Last Updated: March 2025
Hey there! Looking for a platform to handle customer reviews for your business? You’re in the right place! In this blog, we’ll dive into everything you need to know about Okendo reviews, pricing, and features.
Okendo is a powerful platform that allows you to collect, manage, and showcase customer reviews, helping you build strong credibility and boost customer trust. With over 8,000 businesses already leveraging Okendo for their review management, you can rest assured that you’re in good company.
So, let’s explore how Okendo can take your business to the next level with genuine and compelling customer feedback.
Table of Contents:
Pros and Cons of Okendo
Pros | Cons |
1. Authentic Reviews: Provides a robust platform to collect genuine and trustworthy customer reviews. Say goodbye to fake testimonials! 2. Powerful Customization: Have full control over the design and layout of your review widgets, ensuring they seamlessly match your brand’s look and feel. 3. Rich Media Support: Not just text! Okendo allows customers to submit photo and video reviews. 4. In-depth Insights: Get valuable insights into customer sentiment and trends with detailed analytics and reporting tools. 5. SEO Boost: Helps improve your search engine rankings by providing user-generated content, like reviews and Q&A, which Google loves! 6. Excellent Support: Delivers top-notch customer support, assisting you every step of the way in setting up and managing your reviews. | 1. Pricing Tiers: Pricing might be a bit on the higher side for small businesses, making it more suitable for mid-size and larger enterprises. 2. Learning Curve: While Okendo is user-friendly, customizing the platform to your exact preferences might take a little time to get used to. 3. Third-Party Integrations: Although Okendo integrates well with various e-commerce platforms, some users might miss integrations with specific apps or tools. 4. Feature Overload: For smaller businesses with basic review needs, the plethora of features might feel overwhelming or unnecessary. 5. Limited Free Trial: The free trial duration could be longer to allow users more time to fully explore and evaluate the platform. |
Recommended: 10 Best Shopify Product Review Apps
Okendo Pricing (Rating ⭐4.6/5, 165 Reviews)
Here are the pricing plans for Okendo:
- Essentials: Perfect for smaller businesses, it allows up to 200 orders per month and costs $19/month in case of monthly billing and $17/month for annual billing.
- Growth: For expanding businesses, it accommodates up to 1,500 orders/month, priced at $119/month for monthly billing and $109/month in case of annual billing.
- Power: The most popular plan, catering to up to 3,500 orders/month, costs $299/month if billed monthly and $274/month if billed annually.
- Advanced: Designed for larger operations, it supports up to 10,000 orders/month at $499/month (monthly billing) or $457/month (annual billing).
- Enterprise: For businesses with custom order limits, Okendo offers this tailor-made pricing option.
Though there is a 14-day free trial, Okendo lets you book a demo as well.
Okendo also offers add-ons, like Surveys and Referrals. Furthermore, if you exceed your plan’s order limit, you have two options:
- Upgrade Plan: Easily upgrade to a higher plan level to accommodate more orders.
- Top-Up Credits: Purchase a one-time ‘top-up’ of order credits to continue sending review requests beyond your plan limit.
Okendo’s pricing plans offer flexibility to suit different business needs, and with annual billing, you can enjoy additional savings! Choose the plan that fits your requirements best and leverage the power of customer reviews to enhance your brand’s reputation.
User Reviews
“The pricing was much more competitive than other tools, which was important to us.” – ⭐5/5, Amber N.
“The pricing model could probably use a third middle tier.” – ⭐5/5, Shalm H.
“We didn’t realize that the starter plan was not available for Shopify Plus users before making our decision so the pricing felt a bit misleading to us and required some reallocation of budgets.” – ⭐5/5, Stefanie L.
Recommended: 5 Top Shopify Google Review Apps
Okendo Reviews on Features
Okendo is a versatile solution that caters to businesses of all sizes and industries, offering an array of tools to enhance customer experiences and strengthen brand reputation. Now, let’s take a look at Okendo’s features:
Customer Reviews Management (Rating ⭐4.9/5, 110 Reviews)
Okendo empowers you to collect and showcase customer feedback across various platforms, such as your website and social media channels. This feature builds trust with potential customers and bolsters your brand’s credibility.
User Reviews
“I can now collect photos and reviews without having to pay very high prices” – ⭐5/5, Kristina V.
