpanel makes tracking, managing, and solving queries easy.

Pros:

• Its self-service portal is quite popular with clients, allowing customers to get answers on their own.
• All the customers’ information, live chat, and conversation history are maintained on one platform.
• Easily integrates with eCommerce platforms like Shopify, Magneto, and WooCommerce.

Cons:

• You might need a demo or support from a sales rep to navigate through the tool. Also, setting it up might take some time.
• For team collaboration, you might need an additional tool.
• According to reviews, clients don’t get to own the IP. And to do customization as per one’s business needs, it would be helpful for them if they get to own the IP.

3. DelightChat (Overall ratings: 4.9/5⭐, 56 reviews)

DelightChat claims to be the best eCommerce customer support tool, aimed at assisting small and medium-sized D2C eCommerce brands.

Pros:

•  Its omnichannel inbox simplifies customer conversations across all channels.
•  It allows both team and customer interaction hassle-free, all from a single screen.
• It provides revenue-generating features helping the support team to close tickets and complete purchases.

Cons:

• It integrates with Shopify but has yet to collaborate with other e-commerce platforms like Magneto, BigCommerce, & WooCommerce.

4. Gorgias (Overall ratings: 4.6/5⭐, 471 reviews )

Gorgias is a Reamaze alternative and also one of the most popular customer support tools which started as a Shopify app but has integrated with WooCommerce and Bicommerce as well.

Pros:

• It ensures automatic response to basic customer questions.
•  It tracks the impact of customer service on sales.
• The only customer service app that is specifically designed for Shopify and also fully integrates with Magneto, BigCommerce, and WooCommerce.

Cons:

• Offers ticket-based pricing that can become expensive as you scale.
• Comparatively a bit complicated to use and customize.
• You might need to use another internal chat tool to collaborate with the team.
•  It is a ticketing tool rather than conversational making it less personalized.

5. Zoho Desk (Overall ratings: 4.4/5⭐, 3,977 reviews)

Zoho Desk is an omnichannel customer service software and asserts to be the industry’s first context-aware help desk.

Pros:

• Its multi-lingual Knowledge Base feature contains self-help guides that enable you to create a community of customers.
• Its AI-powered chatbot helps you automate the answering of repetitive queries.
• You can customize Zoho Desk and organize tickets your way with the help of a CRM consultant.

Cons:

•  As per reviews, Zoho Desk lacks compatibility with some Apple products.
•  The ticketing system has some limitations like there is no option to add sales tax and other charges to the invoices.
•  There is no desktop application for Zoho Desk.

6. Zendesk (Overall ratings: 4.3/5⭐, 4,883 reviews)

Zendesk is a leading multi-billion dollar SaaS company that helps businesses with customer support software.

Pros:

• It has a unified communications interface enabling seamless interaction with customers and making it easy to see if a query or ticket is pending or resolved and by whom.
• It allows gaining insight into several different metrics enabling enhanced user experience.
•  Has a user-friendly Knowledge Base with articles for self-service support.

Cons:

• It doesn’t cater to the eCommerce brands as it is not built as per their requirements.
• It is pretty expensive. As per some reviews, customers felt they had to pay unnecessarily for the features which they didn’t want, to get a few key functions.
•  Too many options in its dashboard make it overwhelming to use, especially without a full-fledged demo.

7. Freshdesk (Overall ratings: 4.4/5⭐, 2,670 reviews)

Freshdesk is an all-inclusive SaaS-based customer support platform for businesses belonging to any and every industry.

Pros

• It is affordable and free forever for any number of agents.
•  It is easy to use, customizable, and configurable and takes very little time to start with.
• The USP of Freshdesk is that it has a gamified system, leaderboards, and quests with points for the agents.

Cons:

• As per reviews, ticket management is not optimized for the mobile app.
• Customizing reports is tedious and time-consuming.
• It needs a good amount of time, assistance, and a demo to understand its functioning.

Final Words

In summary, when it comes to customer support and engagement, exploring Reamaze alternatives and competitors is a smart move. These Reamaze alternative options offer a variety of features and capabilities to meet the diverse needs of businesses.

 Saufter.io provides affordable, customizable, and superior customer service solutions that too at a zero-risk policy. If you are not satisfied with our service, we provide a 100% money-back guarantee.

Also, Saufter.io for free! No credit card is required.