In a world where smartphones have become an indispensable part of our daily lives, the demand for mobile service apps has surged to unprecedented levels.
Whether you’re looking to streamline your daily tasks, enhance your productivity, or simply make life more convenient, these apps are the unsung heroes of the mobile world.
Join us as we unveil the 7 best mobile service apps you need to know, each one a game-changer in its own right.
Allow your support team to seamlessly meet customer needs from any location. These apps are your ticket to a smarter, more efficient mobile experience.
1. Helplama
Rating: ⭐ 5.0
Pricing: Personalized plans.
For those who are new to customer service, the Helplama is an ideal app choice as a quick-start tool.
This application offers a unified platform for engaging with customers through their preferred communication channels, including email, chat, social media, and more.
What makes it stand out from the rest? Notably, this tool distinguishes itself with its exceptional support features, which include automated agent training, recruitment, AI-generated emails, and more.
Key Features
- Continuous Support: Helplama offers around-the-clock customer service, managing phone support, email inquiries, and chat assistance.
- Automated Email Engagement: Elevate your Net Promoter Score (NPS) through automated email notifications and customer alerts.
- Expert Agents: Helplama assigns dedicated agents who are extensively trained in your products and services. They collaborate closely with your team to deliver outstanding customer support.
- Performance Analysis: Receive routine reports on your customer service performance to monitor the impact of your outsourcing strategies.
- Extra Services: Helplama streamlines your business operations by handling tasks like data entry and order processing.
2. Help Scout
Rating: ⭐ 4.5
Pricing: Free trial available. Plans start at $20/user per month.
Help Scout empowers expanding businesses to centralize their customer interactions within a robust platform that mimics the simplicity of an email inbox.
This versatile software accommodates widely used channels such as email and social media messaging, accessible through both web and mobile applications.
Key Features
- All-in-One Inbox: Help Scout lets you easily handle your emails, live chat, and Facebook Messages in one place, making it simple to respond to customer messages.
- Seamless Integration: Help Scout work with many other business tools like CRMs and analytics software, helping you keep track of important information across your organization.
- Mobile-Friendly: You can manage your team’s email and Facebook Messenger conversations on the go using Help Scout’s mobile apps, ensuring you’re always reachable and responsive.
3. Slack
Rating: ⭐ 4.5
Pricing: Free plan available. Paid plans start at $7.25/user per month.
Slack serves as a communication platform widely adopted by businesses for their internal discussions. You can access Slack’s mobile applications on both iOS and Android operating systems.
Key Features
- Team Communication: Slack helps your customer service team chat and collaborate on customer cases, leading to quicker and better solutions.
- Easy Integration: Slack can be connected with other customer service tools like help desks, making it simple to keep track of customer requests and stay updated on ongoing conversations, all within Slack.
- Faster Customer Support: With Slack, your team can respond to customers more efficiently, providing faster and more accurate assistance, thanks to improved internal communication.
4. Google Search & Google Maps
Rating: ⭐ 4.6
Pricing: Free
When you look for a product or service on Google, you’ll see local business listings from Google Maps at the top of the page.
These listings are more than just map points; they provide important info to help people choose one business over another.
Key Features
- Your Business Info: Use Google Business Profile to customize your business listing. You can update your contact details, add pictures, and chat with customers.
- Mobile Access: Access these features on your phone through Google Search and Maps apps for iOS and Android. It’s easy to manage your online presence on the go.
- Connect with Customers: With Google Business Profile, you can talk to customers, reply to reviews, and keep your info up to date. This helps you build better relationships with your customers.
5. Zoho Assist
Rating: ⭐ 4.6
Pricing: Free trial and plan available. Paid plans start at $5.77 per month.
Most customer service professionals know about Zoho Desk, which is Zoho’s support software. But there’s another handy tool called Zoho Assist that’s not as famous but can be useful for both customer service and IT teams.
Key Features
- Help Anywhere: Zoho Assist is cloud-based software that lets your team support devices from anywhere. You can schedule support sessions, chat, and even control user devices remotely.
- Manage Computers: With unattended access plans, you can efficiently handle computers. This includes bulk deployment, diagnostic tools, and screen recording for troubleshooting.
- Mobile Ready: Zoho Assist has apps for iOS and Android, so you can use it on your mobile devices too. It’s not just for desktops.
6. Zendesk
Rating: ⭐ 4.3
Pricing: Free trial available. Plans including Zendesk Guide start at $55/agent per month.
Zendesk is a popular customer service platform that handles various support channels, including email, chat, voice, social media, and more. It also offers self-support tools like chatbots, a knowledge base builder, and community forums.
Key Features
- All-in-One Support: Zendesk covers various support channels, making it easy to help customers via email, chat, and more.
- Efficiency Tools: It offers features like tagging, workflows, and automation to streamline your support process and get things done faster.
- Customizable and Connects with Everything: Zendesk lets you tailor your support system with custom forms and reports. Plus, it can integrate with almost any other software your company uses.
7. Salesforce Service Cloud
Rating: ⭐ 4.3
Pricing: Free trial available. Plans start at $25/user per month.
The Salesforce mobile app equips your service technicians with all the essential information for carrying out service calls and maintaining connectivity with your team while working in the field. You can access the app on both iOS and Android platforms.
Key Features
- Support Anywhere: Service Cloud lets you talk to customers through email, chat, and social media.
- Smart Features: It has a knowledge base, chatbots, and AI to improve customer service.
- Field Service Upgrade: If you need field service support, Service Cloud’s add-on gives you tools for managing work orders, scheduling, and remote service, making it easier to support products in the field.
The Benefits of Using a Mobile Service App
Mobile apps can greatly enhance your support team’s ability to deliver top-notch customer service. Here’s how:
1. Facilitate Remote Work
Mobile apps enable seamless remote communication. Whether you’re a customer service agent awaiting a critical response or a service technician on the move, being able to interact with customers from any location is essential for providing quality support.
2. Enhance Reliability
Even within an office environment, technical glitches can disrupt your workflow. Mobile apps offer a backup solution, ensuring you can adapt swiftly when issues like a Wi-Fi outage or unexpected system updates disrupt your work.
3. Improve Accessibility
Mobile apps offer diverse notification options, including audio, visual, and haptic alerts for important events such as meetings and messages.
They can also forward these notifications to other devices like smartwatches or headphones, making them easier to review hands-free in various situations.
Conclusion
In conclusion, mobile service apps have emerged as game-changers in the realm of customer service.
Whether you aim to manage messages from your important customers or enhance teamwork, integrating mobile customer service apps into your tech tools guarantees top-notch support.
The path to exceptional support and happy customers is, without a doubt, paved with these remarkable mobile apps.
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