“I also wish there was a way to sort for reviews by attribute in the main dashboard but alas, not yet!” – ⭐ 5/5, Molly G.
Integration with E-commerce Platforms (Rating ⭐4.7/5, 10 Reviews)
Okendo’s integration with popular e-commerce platforms like Shopify and BigCommerce makes it incredibly easy to set up and manage your customer review strategy, streamlining the entire process.
User Reviews
“Very easy initial integration into Shopify” – ⭐5/5, Andy H.
“it’s taken us a little longer to integrate Okendo into our Klaviyo flows than we would have liked.” – ⭐5/5, Cody O.
Robust Analytics and Reporting (Rating ⭐5/5, 4 Reviews)
Gaining valuable insights into your marketing strategy is a breeze with Okendo’s powerful analytics and reporting capabilities. Track essential metrics like review volume, sentiment, and engagement to make informed decisions.
User Reviews
“There is some work to be done on reporting (not the easiest or most intuitive when you want to segment certain times of reviews data or attributes).” – ⭐ 5/5, Molly G.
“they are lacking some analytics tables” – ⭐5/5, Gyve S.
Content Moderation (Rating ⭐5/5, 3 Reviews)
Okendo offers robust content moderation tools to ensure all reviews align with your brand image and comply with regulations. Automated publishing, sentiment analysis, tagging, and filtering capabilities help you maintain a consistent and on-brand review presence.
User Reviews
“It works flawlessly for basic review gathering and moderation.” – ⭐5/5, Clay R.
“I love the sentiment functionality as it helps us assess our reviews in bulk” – ⭐5/5, Claire C.
Visual UGC (Rating ⭐4.9/5, 14 Reviews)
The Visual User-Generated Content (UGC) feature allows customers to upload photos and videos of themselves using your products. This adds authenticity and builds a sense of community around your brand.
User Reviews
“People can share their own product photos.” – ⭐5/5, Dan W.
“the user experience for submitting written reviews, plus video and images, is very well-designed.” – ⭐5/5, Aaron Wayne L.
Advanced Review Request Automation (Rating ⭐5/5, 10 Reviews)
Customize sending triggers, split conditions, and hyper-personalized messaging with Okendo’s Advanced Review Request Automation. Send review requests at the right time with the right message to boost review collection.
User Reviews
“easy to contact customers and followup on feedback.” – ⭐5/5, Dan W.
“the automated review request emails have been really helpful for us” – ⭐5/5, Lisa F.
“Pros Automated emails to get reviews” – ⭐5/5, Hemant J.
Google Seller Ratings (Rating ⭐4.7/5, 8 Reviews)
One of the standout features of Okendo is its ability to display Google Seller Ratings alongside your ads. This powerful feature adds stars to your Google Ads, boosting visibility and credibility, and attracting potential customers.
User Reviews
“I have used a couple review apps in the last couple of years and Okendo by far has a better plug-in for google ads.” – ⭐5/5, Jennifer L.
“Google reviews integration could be more seamless” – ⭐5/5, Maxine H.
Filtering Capabilities (Rating ⭐5/5, 1 Review)
Okendo’s filtering capability lets you sort through reviews based on various criteria, showcasing the most relevant and positive feedback. Shoppers can easily find reviews tailored to their needs and preferences.
User Review
“customers can filter to find other customers who recently made purchases with the same body shape, size, height, etc.” – ⭐5/5, Sarah M.
Recommended: How to Add Reviews to Shopify Store
Are You Ready to Employ Okendo?
In conclusion, Okendo emerges as a reliable and feature-rich customer marketing and review platform, offering a wide array of tools to collect and showcase valuable customer feedback. Its focus on personalized review request automation, visual user-generated content, and advanced filtering capabilities make it a top choice for businesses seeking to strengthen their brand reputation and engage with their target audience effectively.
However, for those looking for an alternative reviews management platform, we highly recommend Saufter. With its seamless integration with Google and Trustpilot, Saufter empowers businesses to efficiently gather customer reviews. Its robust features, 24/7 customer support, and user-friendly interface make it an exceptional choice for taking full control of your review management and driving customer satisfaction.
Don’t hesitate to explore Saufter and take advantage of their free trial to experience the difference firsthand. Enhance your customer support and unlock the full potential of your online reputation with Saufter’s trusted reviews management solutions. Sign up today and elevate your customer experience to new heights!
